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01-04-2006, 08:55 PM #1Junior Guru Wannabe
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Virtuoso Net Solutions - HORRIBLE COMPANY!!!
Virtuoso Net Solutions
After signing up for their reseller account I got my account details email, which included everything EXCEPT the WHM url and details, so no problem - I go to live chat with them and this is what happens:
Virtuoso Net Solutions: Hello welcome how may I help you?
James Kelley: I recieved my account info, but it didn't include the URL to my WHM?
Virtuoso Net Solutions: and your customer number?
James Kelley: 972
Virtuoso Net Solutions: "SITE LOGIN VIA IP: ADMIN"
Virtuoso Net Solutions: "SITE ADMINISTRATOR http:// ADMIN (WHM)"
Virtuoso Net Solutions: The lines are there
Virtuoso Net Solutions: Under "Account Details:"
James Kelley: No, that is for CPANEL
Virtuoso Net Solutions: No, that is for WHM
Virtuoso Net Solutions: "ADMIN"
Virtuoso Net Solutions: "WHM"
James Kelley: There is nothing about WHM in the emails you sent me.
James Kelley: Control Panel LogiN:
You must login using IP ADDRESS before your DNS fully propagates
LOGIN VIA IP https://147.202.68.253:2083
ADMINISTRATOR URL http://dealmonster.us/cpanel
Virtuoso Net Solutions: Yes it is ther because it is a standard outgoing template and I am staring at it right now
Virtuoso Net Solutions: SITE LOGIN VIA IP: ADMIN https://147.202.68.253:2087
James Kelley: Are you calling me a LIAR?
Virtuoso Net Solutions: SITE ADMINISTRATOR http:// ADMIN (WHM) http://dealmonster.us/whm
Virtuoso Net Solutions: I think your tone is not necessary and naive.
Virtuoso Net Solutions: I told you it is a standard template and it is there
Virtuoso Net Solutions: So I'm telling you to look a little more careful
James Kelley: Im staring at the email RIGHT NOW
Virtuoso Net Solutions: So am I
Virtuoso Net Solutions: Your copy.
James Kelley: Account Details:
DOMAIN dealmonster.us
SITE URL http://www.dealmonster.us
IP ADDRESS 147.202.68.253
Control Panel LogiN:
James Kelley: thats all it say
James Kelley: under account details
Virtuoso Net Solutions: Perhaps your calling me a liar then?
James Kelley: I sure am.
Virtuoso Net Solutions: Good I'm glad.
Virtuoso Net Solutions: Go find another hosting provider
Mysteriously ... 10 minutes after this chat conversation I can no longer load their web sites home page. I sent an email explaining what had happened and that I needed to know if I should cancel my account, this is their reply:
You were rude to the sales rep by calling him a liar. Good luck with the next person who
becomes a victim of your low class attitude.
Truly Yours,
Virtuoso SalesLast edited by Yo-Yo; 01-04-2006 at 09:01 PM.
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01-04-2006, 09:00 PM #2Web Hosting Master
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- Jul 2004
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Jesus, what a rude host. You would think he would of just said, sorry to hear you didn't get that information. I'll send you a follow up email with that information about your account. I mean jeez...don't worry about them, they don't deserve to have you as a client.
Carolina-Host - The final stop for ALL your web site needs!
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01-04-2006, 09:01 PM #3Web Hosting Master
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Doesn't look too professional.
AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
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01-04-2006, 09:03 PM #4Web Hosting Master
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Originally Posted by ayksolutionsCarolina-Host - The final stop for ALL your web site needs!
US & EU Datacenters | 100% Money back Guarantee | 99.9% Uptime | Weekly Site Backups
cPanel w/ Softaculous | Webalizer/Awstats | Site.Pro Website Builder | Lite Speed
Poarch & Associates - Accounting, Tax Preparation, & Payroll Services since 1985
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01-04-2006, 09:04 PM #5Retired Moderator
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requesting a refund, doubtful I ever get it from these scumbags.
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01-04-2006, 09:04 PM #6Web Hosting Master
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That seems like a really unprofessional host.
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01-04-2006, 09:04 PM #7Junior Guru Wannabe
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Originally Posted by ipotweb
If anyone here is offering Reseller hosting for $10 range monthly based - please send me a message because I need to replace them.
