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  1. #1
    Join Date
    Nov 2003
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    151

    What Was The Final Verdict On Managed.com Support?

    Okay, I know people said Managed is only 9-5, but then the owner came on and said they offer 24/7. So, what is the actual verdict?

    Since I'm new to server administration, support is essential to me.

  2. #2
    You can phone them 24/7 now, which is great.

    I actually think support is great because reboots are 24/7 and down in 30mins.

    I Rate manged alot.

  3. #3
    Join Date
    Nov 2003
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    31
    SUCKs! Managed.com = UnManaged.com. You will be happy if you never need to contact support!

  4. #4
    Join Date
    Nov 2002
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    Under the sea
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    Originally posted by questwtg
    SUCKs! Managed.com = UnManaged.com. You will be happy if you never need to contact support!
    Got anything to backup the claim?

  5. #5
    Join Date
    Feb 2003
    Location
    England, Essex
    Posts
    1,505
    Originally posted by questwtg
    SUCKs! Managed.com = UnManaged.com. You will be happy if you never need to contact support!
    had to contact support on two seperate occasions. both times issue resolved promptly and to my satisfaction.

    Hang on, thats not right. I contacted support but I'm still happy with them

  6. #6
    Join Date
    Aug 2002
    Location
    DC
    Posts
    3,643

    Re: What Was The Final Verdict On Managed.com Support?

    Originally posted by eNz
    Okay, I know people said Managed is only 9-5, but then the owner came on and said they offer 24/7. So, what is the actual verdict?

    Since I'm new to server administration, support is essential to me.
    I believe that you can get reboots 24/7, but managed services are only available 9-6 (unless I did not see a new quote from MSG here). Can you link to that thread? I'm curious about that too.

    - Matt

  7. #7
    Join Date
    Jun 2003
    Location
    Indiana, US
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    Something I don't agree with is the fact that you need to e-mail support for them to reboot your server.

  8. #8
    Join Date
    Nov 2003
    Posts
    31
    Originally posted by adminME
    Got anything to backup the claim?
    Yes I Got!
    I ordered a server from them, The software on the server didn't work (errors) I email support for help. I got help the next day, they emailed me they will install one of the sever software. That didn't stop the server errors, I email support asking for help, no replay, 24 hours later I emailed support again, no replay, I email support again 24 hours later no replay. I called support and sales no one asker, I emailed one more time, no replay. so I canceled my account that same month. And yes I have other servers with other company's so I do know how to setup and run my servers.

    P.S. Sorry if I mist-up your managed.com commercial, I think everyone here on WHT is tiered of reading about Managed. You Managed.com customer and Managed should setup a support forum.

  9. #9
    Originally posted by HstCreations
    Something I don't agree with is the fact that you need to e-mail support for them to reboot your server.

    An email is required because the customer's email address and name on the reboot request needs to match with the information listed on their order form.

    Identity theft is a very serious problem in this industry so extra security measures are implemented to protect our valued customers.


    Happy Holiday...
    Managed Solutions Group, Inc.
    (888) 585-8889
    www.managed.com

  10. #10
    Join Date
    Feb 2003
    Location
    hmm..
    Posts
    174
    Submitted request for reverse DNS via help desk - was answered and completed in 5 minutes.

  11. #11
    Quote Originally Posted by MSG.Inc
    An email is required because the customer's email address and name on the reboot request needs to match with the information listed on their order form.
    You cannot verify that information by asking those questions over the telephone? Too difficult to ask for the last 4 digits of the CC used to purchase the account? Telephone identity validation is much better than any email could ever be.

    I also notice that there was no mention of questwtg's issues, one must assume that his experiences were genuine and the posts he made here accurate.

  12. #12
    Join Date
    Dec 2002
    Location
    Dallas, TX
    Posts
    225
    I have never had a problem with support at managed.com. All my requests have been completed to my satisfaction.

  13. #13
    As the moderators and community guide referenced earlier, WHT is not Managed.com's support forum.


    Happy Holidays...




    Originally posted by Watcher_TVI
    I also notice that there was no mention of questwtg's issues, one must assume that his experiences were genuine and the posts he made here accurate.
    Managed Solutions Group, Inc.
    (888) 585-8889
    www.managed.com

  14. #14
    Ahhh I see, you won't refute any legitimate issues here just offer up the sales pitch.

