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11-17-2010, 06:40 PM #1Web Hosting Guru
- Join Date
- Oct 2005
- Location
- Austin, TX
- Posts
- 261
Looking for Remote Level II & Level III Support Technicians
We are looking for new people to add to our team. This is a serious job offer available to anybody in *North America*. We are not looking for outsourced support or India Support.
Currently seeking Level II & Level III Technicians with a high level of experience with cPanel/CentOS and the general issues that accompany websites on such a platform.
This is a full time contractor position. 40 Hours a week, shift times are flexible.
Looking for:
* Great customer service skills
* Good Attitude and Self-Motivated
* Reliable High speed Internet connection
* Good organizational skills
* Honest and Strong Work Ethics
* Ability to succeed in a fast-paced environment
* Fluent in English (written and oral)
* Ability to multi-task
* Responsible person who can work remotely and independently with little direct supervision
Responsibilities:
* Handling any and all Support Tickets that come in during shift
* Escalating Level III issues to a higher department
* Answering Inbound Sales and Billing calls
* Handling cPanel Account Transfers and Script Installations
* Assist our Level III Techs with any stability and load related issues on servers
* Respond to and investigate abuse issues (spam/phishing)
Technical Requirements:
* High level of experience with cPanel/WHM and providing support to the clients using it
* High level of experience with all of cPanel's sub-systems, including Apache, BIND, MySQL, PHP, Exim, Courier
* Experience with a broad set of web hosting topics and popular open source software (Wordpress, Drupal, phpBB, etc.)
* Understanding of sales and able to handle tickets that involve both support and sales pitches
Preferred Skills:
* Experience in troubleshooting Scripts, Media Servers, misconfiguration issues
* Experience with Ruby on Rails, CloudLinux, LiteSpeed is a +
* Virtualization experience, specifically with deploying and managing Virtuozzo/OpenVZ
Pay is dependent on experience level. This is not pay per ticket and is a full time position.
Please send your resume to careers@pacifichost.comLast edited by wirefusemedia; 11-17-2010 at 06:45 PM.
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11-17-2010, 07:58 PM #2Disabled
- Join Date
- Nov 2010
- Posts
- 3
Resume sent.
I look forward to hearing from you soon.
Thanks,
Gotoitguy
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11-19-2010, 12:32 PM #3Web Hosting Evangelist
- Join Date
- Feb 2003
- Location
- Seattle, WA
- Posts
- 541
I sent in an email, just waiting for a response
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