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Thread: LiquidWeb ticket response time
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11-28-2006, 10:18 AM #51WHT Addict
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Even though this thread isn't completely postive about LiquidWeb, it is nice to see that people that are having negative experiences are posting, what appear to be honest comments.
Some threads just bash a host by saying things like, 'they suck', 'stay away from them'....
In a thread like this, when posters make seemingly legitimate claims against a host, it certainly comes across as more believable.0
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11-28-2006, 12:16 PM #52Web Hosting Evangelist
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LiquidWebTravis,
Yes, support response time has been slacking compare to a year ago.
Ticket number #525099
it took 2 hours to response and no resolution for another 8-10 hours.current and satisfied customer of softlayer.com and webnx.com0
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11-28-2006, 04:13 PM #53Web Hosting Master
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Originally Posted by swijaya0101
Swijaya0101,
I investigated ticket number 525099 and verified that you did receive slower than acceptable response time. I am very sorry that you received this kind of service. It is not how Liquid Web does business. My sincere apologies.
I would like to grant you a half months credit for this delay. Please private message me and we'll get it all taken care of.Travis Stoliker
Liquid Web - Dedicated Hosting with Heroic Support
StormOnDemand - Flexible Cloud Hosting Infrastructure
1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand0
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11-28-2006, 04:22 PM #54Web Hosting Master
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Originally Posted by dhcart
Originally Posted by dhcart
Originally Posted by dhcartTravis Stoliker
Liquid Web - Dedicated Hosting with Heroic Support
StormOnDemand - Flexible Cloud Hosting Infrastructure
1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand0
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11-28-2006, 04:24 PM #55Web Hosting Master
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Originally Posted by Dixtech1
Please private message me the ticket numbers so that I can verify this 18 day wait. I find this quite curios given your post 8 days ago praising our support times.
http://www.webhostingtalk.com/showthread.php?t=563988Travis Stoliker
Liquid Web - Dedicated Hosting with Heroic Support
StormOnDemand - Flexible Cloud Hosting Infrastructure
1-800-580-4985 | Twitter: @liquidweb | @StormOnDemand0
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11-28-2006, 06:17 PM #56Web Hosting Master
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Originally Posted by LiquidWebTravis
Then we had contacted a lot of times with you and had ask a lot of questions. So I know it. And your email response time is normal and fast for me.
Also I like your company. But these two things(requiring phone verification and not moving data) are not good. Thanks.▓ domainCart - PHP / AJAX Domain and Hosting Order Script | WHMCS Alternative
▓ Supports 700+ domain extensions, 27+ payment gateways, multi-currency with auto exchange..
www.domaincart.net | Demo (all in one - without template)0
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11-28-2006, 06:36 PM #57Retired Moderator
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Originally Posted by dhcart
There have been quite a few folks who have complained here about either having to do phone verification or faxing of their identification. The bottom line is, the businesses need to protect their investment from fraud. If you don't like this, then you choose to do business with someone else.
SiriusI support the Human Rights Campaign!
Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.0
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11-28-2006, 07:11 PM #58Web Hosting Master
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Originally Posted by sirius▓ domainCart - PHP / AJAX Domain and Hosting Order Script | WHMCS Alternative
▓ Supports 700+ domain extensions, 27+ payment gateways, multi-currency with auto exchange..
www.domaincart.net | Demo (all in one - without template)0