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  1. #76
    Join Date
    Nov 2005
    Posts
    305
    Quote Originally Posted by yacko View Post
    I used to be a very happy customer of QN for two years.

    For the record, i take my responsability here for dont have a backup plan for the services of my customer.

    Now... i really cant belive that this is happening. After moving the server one of the HDDs started to show problems. That was 48hs ago.

    Since then, they have been telling me that they were looking for this problem which after me, asking again and again after no response for hours, they started mentioning a fauly hdd.

    They said that they will replace the drive, i just need to wait a bit because a heavy amount of support tickets.
    I replied that with only disconnecting the faulty hdd, will be enough, we can replace later the mirroring.

    After 8hs no response, i asked again for status:
    "The drive replacement will be taken care of Tomorrow as we are compiling a list of clients with with pending issues and will dedicate tomorrow for those tasks.
    I apologize for the inconvenience."

    So another 48hs of downtime of the webservices for my (ex?) customer it seems i will have.
    Is that already fixed? Is their support still overloaded?

    Usually on migrations like this there are servers that start showing problems. One of hours started freezing and I was happy that it was just one from around 80 server. Also, we had luck on this one, because this was one of the customers that we were able to migrate to an external facility, so , there was no one there.

    I am really curious about the reasons that led them to this "in a hurry" migration.

  2. #77
    Join Date
    Jun 2002
    Location
    Waco, TX
    Posts
    5,623
    Quote Originally Posted by brc_csf View Post
    I am really curious about the reasons that led them to this "in a hurry" migration.
    They likely thought they could get better price on renewal or at least better than the initial renewal offer and negotiations fell through. Once out of contract the rates in the contract jump to 100% of the original contract for off contract month to month. They don't seem to be willing to say it but probably should just to be out in the open.

  3. #78
    Quote Originally Posted by brc_csf View Post
    Is that already fixed? Is their support still overloaded?

    Usually on migrations like this there are servers that start showing problems. One of hours started freezing and I was happy that it was just one from around 80 server. Also, we had luck on this one, because this was one of the customers that we were able to migrate to an external facility, so , there was no one there.

    I am really curious about the reasons that led them to this "in a hurry" migration.
    Not fixed, spoke by phone and they will make an effort to remove the damaged drive today as i asked. The problem is that we yet dont know if the other drive is ok or not.

    They are still very overloaded.

    In Miami i have one server, and another one in LA.
    So basically, a unicorn peeed on me.

  4. #79

    Angry Quadranet a bunch of amaterus

    This is ridicolous!!!

    I'm so taking my infra somewhere else!!!

    All began when I got a noticed only 7 DAYS BEFORE THE FACT all my servers would have to be moved to another location, how RISKY is that?! Had to backups, stand up a sort of new infrastructure on DR site to support it ,all so short notice.

    Then, on Wednesday they don't bring my severs up until 4pm the next day - that's close 7hrs after the change window.

    Then Friday night I realize one of my servers' connectivity went down, then they tell me that was another change schedule - WELL, THIS TIME I WAS NOT EVEN AWARE!!!!!

    Not it's SAT 12pm CST and SERVER STILL NOT BACK ON, but this time did not have the note to activate the DR, so we are completely OFFLINE for the past 14hrs - HOW INSANE IN THIS??

    IMATURES!!!

  5. #80
    Join Date
    Nov 2005
    Posts
    305
    Quote Originally Posted by renatof View Post
    This is ridicolous!!!

    I'm so taking my infra somewhere else!!!

    All began when I got a noticed only 7 DAYS BEFORE THE FACT all my servers would have to be moved to another location, how RISKY is that?! Had to backups, stand up a sort of new infrastructure on DR site to support it ,all so short notice.

    Then, on Wednesday they don't bring my severs up until 4pm the next day - that's close 7hrs after the change window.

    Then Friday night I realize one of my servers' connectivity went down, then they tell me that was another change schedule - WELL, THIS TIME I WAS NOT EVEN AWARE!!!!!

