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  1. #1

    Anybody Know What's Going On With VolumeDrive Right Now?

    I have about 20 big sites hosted with them right now and my box is down.

    I emailed them but then noticed that their site is down as well. anyone know what the deal is here?

  2. #2
    Join Date
    Aug 2011
    Location
    Manchester, UK
    Posts
    451
    I know there was supposed to be maintainance on a couple of our servers, Just appears as "No route to host". There is also a 2 Hour time window between the Start and End of the maintainance.

    I guess its a network / power issue, They are not responding to emails.

  3. #3
    Join Date
    Mar 2005
    Location
    Orlando, Florida
    Posts
    2,625
    Quote Originally Posted by JD0192 View Post
    I guess its a network / power issue, They are not responding to emails.
    Not sure. their DNS doesn't appear to be resolving. The IP address previously logged by domaintools.com as being theirs is currently resolving directly to a Cacti installation.

    I'm guessing their websites DNS is messed up right now.

  4. #4
    Join Date
    Apr 2006
    Posts
    68
    A quick check shows that they're hosting in Miami. Just a shot in the dark but they could be using the same data center that Burstnet is using....and they have been having issues in their Miami data center for about 6 hours so far.

    Edited: And now burstnet is saying less than two hours until the issue is corrected(it's a fiber issue outside the data center)

  5. #5
    This message is to inform you of an upcoming scheduled maintenance which may result in the following server(s) temporarily going offline for up to 15 minutes: CLF-03

    Scheduled Maintenance:
    Start: 2012-01-22 08:00:00 UTC
    End: 2012-01-22 10:00:00 UTC


    --
    -----------------------------------------------

    Best Regards,
    Simon E.

    General: info[at]volumedrive.com
    Support: support[at]volumedrive.com

    VolumeDrive | Internet Technologies

  6. #6
    Join Date
    Mar 2005
    Location
    Orlando, Florida
    Posts
    2,625
    Quote Originally Posted by che1959 View Post
    A quick check shows that they're hosting in Miami. Just a shot in the dark but they could be using the same data center that Burstnet is using....and they have been having issues in their Miami data center for about 6 hours so far.
    AS46664 (Volumedrives ASN for their IP ranges) routes over the HostNOC network (BurstNET) and nLayer. So yes, they do use BurstNET as their primary upstream provider.

    I don't see the IP addresses of 199.19.111.4/199.19.111.5 resolving currently. But since they're all on the same AS# and other IP's are resolving, it all depends on where the IP addresses are announced.

    Since I don't know where they announce those IP's normally, I can't speak for it. I just know that their websites assigned IP address is resolving but their DNS servers are not

  7. #7
    Join Date
    Aug 2011
    Location
    Manchester, UK
    Posts
    451
    The maintainance time was supposed to be resolved over 1 Hour ago.

    Quote Originally Posted by xenbox View Post
    This message is to inform you of an upcoming scheduled maintenance which may result in the following server(s) temporarily going offline for up to 15 minutes: CLF-03

    Scheduled Maintenance:
    Start: 2012-01-22 08:00:00 UTC
    End: 2012-01-22 10:00:00 UTC


    --
    -----------------------------------------------

    Best Regards,
    Simon E.

    General: info[at]volumedrive.com
    Support: support[at]volumedrive.com

    VolumeDrive | Internet Technologies

  8. #8
    Join Date
    Aug 2011
    Location
    Manchester, UK
    Posts
    451
    Oh well, I will make another coffee while volumedrive twiddle their thumbs.

    Service: ping monitor
    Status: DOWN
    Time: Sun Jan 22 11:29:07 2012 GMT
    Previous state lasted: 85 days, 9 hours
    Current state start time: Sun Jan 22 08:28:48 2012 GMT
    Current state elapsed: 3 hours

