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  1. #1

    Question Fatcow.com Hosting recurring charge

    Hello,

    I am new here and also purchased hosting for the first time. I choose fatcow.com because i got a offer where I have to Pay 1USD to get hosting for 1 Year.

    My problem:
    I used my credit card to buy this. Now i am worried that they will use my credit card information to activate any service or product and also will renew after 1 year. But I dont want this. Please help me solving this issue.
    This is the email i got from them:
    Thank you for your recent purchase at FatCow! Your order
    has been processed successfully:

    - Order total: 1.00
    - Date of purchase: 1/31/2012
    - FatCow username: ********

    Order details:

    Web Hosting Plan - 1 for 12 months

    Please note: Most products, including hosting, will renew at the
    end of each billing period, and payments will be automatically
    processed at that time. For these products, no action will be
    required on your part to initiate the renewal.

  2. #2
    Join Date
    Feb 2008
    Posts
    266
    First of all raise a ticket with FatCow asking them not to renew your account automatically.
    Second call up your Credit Card provider and check if any subscription/ECS mandate has been set up favouring FatCow. If it has been set up, ask them to cancel the same.
    Lastly sign up for transaction alerts on your credit card so that you can immediately raise a dispute, if any arises rather than wait for a month end bill.
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  3. #3

    Question Thanks for replying quick

    Quote Originally Posted by aircombat View Post
    First of all raise a ticket with FatCow asking them not to renew your account automatically.
    Second call up your Credit Card provider and check if any subscription/ECS mandate has been set up favouring FatCow. If it has been set up, ask them to cancel the same.
    Lastly sign up for transaction alerts on your credit card so that you can immediately raise a dispute, if any arises rather than wait for a month end bill.
    Thanks for your answer! In the mean time i was chatting to fatcow.com customer support. He said me that he manually deleted my details and i will not be charged. And I checked my account Here removed it and made my next payment as check instead of credit card. Is this all what I need? I mean should I believe them? can I be tension free now?

  4. #4
    Join Date
    May 2011
    Posts
    493
    $1 usd for 12months?

    i share your concern on being automatically charged, and or charged without prior warning or permission. But at $1 for 12months, i would be more concerned about the company still being there in 12months time.
    .

  5. #5
    Join Date
    Jun 2005
    Posts
    3,455
    Well you need to check their TOS on the promotion because I know 1and1 had a similar one for 2 years and you agreed to renew automatically by the end of the promotion. If you rejected the payment or the card was not valid anymore they would send you to a collection agency.

    So if you signed up for 1$ for 12 months, take into note that they gave you the service for free, because just to process the payment of 1$ they already probably had a charge of 3% plus 0.50 cents by their merchant account.

    This means they earned 50 cents tops with you. And for 12 months of hosting I would ratter say its on their promotions terms that you will need to renew with them.

    If not, I would be more worried that you actually gave your CC details to someone offering a 1$ host. Who knows where your card details are now, and if they are not selling your CC details. Because if they donīt agree to renew you after 12 months I donīt see how they could make any profit. 1$ charge is usually just to check if your card was valid.

    I donīt think its their case, because I think they are rather known, but im sure their 1$ promo must have some TOS linked to it, where you agree to renew the next year.

  6. #6
    Join Date
    Oct 2010
    Posts
    5,079
    As nibb says, taking your account off auto-renew and removing your card details is not the same thing as clearing you of any obligation to renew.

    Likely as not, you can give them a certain amount of notice before the renewal date, and then you get to cancel the renewal. But you should check their terms of service very carefully to find out how far in advance you must notify them, and what is the correct way to communicate your cancellation notice.
    Not as active on WHT as I used to be, but still drop in and receive email notifications from here.
    My personal blog site: https://www.oakleys.org.uk/blog

  7. #7
    Join Date
    May 2011
    Posts
    493
    i googled fatcow and found a quote that said "You must choose “transfer a domain” or “register a new domain”"

    did you have to transfer your domain name to them to get hosted? you might want that separate in case you have problems later.

    in regards to your contract / obligations, all i can find is that its $5.95 per month after the first year, but i couldnt find the TOS that you would have agreed to -> but this is something that should have been considered prior to joining not afterwards.
    .

  8. #8
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,920
    Now i am worried that they will use my credit card information to activate any service or product and also will renew after 1 year. But I dont want this. Please help me solving this issue.
    You can simply setup the account to not automatically renew:

    http://www.fatcow.com/knowledgebase/...To#Nugget_1812

    Then the account (and data) should be simply removed once it expires.

  9. #9
    Fatcow is one of the companies owned by one big conglomerate that owns about 20 or so hosting companies. They oversell heavily. I had clients that were using them that wanted the heck away from them because of very slow site response. If your site is just html it should be ok but if you're doing a CMS based site, you'll very likely have some very slow load times. I regularly got time outs when trying to work on their sites...

    But as for the billing, as long as you remove your credit details, you shouldn't have any worry.

  10. #10
    There's option to disable auto renewal in their control panel.

  11. #11
    Join Date
    Dec 2011
    Posts
    625
    Quote Originally Posted by Mad_matt View Post
    $1 usd for 12months?

    i share your concern on being automatically charged, and or charged without prior warning or permission. But at $1 for 12months, i would be more concerned about the company still being there in 12months time.
    You just have me laugh over by reading your comment, but it is true... will the company still exist after 12month... and how do they going to maintain and manage their staff by charging you $1 only...
    doubt
    ********.COM | Web Hosting Provider
    ₪ Specialised in Web Hosting, Dedicated Server, Domain Name since year 2001.
    ₪ Trusted by over 50,000+ clients worldwide.
    ₪ Malaysia, Singapore, United State

  12. #12
    Quote Originally Posted by DanJo View Post
    You just have me laugh over by reading your comment, but it is true... will the company still exist after 12month... and how do they going to maintain and manage their staff by charging you $1 only...
    doubt
    That's some kind of special, they are usually something like $4/month for unlimited everything. So they heavily overload their servers and you get very slow speeds.

  13. #13
    Join Date
    Feb 2006
    Location
    Kepler 62f
    Posts
    16,703
    Quote Originally Posted by blueraindesigns View Post
    Fatcow is one of the companies owned by one big conglomerate that owns about 20 or so hosting companies.
    Endurance International Group (EIG) owns 30+ brands.
    And they all suck.
    || Need a good host?
    || See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
    ||

  14. #14
    Quote Originally Posted by kpmedia View Post
    Endurance International Group (EIG) owns 30+ brands.
    And they all suck.
    Yeah, that's the one, I couldn't remember how many they owned. But they just about all seem to have the same style of website, very similar feel gives it away.

    Horribly slow if your site is anything bigger than a standard html page. If you run a wordpress site on them, it's like being on a 14.4 modem...

  15. #15

    Options Menu

    Usually there is a menu within the control panel that you can switch on and off if you do not want automatic renewal. I have not dealt with Fat cow, so I really wouldn't know exactly how to do it, but all the hosting sites that I have used usually has a menu.

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