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Thread: Please Clarify For Me . . .
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04-15-2002, 04:03 AM #1Newbie
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- Apr 2002
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- 9
Please Clarify For Me . . .
Hi All . . .
I mentioned in another thread today that I just cancelled my account with Aletia. When I wrote in to cancel, I asked for partial credit for the unused portion of money I had paid upfront for a years worth of hosting. I just assumed that they'd credit my credit card and I'd be on my way . . . but no.
Instead this is what they said :
Hi Stacey,
I have checked with PaySystems and they are currently unable to do a partial credit to a card.
As such, we will be doing a bank transfer for the partial credit ($35.70). We will need the following information from you to initiate the transfer:
Bank Account Holder:
Bank Account Number:
Recipient's Address:
Recipient's City, State, Zip, Country:
Bank Routing/ABA Number:
Name of Bank:
Bank's Address:
Bank's City, State, Zip, Country:
<Snipped Signature for this post>
As always, any feedback/wisdom is appreciated.
~ Stace"The believer is happy. The doubter is wise." -- Hungarian proverb
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04-15-2002, 04:07 AM #2Web Hosting Master
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- Feb 2002
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- 1,138
Well it is strange to refund it by bank transfer... why don't they simply send you a cheque?
But if a bank transfer is what they are doing they will need account details in order to put it in your account.
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04-15-2002, 04:18 AM #3Newbie
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- Apr 2002
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Originally posted by Paul-ukhost
Well it is strange to refund it by bank transfer... why don't they simply send you a cheque?
But if a bank transfer is what they are doing they will need account details in order to put it in your account."The believer is happy. The doubter is wise." -- Hungarian proverb
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04-15-2002, 04:46 AM #4Registered User
- Join Date
- Mar 2002
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- 135
Good luck to you, getting your money back. I went through the same situation a while back with another company. I did finally get my refund.
Have you seen this thread...
http://www.webhostingtalk.com/showth...threadid=44684
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04-15-2002, 04:47 AM #5Eternal Member
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- Nov 2000
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- Tasmania, Australia.
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They're right in that Paysystems dont provide the facility for partial refunds. It has to be the whole order. A bank transfer (as opposed to Paypal or a cheque) is a strange way to do it, unless you're in the same region as them.
Cheers
Gary
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04-15-2002, 11:45 PM #6Newbie
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- Apr 2002
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- 9
I really can't understand it either. I don't "think" I'm in the same region as them, because as far as I know they are in Nevada and I'm far from there.
I'll most likely just forget about the $35.70 . . . for me, it's worth not getting the money back knowing I didn't give my bank account information to a company that seems to be in a "downward spiral".
Thanks to all for the replies."The believer is happy. The doubter is wise." -- Hungarian proverb
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04-16-2002, 01:13 AM #7Dennis Johnson
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- Jun 2001
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- Kalamazoo
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Have you asked them if they would refund you through PayPal or by check?
There is no best host. There is only the host that's best for you.
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04-16-2002, 04:47 AM #8Aspiring Evangelist
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- Sep 2000
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- New Jersey, U.S.A.
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Originally posted by SoftWareRevue
Have you asked them if they would refund you through PayPal or by check?Jim
RotoHOST.com
webhosting solutions for e-Business
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04-16-2002, 06:53 AM #9WHT Addict
- Join Date
- Mar 2001
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- 154
Another idea. Ask them to refund the entire amount and then recharge whatever portion was actually used.
My answer to the most commonly asked question on WHT:
Hosting Matters http://www.hostmatters.com
FutureQuest http://www.futurequest.net