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Thread: StyleXNetworks Down early?!
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09-17-2014, 07:56 AM #76Junior Guru Wannabe
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It looks like your twitter feed is back, even though many of us noticed that it was deleted before. Thank you for bringing it back.
That's great that Multacom is allow you guys to do this. Is there a risk/increased cost to just providing the backups at this point? Or is this the kind of thing where it's "Well, we can fix it but it just takes time." kind of thing?
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09-17-2014, 09:12 PM #77New Member
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Now in Stylex cp
(You don't have any Virtual Machines yet, Add new server.)
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09-17-2014, 11:18 PM #78New Member
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09-18-2014, 12:20 AM #79WHT Addict
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We'll be providing back ups to anyone who has them, if you did not have a backup service then we apologize as we were not able to restore the dead pool.
Please NOTE: Open a support ticket with the following title "Backup needed", all other tickets that do not have this title will be ignored.
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09-18-2014, 09:18 AM #80Junior Guru Wannabe
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09-18-2014, 12:00 PM #81New Member
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09-18-2014, 01:12 PM #82Junior Guru Wannabe
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09-18-2014, 01:44 PM #83Web Hosting Master
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That would be a huge breach of privacy, so I'm 99.99% willing to bet that MultaCom is not going to be willing to do this for you.
Even if StyleX told them to, there are probably plenty of other clients on that disk that haven't agreed to their data being given to another provider
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09-30-2014, 02:33 PM #84Junior Guru Wannabe
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I just got a message from StyleX Networks saying that my invoice is due. I presume that it will not be automatically withdrawn. Has anyone else gotten this notice?
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09-30-2014, 03:37 PM #85Disabled
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10-01-2014, 01:12 AM #86New Member
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10-01-2014, 04:34 PM #87New Member
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10-02-2014, 01:39 AM #88New Member
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StyleXnetWorks Reply
I do apologize, if you did not have a back service we aren't able to provide a back up. This is not a matter of adding disks, the pool where your machine was on is partially corrupted / lost.
Multacom Reply
Hi,
If the issue was simply adding a drive or us providing Stylex with anything
they need within reason to get the pool back online, the issue would not be
preset.
We do not have access to the data. We do not have access to the storage
server. We do not actually have access to any of their data.
Legally we are not allowed to access without permission.
With above said, I should mention that the issue they are facing with dead
pool is not related to their shutdown. It is a technical issue with
Onapp/SAN/Storage pool, etc.
To our knowledge (last update) their technical team was trying to fix the
problem. I am not sure if they will be able to repair it or not.
We are not being informed of the nature of the problem nor are we involved
in the repair process.
You can rest assured that if the issue was simply adding drives or providing
Stylex more time or new hardware at no additional charge, MULTACOM
management would not hesitate to provide the resources at no charge.
We do not like to see end users being effected this way and would be helping
Stylex as much as possible. They did not skip on payment, they made
arrangement with management and have full service from us till the end of
month. We would provide them with any hardware their systems required even
if the system was not ours (3rd party hardware) as long as we had the parts
(which is not the issue again).
They simply have a failed pool which apparently they have contacted onapp
and their tech are trying to resolve.
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10-03-2014, 09:32 AM #89New Member
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Thank you @abdulrahman for keeping in the loop of what you found out.
My dashboard currently says "Add new server". It's has been this was for the past two days but I'm having faith that it will be sorted out. I host four websites and with my email too. I would't know what to do if I don't get my data. At this moment, I will continue to wait patiently and believe in them.
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10-03-2014, 04:28 PM #90New Member
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10-03-2014, 04:29 PM #91New Member
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down
Works fine for me here?
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10-03-2014, 04:33 PM #92New Member
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10-08-2014, 12:17 PM #93New Member
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Stylexnetworks website is down. What's going on?
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10-08-2014, 01:40 PM #94Web Hosting Master
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10-08-2014, 02:41 PM #95New Member
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I asked because they said they won't close until they fix the data issue.
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10-08-2014, 05:36 PM #96New Member
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10-09-2014, 06:15 AM #97Disabled
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10-10-2014, 06:00 AM #98Web Hosting Master
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