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08-07-2013, 12:18 PM #1virtualizing the world
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PayPal subscriptions + WHMCS = Not acknowledging payments
Has anyone else noticed this? For the past few days, we have been having issues with PayPal subscription payments not posting back to us to acknowledge payments.
I have determined that all of these issues are subscriptions, and not single payments.ColoInSeattle - From 1U to cage space colocation in Seattle
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08-07-2013, 12:27 PM #2Web Hosting Master
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Hi,
Please begin your troubleshooting at http://docs.whmcs.com/Troubleshootin...s_Not_Recorded
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08-07-2013, 12:38 PM #3Web Hosting Master
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Make sure you have IPN and your callback URL is set correctly from your PayPal account.
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08-07-2013, 12:50 PM #4Web Hosting Master
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I;m having the same issue.
I can not figure out. Everything is all setup.
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08-07-2013, 01:38 PM #5Managed VPS Experts
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We have had this issue for months, ONLY on subscription payments.
We moved our help desk to a different URL. The subscriptions that were set already were set on our old call back URL so we had to set a re-direct.
Hope this helps.
- Daniel
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08-10-2013, 07:30 AM #6Wanna be a part?
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Even I am also facing the same issue.
A few hours ago, I got a notification from Paypal that:
Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:
http://xxx
http://xxx
If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.
Thank you for your prompt attention to this issue.
Thanks,
PayPal
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08-10-2013, 08:47 AM #7virtualizing the world
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ColoInSeattle - From 1U to cage space colocation in Seattle
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08-10-2013, 08:55 AM #8Web Hosting Master
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I just remembered, try resetting (disable then enable) the IPN on paypal side. This is what I do when I get this issue. I did mine last week and have not received any warning emails since.
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08-10-2013, 02:36 PM #9Web Hosting Master
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I have a few accounts that have this issue due to the clients name having non english characters in it, but I went in and changed IPN to the proper charset so hopefully that will resolve it.
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08-10-2013, 09:32 PM #10Wanna be a part?
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I checked IPN History and found that it was stopped since 2nd August, 2013. Did it also started happening with you on the same date?
Are you receiving Payments alerts on your email account that Paypal sends? I am even missing that as well.
I just remembered, try resetting (disable then enable) the IPN on paypal side. This is what I do when I get this issue. I did mine last week and have not received any warning emails since.≡ RVH Cloud - Every day hosting solutions since 2003≡
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08-11-2013, 08:38 AM #11Actively learning French
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Didn't PayPal update their IPN standard some time last month or so? Maybe that might be the issue
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08-12-2013, 08:58 AM #12virtualizing the world
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Has the disabling and re-enabling of the IPN helped? I havn't tried it yet but will today as this is still happening.
ColoInSeattle - From 1U to cage space colocation in Seattle
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08-13-2013, 03:43 AM #13Wanna be a part?
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Nope. It didn't help
I am still not getting IPN notifications.
Any other ideas?≡ RVH Cloud - Every day hosting solutions since 2003≡
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08-19-2013, 02:10 PM #14Wanna be a part?
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Anybody... any updates?
I checked WHMCS forums and some other people also reported the same - http://forum.whmcs.com/showthread.ph...roken-in-5-1-8
I have check Mod Sec Rules, firewall etc. etc. but still no luck≡ RVH Cloud - Every day hosting solutions since 2003≡
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08-19-2013, 02:12 PM #15virtualizing the world
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I believe we are still having issues.
ColoInSeattle - From 1U to cage space colocation in Seattle
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08-19-2013, 03:34 PM #16Web Hosting Master
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We've had this a bunch of times, infact all subscriptions created before a certain date stopped working.
After no resolution from either side we had those customers re-subscribe and there have been no reported issues since.
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08-20-2013, 06:57 AM #17virtualizing the world
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Well glad to know that despite multiple reports WHMCS seemingly refuses to take this seriously. Only solidifies my belief that this market truly needs some serious competition to knock WHMCS out.
ColoInSeattle - From 1U to cage space colocation in Seattle
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09-13-2013, 08:09 AM #18Wanna be a part?
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Update:
Changing site IP did the trick. Now it works fine.
Same server... everything same as earlier... just change my site IP and it worked fine.
Was Paypal blocking my Server IP?≡ RVH Cloud - Every day hosting solutions since 2003≡
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