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  1. #1
    Join Date
    Oct 2005
    Location
    Austin, TX
    Posts
    261

    Looking for Remote Level II & Level III Support Technicians

    We are looking for new people to add to our team. This is a serious job offer available to anybody in *North America*. We are not looking for outsourced support or India Support.

    Currently seeking Level II & Level III Technicians with a high level of experience with cPanel/CentOS and the general issues that accompany websites on such a platform.

    This is a full time contractor position. 40 Hours a week, shift times are flexible.

    Looking for:
    * Great customer service skills
    * Good Attitude and Self-Motivated
    * Reliable High speed Internet connection
    * Good organizational skills
    * Honest and Strong Work Ethics
    * Ability to succeed in a fast-paced environment
    * Fluent in English (written and oral)
    * Ability to multi-task
    * Responsible person who can work remotely and independently with little direct supervision

    Responsibilities:
    * Handling any and all Support Tickets that come in during shift
    * Escalating Level III issues to a higher department
    * Answering Inbound Sales and Billing calls
    * Handling cPanel Account Transfers and Script Installations
    * Assist our Level III Techs with any stability and load related issues on servers
    * Respond to and investigate abuse issues (spam/phishing)

    Technical Requirements:
    * High level of experience with cPanel/WHM and providing support to the clients using it
    * High level of experience with all of cPanel's sub-systems, including Apache, BIND, MySQL, PHP, Exim, Courier
    * Experience with a broad set of web hosting topics and popular open source software (Wordpress, Drupal, phpBB, etc.)
    * Understanding of sales and able to handle tickets that involve both support and sales pitches

    Preferred Skills:
    * Experience in troubleshooting Scripts, Media Servers, misconfiguration issues
    * Experience with Ruby on Rails, CloudLinux, LiteSpeed is a +
    * Virtualization experience, specifically with deploying and managing Virtuozzo/OpenVZ

    Pay is dependent on experience level. This is not pay per ticket and is a full time position.

    Please send your resume to careers@pacifichost.com
    Last edited by wirefusemedia; 11-17-2010 at 06:45 PM.

  2. #2
    Resume sent.

    I look forward to hearing from you soon.

    Thanks,
    Gotoitguy

  3. #3
    Join Date
    Feb 2003
    Location
    Seattle, WA
    Posts
    541
    I sent in an email, just waiting for a response

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