    Not it's SAT 12pm CST and SERVER STILL NOT BACK ON, but this time did not have the note to activate the DR, so we are completely OFFLINE for the past 14hrs - HOW INSANE IN THIS??

    IMATURES!!!
    The same saver that was down on Wednsday was turned off again on Friday? So, this one hadn't been migrated yet or it got down two times?

  6. #81
    Quote Originally Posted by brc_csf View Post
    The same saver that was down on Wednsday was turned off again on Friday? So, this one hadn't been migrated yet or it got down two times?
    They moved 2 our 3 servers on Wednesday, but I needed the 3rd one to be close to the others, of course, they are front-end/back-end servers - the Staff didn't even bother confirm if servers belonging to same client were migrated alltogether...

    SO I bagged them to move my 3rd server as well as they needed internal communication network to work, so they did.

    Not sure what happened last night, my server was already relocated, and indeed now I can see it back online, but no network connectivity.

    So I'm assuming last night they broke my internal network in the NEW DC as a result of some migration from old to new DC - not something I'd expect anyways...

  7. #82
    Join Date
    Nov 2005
    Posts
    305
    Now we have one of our racks 100% down. Wtf is going on with quadranet.

  8. #83
    Join Date
    Nov 2005
    Posts
    305
    Quote Originally Posted by brc_csf View Post
    Now we have one of our racks 100% down. Wtf is going on with quadranet.
    This post is looking like a lamentation wall ))
    We are back

  9. #84
    They finally replaced the faulty drive after.. nearly 3 days, and now we are up and running.

  10. #85
    I just started colocating with Quadranet for a small project. Im assuming I was put in the new datacenter, because this is all news to me (As of yesterday I had no clue QuadraNet was moving facilities). I did speak to someone at the NOC when UPS tried to deliver on Saturday and there was no one at the center, and he said they were working 12 hour days during this move.

  11. #86
    Join Date
    Jan 2008
    Location
    Orlando
    Posts
    26
    I was in Coresite helping them move.

    The reason why they migrated so fast was because of an inner fight that happen between Chris Gotzman leaving QuadraNet they had to move very quickly to the new data center because Chris had all the contracts with Coresite They still haven't pay me for working 7 hours moving their equipment's beware that the new facility is unsafe and will be getting pretty hot because of the bad location and engineering also you can just walk in and out of the building if you speak good Spanish the guards are pretty cool! interconnect bought fibermedia in Downtown Miami and the CEO of interconnect kept the data center for himself and gave quadranet the ok to move their equipment in after they begged the poor guy, they had no where else to run to. keep in Mind that this new location doesn't have generators.
    Last edited by intelsec; 05-25-2014 at 05:27 PM.

  12. #87
    Quote Originally Posted by intelsec View Post
    I was in Coresite helping them move.

    The reason why they migrated so fast was because of an inner fight that happen between Chris Gotzman leaving QuadraNet they had to move very quickly to the new data center because Chris had all the contracts with Coresite They still haven't pay me for working 7 hours moving their equipment's beware that the new facility is unsafe and will be getting pretty hot because of the bad location and engineering also you can just walk in and out of the building if you speak good Spanish the guards are pretty cool! interconnect bought fibermedia in Downtown Miami and the CEO of interconnect kept the data center for himself and gave quadranet the ok to move their equipment in after they begged the poor guy, they had no where else to run to. keep in Mind that this new location doesn't have generators.
    Those are pretty substantial allegations. Would be nice to hear from someone with more authority what happened.

