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08-25-2007, 08:52 AM #26Web Hosting Master
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08-25-2007, 07:52 PM #27Newbie
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08-25-2007, 08:18 PM #28Web Hosting Master
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We're always discussing other options for the future but nothing at this time. At the moment, we prefer to focus on a specific server environment rather than trying to be a jack of all trades with all operating systems and panels. Linux/cpanel is one of the most popular environments for the hosting industry which is why we choose to stick with it exclusively. We're able to work more efficiently knowing that every server has the same infrastructure, and therefore are able to deliver the highest quality of service at the lowest possible price.
Thanks,
EthanPlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.0
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08-26-2007, 12:17 AM #29Web Hosting Master
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I'd go with PSM if I were you. They show updates in their news section, all you have to do is ask them to update. Or you can give seeksadmin a shot and for 54.95/mo they're pro-active. Cheaper option compared to touchsupport.
I've got another server coming trough with LT and I will be tossing up between touch support and PSM. Both have many reviews.
But there's probably more bad reviews about seeksadmin than psm. If you're willing to run the risk.
EDIT: there's also http://www.linuxnetworkcare.com/serv...management.php with pro-active updates etc. They support plesk and fedora OS.
Only problem is for basic plan 4 tickets included, have to buy more. With advanced, $90 setup, $105/mo, 6 hours of support included. May be a bit too pricey.
Also there's RFX Networks for security - http://rfxnetworks.com/ haven't really looked at their website, will leave that to you.Last edited by Swizi; 08-26-2007 at 12:31 AM.
Recommended: Stablehost, Hivelocity, Fused0
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08-26-2007, 12:48 AM #30Web Hosting Master
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Found this too - http://angelnetworkz.net/services.htm
I feel a wiki post coming on.Recommended: Stablehost, Hivelocity, Fused0
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08-26-2007, 08:47 PM #31Web Hosting Master
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Check out Acunett http://www.acunettmanagement.com/management.php Have used them for 6+ months with no problems. Most tickets are done within 1-2 hours.
+ NOW WE'RE MAKING RECORDS, NOW WE'RE MAKING TAPES0
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08-26-2007, 08:58 PM #32Chief Penguin Chaser
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I think frimon was more of referring to the cost of PSM and the level of service received from it..
Acunett is absolutely great but is indeed more costly.. They are however, PRO-ACTIVE and fix/update when new stable releases are out.. where as PSM isn't they just update when asked to update.0
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08-26-2007, 11:24 PM #33Web Hosting Master
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Can anyone suggest a good server management/monitoring company who can perform security hardening and monitoring for the plesk control panel?
So basically what we're doing to help is listing server management companies who do support it.Recommended: Stablehost, Hivelocity, Fused0
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08-30-2007, 05:09 AM #34Junior Guru Wannabe
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I'm becoming dissatisfied with my current server management company (serverwizards) - several issues open over a number of months without resolution, and latest issues over the past couple of day's (where they have actually asked me what I think they should do to resolve an outstanding issue!) are making me think it's time to jump ship to a more professional/technically knowledgeable outfit...
I don't mind paying for a decent service. I have been with PSM and touochsupport over the years and had okay experiences with PSM and wasn't so impressed with touchsupport... so where to now?
Thanks in advance,
Terry0
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08-30-2007, 06:13 AM #35Newbie
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I'd try service gateway to allocate the bandwidth you need.
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08-30-2007, 09:42 AM #36Web Hosting Master
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Where to now? Nobody can tell you where to go, we can only direct you in a path. I would suggest contacting PSM and telling them to issues you had with them (which makes you say they are okay and get it worked out) -- Im a PSM customer and Im more than happy with them. If you feel they are not satisifying you as much then tell them. A company can't improve without input.
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09-11-2007, 05:55 PM #37Junior Guru Wannabe
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Well,
Signed up with PSM... can't say I'm impressed so far...seems they don't support any third party server additions outwith what cpanel 'recommends'...
We run mailscanner, Squirrelmail with nutsmail addon and roundcube in place of horde on our server... I asked for help with a squirrelmail issue and got the following response:
"Since those are all nonstandard programs (ie, not distributed by cpanel) a lot of times when cpanel updates it causes these conflicts. For us to fix this, we'll have to set it back to the way cpanel recommends (ie, no mailscanner, no roundcube, no nutsmail, etc., just regular exim with horde/squirrelmail)..."
"If cpanel is installed, but cpanel's standard software is removed/modified, then that part that is removed/modified is no longer considered part of a "cpanel" server..."
