I'll start this off by saying this is a negative review. It's rather lengthy as our experience has been very poor.

Time with ASO/Cirtex: 3 months

Product:

Xeon E3 1260v2
16GB of memory
4x 2TB HDD in RAID10
100Mbps uplink
/28 subnet
Monthly cost: $375

Sales experience:
My initial experience with their sales staff was decent. They were initially quick to respond and very courteous, however they seemed to lack knowledge in the product they were selling (specifically, dedicated servers). After roping in a sysadmin or two we were able to compromise on a plan/price that worked for us (namely the one above). The server built is not available on their website and is custom to our business. We specifically requested the RAID10 for hot swappable purposes (as we run a radio show that is 24/7) and we needed some extra storage for music that would play when a DJ wasn't streaming.

Setup:
It took about a week to set up and install our base image. We chose Centos with a WHM license. The support staff responded quickly to a setup inquiry, but could only acknowledge our ticket being created. They had to escalate to get us any sort of info (mainly regarding the set up time of our server, as we were given a timeframe of 3 business days). Their sysadmin team (which I think is their tier2) is very slow to respond to tickets. After the setup of our server I was having issues with MySQL. I discovered that this was due to some faulty memory modules. It took a few days to get them to acknowledge the fault and replace them and they deemed it necessary to reimage our server, which means I had to start my configurations over again. They said this was due to a faulty image being installed. They never told me when they were done so I had to contact them again to make sure.

Normal operation:
It didn't take long for hard drives to start failing. We lost our first hard drive less than 2 weeks of purchase. Apparently they have some hardware level monitoring on the server that alerted them to the failure. They emailed me and asked if they could swap it. I approved of a hot swap immediately but it still took a couple days to complete. We lost another hard drive shortly after the first being swapped, and another shortly after that. The third situation was completely different. Rather than letting us know we lost a hard drive and requesting maintenance, they shut our server down during a live show to swap the disk without telling us. I'm aware of the implications of swapping a disk live but this is what we bought 4 disks for and I expressed that to them during the first swap..

I contacted support after noticing the server went offline (almost immediately of course, because we were broadcasting). It took 2 hours for them to contact the data center to investigate the issue, despite my request for remote hands to look. After being down for 3 hours I was contacted by one of their sysadmins. He explained that we were supposed to have been notified of the maintenance but that never happened, but for some reason they shut the server off anyways and when they tried to bring it back up the raid card failed. I find it disturbing that no verification was done after shutting off a server and swapping hardware. I digress. I spent the next 2 hours with that sysadmin restoring access to our server and getting our databases restored, as they had become corrupt. I expressed my dissatisfaction with their services and spoke with a manager the next day, whom gave the impression that he couldn't care less about our server. The sysadmin offered to put us on new hardware, to which I agreed. I was later informed that day that it wasn't possible as our server was a custom solution, "So sorry!".

The sysadmin chalked the hard drive failures up to a faulty raid card (which makes sense), but less then a week later, you guessed it, another disk was showing pre-fail warnings. During our week long discussion on how we were going to proceed with the replacement and what we would do going forward, the ticket was escalated to their Director of Technology. He assured us that there would be no more issues, and asked that we give these hard drives "one more chance". So we agreed, and scheduled the swap. Their DC Monkey diligently replaced our disk at the scheduled time, and our server went down, yet again. I made several chats to support, as my email was down, and was told they were investigating the issue. I asked for it to be escalated to a higher priority, and insisted that they ask their DC technician to investigate as there was a scheduled hard drive swap. I was told that there was no such thing as a "higher priority" and that it would "be looked at in the order they made the ticket". I requested to speak with their Director, who was awoken from his slumber (it was around 10pm EST when the server went down). He informed me that the sysadmin who was supposed to be on to take the disk out of the array and monitor the swap never showed up, so they hot swapped a SATA disk (this is a huge no-no) and our entire raid basically exploded.

At this point, I requested that we be provided with the new hardware that we were originally offered. He agreed and they set up a new server for us at no additional cost. Specs:

Dual Xeon E5-2620 @ 2.0GHz
32GB of Memory
2x 256gb SSD in RAID1
2x 3TB HDD in RAID1
100Mbps uplink
/28 subnet

We spent the next 6 hours piecing together the server and restoring backups. Great success! I must note that the power-on hours of the harddrives that failed were all in the thousands. Some were over a year old, we were being given re-used harddrives and being told they were new (I have email proof of this). In retrospect I should have removed the disk from the array myself, but when you have a sysadmin and DC tech scheduled to do specifically that.. you figure they'd at least do their job.

Fortunately we have not had anymore bad hard drives. Although the shenanigans don't stop there!

I opened a ticket a week ago to inquire about increasing our port speed, as we are noticing that during peak times we nearly cap our uplink. We've taken steps to cache static objects and optimize our sites, but we have a large audience and that isn't necessarily enough. After 5 days of our ticket being transferred to a sysadmin, sales, then to dedicated sales, then for some reason back to regular sales, we started getting somewhere. Very slowly. Now, any provider I know only provides 10/100/1000, so I initially asked for a 1Gbps port, but could easily compromise and ask for 200Mbps if it was available(and I did). I don't need 1Gbps. We were informed that because we do not use our currently allotted 3.2TB of egress they are hesitant to provide us with a bigger uplink. I explained to them that a monthly allotment has little to do with the amount of traffic I need to push through a pipe in a given second. Again, these were traffic SPIKES due to an article being spread online (usually once/twice a week) and are NOT by any means consistent. We were very rudely offered a 200Mbps port for the low low price of $1140/mo! Quite the steal if you ask me.

I have not heard back from them yet regarding an upgrade to our port speed. I'm in the process of reviewing other hosting companies to find someone who values our business and not our wallet. We're very easy to please and the only time I've opened tickets is to get hardware replaced, or if I had a question about something they might provide (bandwidth graphs). Aside from that, I manage the server myself.

tl;dr:

I wish I had known they were bought our by EIC a few months ago. I would not have purchased a server through them. I do NOT recommend them as a provider unless you like scheduling hard drive replacements every week and talking to tech support via chat who's only ability is to open a ticket for you.

I hope I didn't ramble too much and that some people find this review helpful, perhaps it will save some poor soul from making a painful choice.