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  1. #1
    Becmania Guest
    Hi all,
    I'm new to the forum so sorry if i have posted in the wrong section.
    Basically our VPS hosting company did an upgrade the other day and now something is wrong with our home page, it takes about 30sec to load. They keep saying its a php problem, but the scripting is fine, the engine is fine and the only thing that changed is that they did an upgrade.
    They don't seem to be able to grasp the problem, and it is making my boss go nuts. A web guy a know said it definately had to be something at their end, and everyone else is at a loss. Any ideas?
    Becmania

  2. #2
    Join Date
    Oct 2003
    Location
    Hanoi
    Posts
    4,309
    Cannot say exactly. What's your home page URL?

  3. #3
    Join Date
    Jan 2006
    Posts
    663
    I had a simular problem with another host, in top %wa value was high all the time, i think this was down to disks

  4. #4
    Hi all,
    I'm new to the forum so sorry if i have posted in the wrong section.
    Basically our VPS hosting company did an upgrade the other day and now something is wrong with our home page, it takes about 30sec to load. They keep saying its a php problem, but the scripting is fine, the engine is fine and the only thing that changed is that they did an upgrade.
    They don't seem to be able to grasp the problem, and it is making my boss go nuts. A web guy a know said it definately had to be something at their end, and everyone else is at a loss. Any ideas?
    Becmania
    That can be a problem with your ISP as well. If that is not TOP secret please share URL of the home page with us.

  5. #5
    Becmania Guest
    sorry
    idc-online.com

  6. #6
    Join Date
    Jan 2006
    Posts
    663
    not good here (UK), over 30secs to load
    then pages render within 5secs

  7. #7
    Join Date
    Sep 2008
    Location
    California
    Posts
    47
    Same here. (Ca, USA).

  8. #8
    Join Date
    Nov 2002
    Posts
    544
    Times out for me:
    Warning: readfile(http://idc-online.com/x/?country=#) [function.readfile]: failed to open stream: HTTP request failed! in C:\Inetpub\vhosts\idc-online.com\httpdocs\index.php on line 85
    Of course I am just happy your not on one of my servers (Unlikely as that could be...LOL) !

  9. #9
    Join Date
    Sep 2008
    Location
    California
    Posts
    47
    It looks like the server or service eventually failed or it is being worked on at this time. Am now receiving the same warning message but had the page loaded earlier with no errors/warning but just took 30+ sec to load.

  10. #10
    Becmania Guest
    Yeah, it sux - the VPS host is just replying with nonsense like "we don't do coding stuff"
    Are they even reading the email?! Theres nothing wrong with the code - they did an upgrade last wednesday and its been slow ever since... we have changed nothing, all our IT people agree, but their Indian call centre can't understand whats going on.... GRR!

  11. #11
    Join Date
    Sep 2008
    Location
    California
    Posts
    47
    Perhaps time to move to another VPS provider or get another admin to look into your VPS for a second/third opinion.

  12. #12
    Alohaa Guest
    Who is your provider/where are the main servers located? Consider colocation or complete relocation/hosting provider switch.

  13. #13
    Becmania Guest
    They are in the US, PowerVPS - usually good with an answer, but its been a week now and they keep passing it on to others and going in circles and not answering anything...

  14. #14
    Join Date
    Sep 2008
    Location
    California
    Posts
    47
    Agree with Alohaa. Maybe it's time for a switch on hosting provider.

  15. #15
    Becmania Guest
    Yeah, I'm looking at hosting it here, I love technology
    Thanks everyone, looks like I'll just push on!

  16. #16
    Took the page about 40 seconds to load, i think it perhaps could be a problem with your ISP.

  17. #17
    Join Date
    Feb 2005
    Location
    Australia
    Posts
    5,849
    <cynic>When considering advice given here, bear in mind that those advising you to change hosts may just possibly be hoping to get your business...</cynic>
    Warning: readfile(http://idc-online.com/x/?country=Australia) [function.readfile]: failed to open stream: HTTP request failed! in C:\Inetpub\vhosts\idc-online.com\httpdocs\index.php on line 85Your PHP code appears to be loading a file (using the readfile function) which is a url on your own server. This is generally bad practice - PHP has access to the file system so it should load anything it needs without creating another http request. Worse, if not properly controlled (or perhaps, if some server configuration changes?) this has the potential to get stuck in an endless loop, ie. the request for idc-online.com triggers a request for idc-online.com/x/ which triggers a request for idc-online.com/x/ etc...
    From the outside there's no way we can tell for sure what's causing your slow-down but I do see evidence that it's related to your scripts. Static content like this (http://idc-online.com/img/header/logo_26.jpg) loads quickly for me.
    Find out what's really going on before deciding what to do about it.

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