  13. #88
    Join Date
    Jun 2013
    Location
    Los Angeles
    Posts
    327
    Quote Originally Posted by intelsec View Post
    I was in Coresite helping them move. The reason why they migrated so fast was because of an inner fight that happen between Chris Gotzman leaving QuadraNet they had to move very quickly to the new data center because Chris had all the contracts with Coresite They still haven't pay me for working 7 hours moving their equipment's beware that the new facility is unsafe and will be getting pretty hot because of the bad location and engineering also you can just walk in and out of the building if you speak good Spanish the guards are pretty cool! interconnect bought fibermedia in Downtown Miami and the CEO of interconnect kept the data center for himself and gave quadranet the ok to move their equipment in after they begged the poor guy, they had no where else to run to. keep in Mind that this new location doesn't have generators.
    It feels odd defending against something that's completely untrue except for the first sentence, but here goes...

    intelsec is a previous employee of QuadraNet. He was called to ask if he could assist with the migration and he agreed. He sent two emails requesting payment immediately after the work was completed, which our staff hadn't had a chance to respond to (as they were onsite completing the migration). Our new Miami facility is perfectly safe, in a better area than CoreSite, has plenty of cooling capacity, and does indeed have generators. I invite anyone with any concerns or wishing to independently verify this to schedule a tour.

    There was no conflict between Chris Gotzmann and QuadraNet, and I expect he'll be more than happy to confirm this. The reason for the quick migration was purely internal/procedural - it was simply the only way to get it done effectively and with minimal downtime for our clients. We fully understand that there are better ways to handle a migration, but these were not available to us, so we opted for the next best course of action.
    Last edited by JGoldman; 05-25-2014 at 07:24 PM.

  14. #89
    Join Date
    Aug 2003
    Location
    /dev/null
    Posts
    2,132
    Another small mistake is that Interconnect didn't buy Fibermedia; rather, the previous owner of Fibermedia kept the Miami datacenter and renamed it to Interconnect; the Fibermedia sale did not include the Miami datacenter but only the Ohio and NY/NJ facilities.

  15. #90
    Join Date
    Jan 2008
    Location
    Orlando
    Posts
    26
    Quote Originally Posted by cresci View Post
    Another small mistake is that Interconnect didn't buy Fibermedia; rather, the previous owner of Fibermedia kept the Miami datacenter and renamed it to Interconnect; the Fibermedia sale did not include the Miami datacenter but only the Ohio and NY/NJ facilities.
    You're right! we all know how good Fibermedia was :wink: :wink: lol

  16. #91
    Was really considering QN for some colo; however after seeing this I think I'll avoid. Any other recommendations for colo in Miami (preferably in Coresite) ?

  17. #92
    Join Date
    Aug 2003
    Location
    /dev/null
    Posts
    2,132
    At Coresite, for retail colocation, you have some options: C2Hosting, Webhosting.net (one of their secondary locations) and Mojohost (also a secondary location).

  18. #93
    Join Date
    Oct 2009
    Posts
    309
    Quote Originally Posted by cresci View Post
    At Coresite, for retail colocation, you have some options: C2Hosting, Webhosting.net (one of their secondary locations) and Mojohost (also a secondary location).
    I can definitely recommend Mojohost, great people who know what they are doing

  19. #94
    Join Date
    Jun 2013
    Location
    Los Angeles
    Posts
    327
    Here's an update for some closure on the situation.

    The Miami facility migration was officially completed as of Saturday, May 24, 2014 at 3:00AM EST. We've issued SLA credit to the couple clients who requested it based on either having a few extra hours of downtime or due to the short outage on the first night of the migration that impacted specific clients.

    As far as intelsec's complaints, I'll address them individually:

    1) Payment for services/work rendered was issued in full on May 25, 2014 at 11:00PM. This migration was completed over Memorial Day Weekend and the complaint that we hadn't yet paid him for his work was received -hours- after he had finished, while our technicians (the people who received the complaint) were still midst migration. I trust that this can [now] be considered a non-issue.

    2) As I mentioned before, the reason we migrated in a hurried capacity was internal/procedural. Most of our staff is based out of Los Angeles, and it would not have been feasible to complete this migration over an extended length of time. We had multiple, senior-level staff members on-site helping to complete this migration. There was no "fight" that occurred between Chris Gotzmann and QuadraNet, Inc.

