Results 26 to 32 of 32
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11-10-2011, 04:28 PM #26Junior Guru Wannabe
- Join Date
- Jan 2011
- Posts
- 61
I didn't just get that information out of my thumb.It's stated on their website. Please see this link https://checkout.google.com/seller/fraud.html
Guaranteed Payment: Checkout's Payment Guarantee protects 98% of Checkout orders on average -- when an order is guaranteed, you get paid even if it results in a chargeback.
Free Protection: While merchants are typically charged for fraud protection services, Google's comprehensive protection is free.
Lower Fraud Costs: Checkout's fraud detection systems reduce fraud and manual review costs by proactively filtering out fraudulent orders.
More Sales: The same systems also help increase sales by identifying legitimate orders that you might otherwise mark as fraudulent.
Fair Treatment: Unlike other services that immediately deduct funds from you for chargebacks, Google does so only after a decision has been made as to who is at fault.
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11-10-2011, 04:42 PM #27Aspiring Evangelist
- Join Date
- Apr 2010
- Posts
- 421
it's look like your customer doing a scam/fraud things
they could be stealing someone data and ccplease cmiiw always
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11-10-2011, 05:25 PM #28Always there
- Join Date
- Jun 2004
- Location
- Europe
- Posts
- 3,822
Just send your debt collection agency to the client in question. 99% of the time the debt gets collected if you use a good debt collection agency.
You could also consider to report this with the clients country justice department, as a charge-back for the wrong reasons is considered fraud in most countries.█ Swiftway.net Your Business deserves our Quality - Experts on Hand since 2005. Europe & US locations, we operate our own network AS35017 Support response time <15 minutes 24/7
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11-10-2011, 05:44 PM #29Web Hosting Master
- Join Date
- Feb 2005
- Location
- United Kingdom
- Posts
- 3,476
it's lies, as I had the same problem and has been charged £7 for chargeback.
Just send your debt collection agency to the client in question. 99% of the time the debt gets collected if you use a good debt collection agency.Explore our outstanding VPS choices tailored to your budget, and we welcome reasonable offers.
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11-11-2011, 04:34 AM #30Web Hosting Master
- Join Date
- Feb 2010
- Location
- Exotic
- Posts
- 1,068
This could also have been a case of stolen identity. From what you are saying it sounds like an exceptional case at least and not one I would use to judge the entire system.
However, if the procedures call for proof of ownership of means of payment, proof of services provided, and proof of authorization from card holder, a letter from the bank can be dismissed as irrelevant. It doesn't hurt to provide such documents though.
I'm curious though, was this by any chance an Amex chargeback? Those can be a complete pain to dispute, compared to MasterCard and especially Visa.
Yes, I am. Arbitration is a pretty lengthy and costly procedure and I agree it should be saved for truly important situations or where you know the issuing bank has taken a wrong decision. This example you brought up is something I would have considered taking to arbitration.
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11-14-2011, 09:20 PM #31
I've only ever had two chargebacks. In one case, I won the chargeback. Sent email logs from the customer to me proving that they received what they were being sold. Took something like 6 months to get the money after hearing nothing on the matter for a long time. Guess the credit card company agreed with me.
The other chargeback I got, was for a server that had been signed up for just a couple days prior to the chargeback. I just accepted the chargeback and cancelled the customer's service on the spot. Probably a stolen card in that case, so no use trying to get blood from a stone.IOFLOOD.com -- We Love Servers
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11-14-2011, 09:24 PM #32
That's not so simple either. Being on the other end of chargebacks, trying to get back money fraudulently charged against my account, I've *never* won a chargeback there (thanks Chase). So it's not so simple that the banks are trying to keep their customers happy. No matter what happens in a chargeback, one side or the other is going to feel like they got screwed, no two ways about that.
IOFLOOD.com -- We Love Servers
Phoenix, AZ Dedicated Servers in under an hour
★ Ryzen 9: 7950x3D ★ Dual E5-2680v4 Xeon ★
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