    Thanks for the clairifications...

    FYI:
    Participants may only discuss details about their company and/or product offerings when the thread starter or poster has made direct reference to their company and stated something untrue or misleading or something which clearly needs clarifying. The response must be in direct reference to the point discussed only and contain no added promotional information and/or fluff. It is advisable when in the above scenario to contact us first.
    I think they certainly do allow the correction of false statements here, that being the case as I said before we can assume questwtg's experiences must have been genuine...

  15. #15
    Take a chill pill and give it a break. Even if questwtg was really a customer, we can definitely refute his statement word for word with a 10 page summary if you like. We choose not to comment out of respect for WHT rules and guidelines.

    Remember, the wisest people are often the quietest folks.
    Managed Solutions Group, Inc.
    (888) 585-8889
    www.managed.com

  16. #16
    Join Date
    Nov 2003
    Posts
    31
    Originally posted by MSG Inc.
    Take a chill pill and give it a break. Even if questwtg was really a customer, we can definitely refute his statement word for word with a 10 page summary if you like. We choose not to comment out of respect for WHT rules and guidelines.

    Remember, the wisest people are often the quietest folks.
    I was! not no more! won't be again! Peace!

    "The secret of success is sincerity. Once you can fake that, you've got it made."

  17. #17
    I see the issue of how a dedicated server provider actually provides the services they offer as much more important than the sales fluff they may post on a forum. I want to see how professional they act when an issue does arise with a client, whether or not they are the least bit interested in providing quality solutions for their clients. I would notice things like "Questwtg, if you would provide your support ticket number I will look into this issue right away". That would be a professional approach that attracts attention and utilizes quite a bit more wisdom IMO.

    I think that's why I am so addicted to ServInt, they actually do give you a fully managed server solution and are one of the most professional companies I have ever had the privilege of dealing with. You will never see threads like this one questioning their support, they are the consummate professionals.

    But if making statements like "Take a chill pill" work for you....

  18. #18
    Join Date
    Feb 2003
    Location
    hmm..
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    Originally posted by Watcher_TVI
    I see the issue of how a dedicated server provider actually provides the services they offer as much more important than the sales fluff they may post on a forum. I want to see how professional they act when an issue does arise with a client, whether or not they are the least bit interested in providing quality solutions for their clients. I would notice things like "Questwtg, if you would provide your support ticket number I will look into this issue right away". That would be a professional approach that attracts attention and utilizes quite a bit more wisdom IMO.

    I think that's why I am so addicted to ServInt, they actually do give you a fully managed server solution and are one of the most professional companies I have ever had the privilege of dealing with. You will never see threads like this one questioning their support, they are the consummate professionals.

    But if making statements like "Take a chill pill" work for you....
    If that is your conviction, then why are you posting here? Especially if you don't have any intention of hosting with managed.com?

  19. #19
    Quote Originally Posted by barko
    If that is your conviction, then why are you posting here? Especially if you don't have any intention of hosting with managed.com?
    I'm sure you have no idea what my intentions are at all, but personally I think having server(s) offsite for the purpose of my backing up my client's data is a great idea and should be implemented regardless of how good the datacenter is that you host at.

    Wouldn't you agree?

  20. #20
    Join Date
    Sep 2002
    Location
    Top Secret
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    Why should ANY verdict on Managed.com support at this point in time be "final"? Errm, hello? They've been around a whopping 3 months (if that). So, now everything's supposed to have come in, right? Yeah, uh huh.

    Research, research research research. Why is it every few days some clueless individual posts a brand new managed.com thread? My god!!

    As far as support:
    Managed.com is a ISP, not your personal server management specialist. If you want a server manager, hire one. If you want a server, go forth and rent (or lease) one. Those providing servers and networks are NOT going to give you the best possible support or administration for your server, no matter WHAT they say. That's just fluff to get you to buy your server there.

    The first and primary responsibility for any ISP or provider is the network. With hundreds, sometimes thousands of servers online, it's just not feasible to believe that these people will get on your server right away. Impossible!!!