    3) The new facility's security is quite tight: to access the front desk, you need to either have an access card or be buzzed in. For any access past that point, you need to be granted an "escort only" card (what intelsec had), or permanent access. Once past the front desk with a suitable access card, the elevator is configured to only allow access to specific floor(s) based on what your access card permits. Once out of the elevator, there is a *completely separate* biometric system operated by the data center facility. Once inside and on the data center floor, you need the key to our cage and a key for each cabinet. This building is owned/operated by Digital Realty Trust, which is very well-respected in the data center community. I trust that this settles the issue of security, and if you're interested in using our services and have concerns, I welcome you to stop by for a tour.

    4) Cooling in the facility is currently sufficient and within normal operating ranges. We are in the process of building out additional ducting in order to better facilitate airflow, but the allegations that the data center is "unsafe" and "pretty hot" are completely baseless. Again, we're happy to provide a tour to assuage any concerns.

    5) Cresci's statement regarding Fibermedia/Interconnect is accurate and that is the data center we are located in (cage number 9). Contrary to intelsec's assertion, QuadraNet had many options for data center space in Miami - this space was chosen because we had a previous relationship with the operators, because of its close proximity to CoreSite, and because it met all of our infrastructure requirements.

    6) The new Miami data center is protected by both UPS and generator. QuadraNet would never place clients or any production-level equipment in a data center without protected power. Again, please feel free to stop by for a tour.

    As I mentioned previously, we are fully aware that there are better ways to handle a migration, and had they been available to us, we would have opted for them. We chose the best possible route that afforded our clients a minimal amount of downtime given the parameters.

    This should settle any lingering concerns. All clients and equipment are [and have been] up and accessible since the migration was complete.

  20. #95
    Join Date
    Jan 2014
    Location
    Fort Lauderdale
    Posts
    362
    Quote Originally Posted by JGoldman View Post

    2) As I mentioned before, the reason we migrated in a hurried capacity was internal/procedural. Most of our staff is based out of Los Angeles, and it would not have been feasible to complete this migration over an extended length of time. We had multiple, senior-level staff members on-site helping to complete this migration. There was no "fight" that occurred between Chris Gotzmann and QuadraNet, Inc.

    It does not seem like the posts here are critical of the migration more so than any other major migration. People are wondering why only seven days notice. It is understandable that you could not migrate over a long period of time. That makes perfect business sense. But from the perspective of your clients, it likely took Quadranet some time to plan the move and I think they feel they deserved more notice. To this point, the availability of sufficient personnel to complete the move, does not eliminate the ability to inform clients as soon as the lease was signed on the new space (because at that point it is going to happen).

  21. #96
    Join Date
    Jun 2013
    Location
    Los Angeles
    Posts
    327
    Quote Originally Posted by helix247 View Post
    It does not seem like the posts here are critical of the migration more so than any other major migration. People are wondering why only seven days notice. It is understandable that you could not migrate over a long period of time. That makes perfect business sense. But from the perspective of your clients, it likely took Quadranet some time to plan the move and I think they feel they deserved more notice. To this point, the availability of sufficient personnel to complete the move, does not eliminate the ability to inform clients as soon as the lease was signed on the new space (because at that point it is going to happen).
    You're correct - that does seem to be the primary source of issue with the migration; I just wanted to address the points posted by intelsec, lest anyone think they were accurate.

    Having not been through a major migration like this in the past, it's actually fortunate that this is the primary point of concern, since if there ever is a next time, this is something that can be easily addressed. We do appreciate the feedback and will take it to heart -- it helps us to be a better company.

  22. #97
    Join Date
    Nov 2005
    Posts
    305
    We have just received the SLA credit $234

    We spent $1700 with temporary rented servers, not counting the dozen of servers that we own, at other facilities, that were used for the temp migration.. also, not counting the time spent on the internal temporary migrations, also not counting the SLA we had to pay just for one of our customers that was higher than the credit we received.
    Also, we are going to have some "delayed" cancellations because of the 12+ hour downtime

    Balance is really negative this month. The lesson here is not to keep more than 1 rack at each facility and/or not to work with DataCenters that do not own the facility they are in.

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