Seems pretty drastic... no attempt whatsoever to look at the problem itself.0
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09-11-2007, 06:58 PM #38Web Hosting Master
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It seems like you are just reiterating what our web site "already" says. As clearly stated on the very front page of our web site, as well as our FAQ page, we only support servers running cpanel. There is no place where it says we will support non-standard cpanel customizations or non-standard cpanel programs. Our web site even says we do not support non-standard cpanel customizations or non-standard cpanel programs.
As our tech explained in the ticket, if you modify a part of the server to non-standard cpanel specs, then that part is no longer considered part of cpanel. You said we made no attempt to fix it which is a complete lie, because you even pasted here that we offered to reinstall the standard cpanel modules to fix this. We do not offer nor claim to support any non-standard cpanel modules. If you 'assumed' that we would, that is not our fault.
We have people come to us all the time saying they have cpanel installed, but changed apache to lighttpd, changed exim to qmail, changed webmail to roundcube, etc., and they ask if we support it, and the answer is "no". If you have cpanel installed but you remove or change all of it's standard components, then it's no longer really a cpanel server. We only support cpanel, and therefore only support the standard cpanel software (ie, apache, php, mysql, exim, pop, ftp, etc.). In fact, for the maximum stability, cpanel even recommends sticking with all it's standard software only. The vast majority of cpanel servers all have standard software. Unless someone specifically manually changes the core software, then any cpanel server would have all standard software. We currently support over 2,200+ servers monthly all with standard cpanel specs.
If you buy a Ford car, but replace all the parts with Cadillac parts, can you take it back to the Ford dealer for service by Ford? No (unless they also service non-Ford cars too). But the point is that when a company provides service for in a specific area, such as we do with cpanel+linux, if you change core components to non-standard specs, naturally those custom parts will not be supported.
Why would we say we only support cpanel servers, then go on to support all non-cpanel customizations and non-cpanel software? That would not make any sense.
Furthermore, upon account activation, our welcome email clearly says to first open a ticket to the feedback department with any customizations you have. Unfortunately, you never followed this part of the instructions either. If you did, we would've explained all this to begin with and you could've decided whether or not you wanted to continue with our service.
Also, you have used our service about 2 years ago also. Our web site had the same details back then too, so it's not like this is even the first time you ever used our service.
Lastly, I am perplexed as to why you felt the need to post a public complaint without even discussing it with a supervisor in the feedback department first? What was your benefit to this action? How was this going to help you?
I am sorry to sound blunt, but if you would've read our web site, or followed the instructions in our activation email, or at least contacted a supervisor first to discuss this, you would've known that we only support cpanel servers and that means standard cpanel components as well, and your misunderstanding could've been avoided, and this frivolous complaint would've been avoided too.
Apparently since you are not satisfied and you need support for non-cpanel modules, then our service does not meet your needs. I'll go ahead and have your payment refunded and I recommend finding a provider that will support non-standard cpanel specs.Last edited by ServerManagement; 09-11-2007 at 07:08 PM.
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.0
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09-12-2007, 10:49 AM #39Web Hosting Master
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I'm on PSM side here.
LOL so your going to make a public post about that? I don't think it's drastic at all because thats like saying you are getting a cpanel server and then asking them to install a shoutcast program on it and when they deny you, you turn around and say your not happy with them when infact they give you more than one notice, welcome email, faq. You should have done more reading otherwise you wouldn't have fallen into this step. If anything you were the silly one who didn't bother to read. Don't feel too alone though, people like that every day on here. They will be with a hosting company and complain because their site got suspended and then they dont even know why but in the TOS it says "No Adult Sites Allowed" lol
Originally Posted by PlatinumServerManagement0
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09-13-2007, 03:28 AM #40Junior Guru Wannabe
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Who said anything about shoutcast... the problem was a squirrelmail issue?...
I did no post this for my benefit but for the benefit of others looking for server management... after all this is supposed to be what this forum is about. Folks with a common business interest helping each other out and sharing experiences and knowledge. As this thread is discussing recommendations and pros/cons of the various server management companies I feel my previous post is certainly of interest to anyone looking for server support...
On your website you state that you are happy to install 3rd party software (such as mailscanner) and offer help for complex technical problems... well I had a problem with squirrelmail and was offered to have my server stripped down to the basics that PSM feel they can support... and I declined. My customers benefit from the few additional cpanel addons we support, such as rvskins, mailscanner (which you actually state that you support on your site by the way) and roundcube, these addons allow us to offer a little bit more than the competition and are an integral part of our business...