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01-04-2006, 09:06 PM #8Junior Guru Wannabe
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Originally Posted by ipotweb
It won't let me put the URL in here.. keeps replacing it with asterix's
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01-04-2006, 09:07 PM #9Web Hosting Master
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How much space and bandwidth are you requiring for your new website? You could use the host quote feature and look in the Shared/Reseller Hosting Offer forum. Good luck, hope the next host is more professional for you. Interesting...there domain is blocked from here. Not a good sign. Usually means they advertised there services and broke forum rules.
Carolina-Host - The final stop for ALL your web site needs!
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01-04-2006, 09:11 PM #10Retired Moderator
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Considering they are banned from here, usually not a good thing (means they probably been spamming and such here in the past).
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01-05-2006, 05:41 AM #11Junior Guru
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- Mar 2004
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Originally Posted by Yo-Yo
http://www.webhostingtalk.com/forumdisplay.php?f=4
Might do a little search on the forum here.
Good luck
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01-05-2006, 10:30 AM #12Retired Moderator
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Did it ever occur to the host, that maybe their script is not working properly and sending the wrong template to the client. They are not liars, they are idiots. Why would anybody ever treat a customer like that unless either there scammers who just want your money, or have enough customers and don't give a crap.
At any rate, at least you found out early what type of company they are. Now you can move on and find a professional host who really wants your business.Need a new Web Host?
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01-06-2006, 03:17 PM #13rogue element
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As soon as I saw the thread title, I knew what the story would be. I was not disappointed:
http://www.webhostingtalk.com/showth...hreadid=401879
This company has established its reputation, as one of abusing its customers, which is indeed strange -- but true!Last edited by Odd Fact; 01-06-2006 at 03:58 PM.
Eric J. Bowman, principal
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01-06-2006, 03:30 PM #14Newbie
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Why do that to the customer. In the world of tech support I have learned that you have to deal with customers with kid gloves. Maybe offer to re-send the e-mail or whatever. Never do anything like this.
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01-06-2006, 03:35 PM #15Web Hosting Master
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Sorry to hear about this experience.... it sounds quite poor. Better luck with a new host.
GenerousWebHosting.com Home of Generous George the Red Monster.
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01-06-2006, 03:35 PM #16Web Hosting Master
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Originally Posted by mitch322
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06-06-2006, 01:51 AM #17New Member
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Unfortunately, I too, had an encouter with Chad from VNS.
I was spoken to, like a child while fixing an email issue. After saying "no need to get rude" he abruptly suspended my account then firewalled me from the entire site.
I have researched Chad a bit and have found numerous customers having the same disgusting technical support given to them as i had recieved.
There's a complete transcript and other various links on my site - woodsy.org/news.php?item.3.1
Hopefully it will 'educate the buyer' a little more and stop any potential customers from making a mistake as I had done.
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09-10-2006, 09:30 PM #18Junior Guru Wannabe
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Originally Posted by Woodsy
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09-11-2006, 01:32 AM #19Junior Guru Wannabe
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Originally Posted by BigBison
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09-20-2006, 12:56 AM #20New Member
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Originally Posted by webhotell
The general public has every right to be informed of Chad Abezeid, and i certainly like to inform them. I have never been treated by anyone with such disrespect, let alone someone using priveleged information (my CC number) with a new host to try and scare me and retrieve my new hosting details. It's actually a criminal act, and as such, the bank's credit fraud department has been alerted, along with his ISP for several abusive acts of the service.
I'll do anything within my power to see this degenerate is exposed.
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09-20-2006, 08:20 AM #21Junior Guru Wannabe
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Well, it sure seems like a lot of people have had really scary experiences with this company. I thought it was a campaign from competitors signing up forum accounts to slag him, but seems this is genuine horror stories.
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09-20-2006, 08:42 AM #22Web Hosting Master
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Originally Posted by HostRefugee-Vince
Note, how NOT to do business.Olly | INX-Gaming
Call of Duty 4 hosting
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09-20-2006, 08:46 AM #23ex. *** *****
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This is what they are virtuoso of, threads about them are well documented.
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09-20-2006, 08:54 AM #24Originally Posted by webhotell
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09-20-2006, 09:23 AM #25Junior Guru Wannabe
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I was going through a email account that I dont use anymore.