    Hong Kong (CN): PING CRITICAL - Packet loss = 100%
    New York (US): PING CRITICAL - Packet loss = 100%
    Moscow (RU): PING CRITICAL - Packet loss = 100%
    Tokyo (JP): PING CRITICAL - Packet loss = 100%
    Ireland (GB): PING CRITICAL - Packet loss = 100%
    Las Vegas (US): PING CRITICAL - Packet loss = 100%
    Milan (IT): CRITICAL - Host Unreachable
    Dallas (US): PING CRITICAL - Packet loss = 100%
    Frankfurt (DE): PING CRITICAL - Packet loss = 100%
    Stockholm (SE): CRITICAL - Time to live exceeded
    Seattle (US): CRITICAL - Time to live exceeded
    Manchester (GB): PING CRITICAL - Packet loss = 100%
    Karlstad (SE): PING CRITICAL - Packet loss = 100%
    Madrid (ES): PING CRITICAL - Packet loss = 100%
    Montreal (CA): CRITICAL - Host Unreachable
    Singapore (SG): CRITICAL - Network Unreachable
    Mumbai (IN): PING CRITICAL - Packet loss = 100%
    Basel (CH): CRITICAL - Network Unreachable
    Paraiba (BR): PING CRITICAL - Packet loss = 100%
    Brisbane (AU): CRITICAL - Host Unreachable
    London 2 (GB): PING CRITICAL - Packet loss = 100%
    Cape Town (ZA): PING CRITICAL - Packet loss = 100%
    Los Angeles (US): PING CRITICAL - Packet loss = 100%

  9. #9
    Quote Originally Posted by JD0192 View Post
    The maintainance time was supposed to be resolved over 1 Hour ago.
    ah my bad during time zone

  10. #10
    my server up now

  11. #11
    Join Date
    Aug 2011
    Location
    Manchester, UK
    Posts
    451
    Quote Originally Posted by xenbox View Post
    my server up now
    All resolved, But that is 3 Hours downtime. Not good at all.

  12. #12
    yeah at email they send its only take 15 minutes.

  13. #13
    Join Date
    Nov 2009
    Location
    /etc/my.cnf
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    It allways amazies me to see people who want to pay bottom dollar expect uptime of 100% 24/7... If you want enterprise uptime then use enterprise equipment on an enterprise network, etc

  14. #14
    Join Date
    Aug 2011
    Location
    Manchester, UK
    Posts
    451
    Quote Originally Posted by cd/home View Post
    It allways amazies me to see people who want to pay bottom dollar expect uptime of 100% 24/7... If you want enterprise uptime then use enterprise equipment on an enterprise network, etc
    I don't see anything on this thread that quotes "uptime of 100% , Nor that anyone expects a uptime guarentee", We just simply want prior notification which they did but the downtime exceeded the maintainance time frame.

  15. #15
    Join Date
    Mar 2005
    Location
    Orlando, Florida
    Posts
    2,625
    Quote Originally Posted by JD0192 View Post
    I don't see anything on this thread that quotes "uptime of 100% , Nor that anyone expects a uptime guarentee", We just simply want prior notification which they did but the downtime exceeded the maintainance time frame.
    Major providers always do something similar to the following:

    They schedule 12am-4am as a maintenance period, but made sure to clearly notate that the work itself is only estimated to take no longer than 15-30 minutes and that packetloss may be intermittent during that time period.

    That way, if something goes wrong, they did provide adequate prior notification.

    Always overestimate.

  16. #16
    Join Date
    Aug 2011
    Location
    Manchester, UK
    Posts
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    It's happened, again.. My emails do not even get delivered to their mail servers so I am assuming something went wrong in the maintainance.

    Service: ping monitor
    Status: DOWN
    Time: Sun Jan 22 12:24:57 2012 GMT
    Previous state lasted: 39 minutes
    Current state start time: Sun Jan 22 12:24:53 2012 GMT
    Current state elapsed: 4 seconds

    Hong Kong (CN): PING CRITICAL - Packet loss = 100%
    New York (US): PING CRITICAL - Packet loss = 100%
    Moscow (RU): OK
    Tokyo (JP): OK
    Ireland (GB): OK
    Las Vegas (US): PING CRITICAL - Packet loss = 100%
    Milan (IT): OK
    Dallas (US): PING CRITICAL - Packet loss = 100%
    Frankfurt (DE): OK
    Stockholm (SE): CRITICAL - Time to live exceeded
    Seattle (US): CRITICAL - Time to live exceeded
    Manchester (GB): PING CRITICAL - Packet loss = 100%
    Karlstad (SE): PING CRITICAL - Packet loss = 100%
    Madrid (ES): PING CRITICAL - Packet loss = 100%
    Montreal (CA): CRITICAL - Host Unreachable
    Singapore (SG): OK
    Mumbai (IN): PING CRITICAL - Packet loss = 100%
    Basel (CH): CRITICAL - Network Unreachable
    Paraiba (BR): PING CRITICAL - Packet loss = 100%
    Brisbane (AU): OK
    London 2 (GB): OK
    Cape Town (ZA): PING CRITICAL - Packet loss = 100%
    Los Angeles (US): OK

    Quote Originally Posted by Matt R View Post
    Major providers always do something similar to the following:

    They schedule 12am-4am as a maintenance period, but made sure to clearly notate that the work itself is only estimated to take no longer than 15-30 minutes and that packetloss may be intermittent during that time period.

