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  1. #1
    Join Date
    Oct 2005
    Posts
    227

    VolumeDrive setup time !!!!

    Hello,

    I ordered server with them and paid Wed, Feb 3, 2010
    But my server not setuped yet !
    2 email sent but not replied yet !

  2. #2
    Join Date
    Mar 2006
    Posts
    434
    Quote Originally Posted by POSTiGA View Post
    Hello,

    I ordered server with them and paid Wed, Feb 3, 2010
    But my server not setuped yet !
    2 email sent but not replied yet !
    What did your host tell you, initially, setup time would be, when you ordered the server? Did you tell them when you required the server?
    AUTOLYCUS

  3. #3
    Join Date
    Feb 2004
    Location
    Sacramento CA
    Posts
    3,513
    As Autoclycus indicated did you find out what the expected setup time is? You might also want to check if they are on MSN IM info@volumedrive.com

  4. #4
    Join Date
    Apr 2005
    Posts
    537
    i never waited that long for any of the 3 servers i have with VD

  5. #5
    Join Date
    Feb 2007
    Location
    NY Metro
    Posts
    544
    Quote Originally Posted by POSTiGA View Post
    Hello,

    I ordered server with them and paid Wed, Feb 3, 2010
    But my server not setuped yet !
    2 email sent but not replied yet !
    I'd call them rather than sitting around and waiting for an email reply...
    Brandon Hale | bhale@fortressitx.com | 888.500.0774

  6. #6
    POSTiGA, please forward your order information to support@volumedrive.com. We will advise with an ETA and give you a status update.






    .

  7. #7
    Join Date
    Sep 2007
    Posts
    211
    When I had a server with VD a while back they were pretty good about getting back to me with any questions sent to their support@volumedrive.com email. Just try to get intouch with them again I'm sure they will take care of you.

    John
    Great Plains Web Hosting
    Providing Small Business Solutions
    Hosting For Your Small Business

  8. #8
    Join Date
    Nov 2009
    Location
    Vista, CA
    Posts
    1,060
    The strange thing is they haven' sent you any welcome email. That should have been sent already. Have you tacked your payment. Did they sent you any return receipt?
    Have you checked your spam folder already?
    WebIntellects - Fully Managed Dedicated and Virtual Private Servers since1999.
    WebhostGIANT - LOW Cost Hosting

  9. #9
    Quote Originally Posted by POSTiGA View Post
    Hello,

    I ordered server with them and paid Wed, Feb 3, 2010
    But my server not setuped yet !
    2 email sent but not replied yet !
    Please let us know if have not yet received your welcome email. All pending orders from the previous week have been delivered now for some time.






    .

  10. #10
    Join Date
    Oct 2005
    Posts
    227
    Quote Originally Posted by volumedrive View Post
    Please let us know if have not yet received your welcome email. All pending orders from the previous week have been delivered now for some time.






    .
    Hello,

    Welcome email is received

    But i have issue with IP addresses, please check the support email

    Regard's

  11. #11
    Quote Originally Posted by POSTiGA View Post
    Hello,

    Welcome email is received

    But i have issue with IP addresses, please check the support email

    Regard's
    All of the ordered IP addresses have been included with the server. You just need to set them up for usage on the machine. Please let us know if you need anything else.

  12. #12
    Join Date
    Oct 2005
    Posts
    227
    All things is ok now,

    Let me start business with VD, i'll shoot a review in the next month

    Regard's

  13. #13
    Join Date
    Oct 2005
    Posts
    227
    Well,

    first day i was problem with WHM license, and email to support, this issue resolved under 24h,

    but my current problem is CPU model of the server !

    in the VolumeDrive site you can see Dual CPU AMD Opteron 248 HE,
    but i got 246HE, email sent to support dep same day of emailed for WHM license but im not getting any answer yet ! "email sent 2 time"

    !:-?

  14. #14
    WHT is not intended to be a support system. If you have questions about your server, please open a new ticket with us. This being said, our records indicate that we've responded to your question. If you are still having an issue and or require further attention brought to this matter, please feel free to contact us at support@volumedrive.com and one of our staff will get back to you promptly.

  15. #15
    Join Date
    Oct 2005
    Posts
    227
    Quote Originally Posted by volumedrive View Post
    WHT is not intended to be a support system. If you have questions about your server, please open a new ticket with us. This being said, our records indicate that we've responded to your question. If you are still having an issue and or require further attention brought to this matter, please feel free to contact us at support@volumedrive.com and one of our staff will get back to you promptly.
    Yes, i know that WHT is not support system !
    But i posted my issue here, after sending email 2 time to your support email and not action from your side for more than 4 days !

    first email sent:
    Code:
    from	SM. H <XXXXXXX@gmail.com>
    to	VolumeDrive Support <support@volumedrive.com>
    date	Tue, Feb 16, 2010 at 11:06 PM
    subject	Dual CPU AMD Opteron 248 HE
    mailed-by	gmail.com
    	
    hide details Feb 16 (4 days ago)
    and next email :
    Code:
    from	SM. H <XXXXXXX@gmail.com>
    to	VolumeDrive Support <support@volumedrive.com>
    date	Thu, Feb 18, 2010 at 1:03 AM
    subject	Dual CPU AMD Opteron 248 HE
    mailed-by	gmail.com
    	
    hide details Feb 18 (3 days ago)
    Let me know what is my wrong ?

  16. #16
    Our records indicate that both inquiries were responded to as well as your recent request. Please let us know if you still need further assistance in regards to this issue.

  17. #17
    Join Date
    Oct 2005
    Posts
    227
    Im taking look to the Spam folders always,

    Anyways thanks

    Josh B, resolved my problem

    Please close thread

    Regard's

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