I feel that asking me to remove these addons to troubleshoot a problem with squirrelmail was a little excessive...
I looked thoroughly through the information I was sent by PSM and nowhere could I see any mention of them not supporting third party cpanel addons... I find it hard to believe I am the only webhost who wants to offer these small additions for the benefit of my customers...
In addition, you state on your site:
"Yes, we will be more than glad to install any 3rd party software made for or used by CPanel"
The few basic additions we use to the 'standard' cPanel suite surely fall under this category? But then again you don't state that you are able to troubleshoot specific problems with these addons - so fair enough, I just wasn't aware that this was the case.
Thankfully, despite my recent issues with my current support company, they have never asked to remove all my 3rd party cPanel addons to troubleshoot a specific problem... so it seems - at least when compared to PSM they are able to offer me a more comprehensive service and one which better fits with my business model of offering my customers the best possible hosting experience.
So to sum up... I will stick with Serverwizards... I harbour no hard feelings towards PSM and am sure they are great at what they DO support... but sometimes the grass just isn't greener on the other side.
Rgds
Terry
P.S. Thank you for the offer of the refund, hope to receive it soon.0
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09-13-2007, 03:37 AM #41Chief Penguin Chaser
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09-13-2007, 04:21 AM #42Web Hosting Master
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09-13-2007, 05:41 AM #43Web Hosting Master
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Thanks for your reply Shed49. We all agree that WHT is a place to share feedback on companies, and especially this thread is a place to shared feedback on server management companies. But my objective was that you were complaining about something that we don't even offer. The feedback on a company should be about the services they "do" offer and how well they provide that service, not about what they don't even offer. That's like saying burger stands are bad because they don't sell pizza!
As indicated on our site, the 3rd party software that we will install is limited to what is made for cpanel, and there is quite a lot of 3rd party software that we will install. It's not like we have a very small list of 3rd party software we're willing to install. Some examples of 3rd party software that we will install is Fantastico, RVSkin, CpanelPro, CpanelXp, ClamAV, Mailscanner, URCHIN, ZendOptimizer, Ioncube, GD, Curl, Freetype, Eaccelerator, Ruby on Rails, ImageMagick, Perl modules, etc....
It would be impossible to list every 3rd party program that we will or won't install, and of course just about anything can be construed as "for cpanel" if you want to stretch it. I mean, you can even say Shoutcast is for cpanel because it works with it. So we summarize it by saying we will install 3rd party software made "for cpanel". Our definition of "for cpanel" is software that cpanel themself say is stable with it and distribute integrations for it, or any software that we feel at our descretion is a common or stable integration with cpanel. This is all explained in detail with examples on our main page, also on our FAQ page, and additionally in our TOS page.
Customized versions of mailscanner or custom squirrelmail design themes are not distributed by cpanel, therefore we do not support them. As explained by our tech, we would be MORE than glad to put the default squirrelmail that cpanel offers back in. We would've also been MORE than glad to reinstall a standard installation of mailscanner too. But we couldn't even get to that point yet because you never gave us a chance. The moment we said customized non-cpanel modules are not supported, you came here to complain without even discussing any options with us first.
I'm glad to here your other server management provider is assisting you with your custom non-cpanel modules. But back to my original point, that is only because your other server management provider offers support for non-cpanel servers, so I would obviously expect them to support non-cpanel software. Since we do not support non-cpanel servers, it should not be expected for us to install or support non-cpanel software.
Thanks again to everyone else for their compliments!Last edited by ServerManagement; 09-13-2007 at 05:50 AM.
PlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.0
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09-13-2007, 10:47 AM #44Web Hosting Master
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Originally Posted by Shed49
Originally Posted by Frimon86Last edited by Frimon86; 09-13-2007 at 10:52 AM.
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09-15-2007, 05:43 AM #45Eternal Member
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Well, for what it's worth...CPShout does exist
http://www.cpshout.com/0
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09-15-2007, 12:05 PM #46Disabled
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try the company www.thinksupport.net they do well in this area for plesk and all control panels.
But please do chat with that sales guys before proceeding for any buying and ask them about what they will do in the server for the particular amount, they have lot of packages to confuse .
They did a good job in all our servers0
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10-08-2007, 08:16 PM #47Personalized Service!
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██ UBERHOST
██ NEXT GENERATION HOSTING
Managed dedicated & shared hosting0
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10-17-2007, 07:29 PM #48Junior Guru
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This is a good thread, it helped me out. Thanks guy.
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