    That way, if something goes wrong, they did provide adequate prior notification.

    Always overestimate.

  17. #17
    Join Date
    Jan 2006
    Location
    Toronto, Canada
    Posts
    317
    mine are still down!

  18. #18
    Join Date
    Feb 2006
    Location
    Global
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    1,642
    With their pricing it surprises me to hear they even connect the server to a port.

  19. #19
    Quote Originally Posted by Matt R View Post
    Major providers always do something similar to the following:

    They schedule 12am-4am as a maintenance period, but made sure to clearly notate that the work itself is only estimated to take no longer than 15-30 minutes and that packetloss may be intermittent during that time period.

    That way, if something goes wrong, they did provide adequate prior notification.

    Always overestimate.

    My box has been down for over 4 hours now. Just got an email responding to a support query from earlier today about a totally unrelated issue and they didn't bother to mention anything about this.

    I'm definitely not very pleased right now. Hope this gets sorted asap.

  20. #20
    Join Date
    Aug 2011
    Location
    Manchester, UK
    Posts
    451
    Online again, Just got the notification. Lets see if it stays online...

    wget -O /dev/null http://cachefly.cachefly.net/100mb.test
    --2012-01-22 08:03:28-- http://cachefly.cachefly.net/100mb.test
    Resolving cachefly.cachefly.net... 205.234.175.175
    Connecting to cachefly.cachefly.net|205.234.175.175|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: `/dev/null'

    100%[======================================>] 104,857,600 11.0M/s in 9.3s

    2012-01-22 08:03:38 (10.8 MB/s) - `/dev/null' saved [104857600/104857600]

  21. #21
    Quote Originally Posted by Matt R View Post
    AS46664 (Volumedrives ASN for their IP ranges) routes over the HostNOC network (BurstNET) and nLayer. So yes, they do use BurstNET as their primary upstream provider.

    I don't see the IP addresses of 199.19.111.4/199.19.111.5 resolving currently. But since they're all on the same AS# and other IP's are resolving, it all depends on where the IP addresses are announced.

    Since I don't know where they announce those IP's normally, I can't speak for it. I just know that their websites assigned IP address is resolving but their DNS servers are not
    Our Jacksonville data center (which this is about) peers directly with nLayer. We do not not have any affiliation with BurstNET here. Nonetheless, this scheduled maintenance this morning was planned and was part of a large scale IOS and router upgrade that was needed for future expansion and reliability. Took longer than expected. All services have been fully restored.

  22. #22
    Quote Originally Posted by JD0192 View Post
    Online again, Just got the notification. Lets see if it stays online...
    Of course it will. Our upgrades and maintenance have been completed at this time. If you have any specific questions, please feel free to contact us.

  23. #23
    Quote Originally Posted by JD0192 View Post
    I don't see anything on this thread that quotes "uptime of 100% , Nor that anyone expects a uptime guarentee", We just simply want prior notification which they did but the downtime exceeded the maintainance time frame.
    Maintenance did exceed the time frame. However, we did notify everyone of this very important upcoming maintenance window. Everything went well and all upgrades that were planned have been completed. We do not have any foreseeable scheduled maintenance in the near future.

  24. #24
    Join Date
    Mar 2009
    Posts
    59
    And at least VD is back up unlike burst.net in Miami which has now been down for over 15 hours!

  25. #25
    Join Date
    Apr 2000
    Location
    Nevada, US
    Posts
    5,550
    Quote Originally Posted by Oli-Myshoutcast View Post
    And at least VD is back up unlike burst.net in Miami which has now been down for over 15 hours!
    Fiberlight took out an entire redundant fiber ring in Miami, with a botched maintenance they were doing, which we were not properly notified of even in the first place. Some genius there though it would be a good idea to work on two sides of a redundant fiber ring at the same time. Obviously we are livid, and they will have ramifications, but all we can do at the moment is wait for repair, which is underway still.
    .
    .

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