    Again, if you want servers managed, then great, find someone to do so. If you're after a server, then great, get a server, but you can't expect your network engineer to drop everything and jump right into your server and figure out your permissions are wrong in the first place. Their responsibility is networks, not permissions.
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
    Check out my WHMCS Addons

  21. #21
    Join Date
    Jan 2003
    Location
    Canada
    Posts
    5,073
    Originally posted by wolfstream
    Why should ANY verdict on Managed.com support at this point in time be "final"? Errm, hello? They've been around a whopping 3 months (if that). So, now everything's supposed to have come in, right? Yeah, uh huh.

    Research, research research research. Why is it every few days some clueless individual posts a brand new managed.com thread? My god!!

    As far as support:
    Managed.com is a ISP, not your personal server management specialist. If you want a server manager, hire one. If you want a server, go forth and rent (or lease) one. Those providing servers and networks are NOT going to give you the best possible support or administration for your server, no matter WHAT they say. That's just fluff to get you to buy your server there.

    The first and primary responsibility for any ISP or provider is the network. With hundreds, sometimes thousands of servers online, it's just not feasible to believe that these people will get on your server right away. Impossible!!!

    Again, if you want servers managed, then great, find someone to do so. If you're after a server, then great, get a server, but you can't expect your network engineer to drop everything and jump right into your server and figure out your permissions are wrong in the first place. Their responsibility is networks, not permissions.


    Finally, a post that shows some thinking

    Agree with ya fully bud.

    ~Francisco

  22. #22
    Join Date
    Nov 2003
    Location
    Auckland, New Zealand
    Posts
    588
    I've been a managed.com customer one month now. I've had problems, but they were dealt promptly. There is a noticeable delay to nocster. Serious things were done really fast. When I asked my reverse dns to be set up, I got an email back in five minutes. Reboot is also like that. I do think other queries about support takes a little time. However, please remember than I'm in New Zealand, and when I'm up, most of people in the worlds are sleeping ^.^ What I will say is that if you've got a little experience with server problems, they are fine. If you've not taken care of problems with cpanel, and other software, nocster might be a better place. I mean nocster resellers.

  23. #23
    As i have said In just about everyone of these New threads

    I have a server with managed.com And its in my opinion more responsive / quicker network wise than servermatrix Now i know that will change in the near future as they keep adding customers

    But so far i submited a ticket for them to do my kernel and pow
    They got it done for me

    The overall network speed is gasping fast.

    But lets face it folks They are going to have 100s and 100s of customers and sometimes you cant please EVERYONE. Even though they might try.

    I say Give it some more time Before you past verdict on this new up and comming host. Give them a try its only 50 somthing a month And i think you will be pleased


    I have several servers over at servermatrix and have been refering people left and right But each and every person i recommend has a complaint (server was setup with wrong harddrive size) Partions not setup correctly Incorrect amount of memory Cpanel Problems. Now dont get me wrong I love servermatrix But i think they have grown to fast in the last couple of months And now The once somewhat speedy Ticket response has almost completly Stopped And in some peoples case From what i understand have tickets left open for 13 days

    I guess what iam trying to say is Every company no matter how good they are Will have problems The real issue is if they can correct the problems as soon as they arise.

    Thats my 2 cents and the verdict on managed.com thus far 2 thumbs up

  24. #24

    Life Cycle of a Low Priced Dedicated Server Company

    The pattern has been very consistent for all and Server Matrix went through it and Managed.com is likely going to.

    Phase 1-New, good prices, lots of customers jump on the bandwagon, initial responsiveness and support is very good.

    Phase 2-Growth of customers outstripped growth of staff. Also, a significant number of these low end customers have unreasonable expectations and are not really capable of administering their server. Complaints arise, support doesn't meet previous levels.

    Now Phase 3 is where the good separate from the bad because it can go in two directions.

    Phase 3A-The company continues to grow faster than it can support, problems increase, reputation is harmed, company builds poor reputation or even through mismanagement gets into financial trouble or sells.

    Phase 3B-The company puts a brake on its growth until it can fully support existing customers at an optimum level. Company builds solid support organization, returns to controlled growth and improves reputation little by little each month that passes.

    Today, SM has experienced some of the Phase 2 symptoms-not as badly as many others, but some. Today managed.com is still in Phase 1.

  25. #25
    Join Date
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    Incog, you forgot the part where WHT serves as their "support forums", or is that included in phase 1?
    Tom Whiting, WHMCS Guru extraordinaire
    Linux problems? WHMCS Problems? Give me a shout
    Check out my WHMCS Addons

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