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  1. #76
    Join Date
    May 2011
    Posts
    32
    Quote Originally Posted by Stylex Networks View Post
    I'll continue to update clients via WHT, twitter, and our ticketing system.
    It looks like your twitter feed is back, even though many of us noticed that it was deleted before. Thank you for bringing it back.

    Quote Originally Posted by Stylex Networks View Post
    We have planned for closing down by the end of the month, however this will be delayed until we have resolved this issue / provided back ups.
    That's great that Multacom is allow you guys to do this. Is there a risk/increased cost to just providing the backups at this point? Or is this the kind of thing where it's "Well, we can fix it but it just takes time." kind of thing?

  2. #77
    Now in Stylex cp
    (You don't have any Virtual Machines yet, Add new server.)

  3. #78
    Quote Originally Posted by abdulrahman View Post
    Now in Stylex cp
    (You don't have any Virtual Machines yet, Add new server.)
    Now VM appeared in cp again !
    But issue still ...

  4. #79
    We'll be providing back ups to anyone who has them, if you did not have a backup service then we apologize as we were not able to restore the dead pool.

    Please NOTE: Open a support ticket with the following title "Backup needed", all other tickets that do not have this title will be ignored.

  5. #80
    Join Date
    May 2011
    Posts
    32
    Quote Originally Posted by Stylex Networks View Post
    We'll be providing back ups to anyone who has them, if you did not have a backup service then we apologize as we were not able to restore the dead pool.
    That really stinks. Hopefully we'll be able to get the latest backup.

  6. #81
    Quote Originally Posted by Stylex Networks View Post
    We'll be providing back ups to anyone who has them, if you did not have a backup service then we apologize as we were not able to restore the dead pool.
    In stylex Ticket
    (We are sorry however you have not purchased any backup storage . So we can't help you.)

  7. #82
    Join Date
    May 2011
    Posts
    32
    Quote Originally Posted by abdulrahman View Post
    In stylex Ticket
    (We are sorry however you have not purchased any backup storage . So we can't help you.)
    That really sucks man...you may want to contact MultaCom and see if they'd be willing to add the disks to their pool. No guarantee that it would work though.

  8. #83
    Join Date
    Oct 2005
    Location
    Summerville, SC
    Posts
    1,021
    Quote Originally Posted by Sohmc View Post
    That really sucks man...you may want to contact MultaCom and see if they'd be willing to add the disks to their pool. No guarantee that it would work though.
    That would be a huge breach of privacy, so I'm 99.99% willing to bet that MultaCom is not going to be willing to do this for you.

    Even if StyleX told them to, there are probably plenty of other clients on that disk that haven't agreed to their data being given to another provider

  9. #84
    Join Date
    May 2011
    Posts
    32
    I just got a message from StyleX Networks saying that my invoice is due. I presume that it will not be automatically withdrawn. Has anyone else gotten this notice?

  10. #85
    Join Date
    Dec 2010
    Location
    127.0.0.1
    Posts
    5,732
    Quote Originally Posted by Sohmc View Post
    I just got a message from StyleX Networks saying that my invoice is due. I presume that it will not be automatically withdrawn. Has anyone else gotten this notice?
    They don't cancel the invoices like they claim they do, I've had 3 invoices for cancelled services.

  11. #86
    Quote Originally Posted by Sohmc View Post
    I just got a message from StyleX Networks saying that my invoice is due. I presume that it will not be automatically withdrawn. Has anyone else gotten this notice?
    NO bro.
    There are no any notice

  12. #87
    I got this message too but it hasn't been withdrawn automatically like they used to.

    I just want my data restored. I hope they sort this out as soon as possible.

    Quote Originally Posted by Sohmc View Post
    I just got a message from StyleX Networks saying that my invoice is due. I presume that it will not be automatically withdrawn. Has anyone else gotten this notice?

  13. #88
    StyleXnetWorks Reply

    I do apologize, if you did not have a back service we aren't able to provide a back up. This is not a matter of adding disks, the pool where your machine was on is partially corrupted / lost.


    Multacom Reply

    Hi,

    If the issue was simply adding a drive or us providing Stylex with anything
    they need within reason to get the pool back online, the issue would not be
    preset.

    We do not have access to the data. We do not have access to the storage
    server. We do not actually have access to any of their data.
    Legally we are not allowed to access without permission.

    With above said, I should mention that the issue they are facing with dead
    pool is not related to their shutdown. It is a technical issue with
    Onapp/SAN/Storage pool, etc.

    To our knowledge (last update) their technical team was trying to fix the
    problem. I am not sure if they will be able to repair it or not.

    We are not being informed of the nature of the problem nor are we involved
    in the repair process.

    You can rest assured that if the issue was simply adding drives or providing
    Stylex more time or new hardware at no additional charge, MULTACOM
    management would not hesitate to provide the resources at no charge.
    We do not like to see end users being effected this way and would be helping
    Stylex as much as possible. They did not skip on payment, they made
    arrangement with management and have full service from us till the end of
    month. We would provide them with any hardware their systems required even
    if the system was not ours (3rd party hardware) as long as we had the parts
    (which is not the issue again).

    They simply have a failed pool which apparently they have contacted onapp
    and their tech are trying to resolve.

  14. #89
    Thank you @abdulrahman for keeping in the loop of what you found out.

    My dashboard currently says "Add new server". It's has been this was for the past two days but I'm having faith that it will be sorted out. I host four websites and with my email too. I would't know what to do if I don't get my data. At this moment, I will continue to wait patiently and believe in them.

  15. #90
    Quote Originally Posted by dixiii View Post
    Thank you @abdulrahman for keeping in the loop of what you found out.

    My dashboard currently says "Add new server". It's has been this was for the past two days but I'm having faith that it will be sorted out. I host four websites and with my email too. I would't know what to do if I don't get my data. At this moment, I will continue to wait patiently and believe in them.
    Hi dixiii
    I faced same issue with my dashboard.
    I'm sorry to tell you that there is no need to wait !
    Last edited by abdulrahman; 10-03-2014 at 04:33 PM.

  16. #91

    down

    Works fine for me here?

  17. #92
    Quote Originally Posted by H41822 View Post
    Works fine for me here?
    If VM works fine with you , Please transfer to another datacenter now !

  18. #93
    Stylexnetworks website is down. What's going on?

  19. #94
    Join Date
    Oct 2005
    Location
    Summerville, SC
    Posts
    1,021
    Quote Originally Posted by dixiii View Post
    Stylexnetworks website is down. What's going on?
    try reading the thread that you just replied to .

  20. #95
    I asked because they said they won't close until they fix the data issue.

  21. #96
    Quote Originally Posted by dixiii View Post
    I asked because they said they won't close until they fix the data issue.
    Please, read the responses in this thread again !

  22. #97
    Join Date
    Dec 2010
    Location
    127.0.0.1
    Posts
    5,732
    Quote Originally Posted by dixiii View Post
    I asked because they said they won't close until they fix the data issue.
    Maybe but their site down means they aren't taking new customers, or are closing down completely after they give you your backups. However I'm not sure why it's taking them so long to do this.

  23. #98
    Join Date
    Oct 2005
    Location
    Summerville, SC
    Posts
    1,021
    Quote Originally Posted by dixiii View Post
    I asked because they said they won't close until they fix the data issue.
    They said they would work as long as possible to fix the issue. They've already said that they couldn't fix the issue and that anyone that didn't have a backup plan with them was out of luck.

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