Results 1 to 19 of 19
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05-19-2011, 04:37 AM #1Junior Guru
- Join Date
- Jan 2010
- Location
- so cal
- Posts
- 234
6 month review - continuum data centers
I have been with continuum since November 1st 2010, though that would make it a 7 month review, but 6 is just such a nice number.
The first few months at continuum were flawless, didn't notice any downtime or sluggishness. Around Feb I believe, some customers experience horrible latency issues, and the network was just horrible. Though talking to Tom they credited my account for their slow performance. Even though it wasn't under their SLA, they still felt obligated to credit my account which I thought was kind of them. I was actually going to leave their data center, but decided to stay because the first few months were rock solid.
As for their support, it's the best I have ever seen. On average my support tickets are answered within 10 minutes, and their response has always been helpful. I have submitted tickets at 3am in the morning and have always gotten a speedy and helpful reply.
Network: 8
Support: 10
Price: 10
Overall: 9
btw, I haven't experience any downtime since their last incident. So far so good.
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11-21-2012, 05:32 AM #2Not so experienced
- Join Date
- Jul 2008
- Location
- New Zealand
- Posts
- 1,225
Thanks for your review. Would you have an update on your last 6 months with Continuum?
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11-21-2012, 09:57 AM #3Aspiring Evangelist
- Join Date
- Jun 2009
- Posts
- 446
I have been with continuum for over 2 years now. For the last 6 months I have had 0 downtime no lag no issues.
Network: 10
Support: 10
Price: 15
Overall: 10
And yes I know I have a 15 for the pricing it is not a typo there prices are really that great.
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11-21-2012, 01:41 PM #4Colocation Guru
- Join Date
- Mar 2009
- Posts
- 1,161
+1 for Continuum being amazing.
█ Charles @ Nexeon Technologies - Have a question? PM or email me directly! - c[@]nexeon.com
█ InstantDedis.com - Instantly delivered dedicated servers located in Chicago, New York, and more
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11-21-2012, 06:33 PM #5Web Hosting Master
- Join Date
- Sep 2008
- Location
- Seattle, WA
- Posts
- 1,323
We have used them for our Chicago location for the past 3 months, has been a pleasant experience.
█ Brian Kearney, Stealthy Hosting/Server Stadium Seattle, WA [AS23033] Skype: StealthyHosting
█ Custom Dedicated Servers
█ Low Cost Instant Dedicated Servers
█ Email: Sales@StealthyHosting.com
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11-21-2012, 06:54 PM #6Junior Guru
- Join Date
- Jul 2011
- Location
- New York
- Posts
- 183
I am going to have to agree, Continuum has been amazing!
██ HostVenom LLC | Premium Services | Chicago, IL
██ Colocation | Dedicated Servers | KVM VPS | Custom Configurations
██ Brandon M. | brandon @ hostvenom . com
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11-21-2012, 07:21 PM #7Not so experienced
- Join Date
- Jul 2008
- Location
- New Zealand
- Posts
- 1,225
Thanks for all the reviews. We were looking to move in, so I guess I'll get started on that !
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11-21-2012, 07:26 PM #8Junior Guru
- Join Date
- Jul 2011
- Location
- New York
- Posts
- 183
██ HostVenom LLC | Premium Services | Chicago, IL
██ Colocation | Dedicated Servers | KVM VPS | Custom Configurations
██ Brandon M. | brandon @ hostvenom . com
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11-21-2012, 07:29 PM #9Not so experienced
- Join Date
- Jul 2008
- Location
- New Zealand
- Posts
- 1,225
Just one last question, what has been your experience with reply times for remote hands?
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11-21-2012, 07:32 PM #10Junior Guru
- Join Date
- Jul 2011
- Location
- New York
- Posts
- 183
██ HostVenom LLC | Premium Services | Chicago, IL
██ Colocation | Dedicated Servers | KVM VPS | Custom Configurations
██ Brandon M. | brandon @ hostvenom . com
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11-21-2012, 10:57 PM #11Aspiring Evangelist
- Join Date
- Jun 2009
- Posts
- 446
About 5 mins is the average they take to answer tickets.
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11-21-2012, 11:09 PM #12Junior Guru
- Join Date
- Dec 2009
- Posts
- 206
We use them for rack-based colocation, A+!!! We've had a few small issues, with the largest being an outage caused by a switch-neighbour's spanning-tree config... but overall- they respond quickly, and more important than just fixing issues- they prevent issues from occurring again. Any further expansion in Chicago will go to Continuum.
For support, I've mostly worked with Mike and Bill- incredibly quick and knowledgable guys!VIPNode - a TeamRSS, LLC Company
Reinventing Hosting - www.VIPNode.net
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11-21-2012, 11:43 PM #13Jason Canady • Unlimited Net, LLC
812.669.0551 • sales [at] unlimitednet.us
Midwest Hosting Solutions • AS11990
Dedicated Server Hosting
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11-21-2012, 11:58 PM #14Web Hosting Evangelist
- Join Date
- Nov 2001
- Posts
- 489
Thanks to everyone for your wonderful reviews, feedback and continued support! I'll make sure they are passed along to to the rest of the Continuum team.
-Tom
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11-22-2012, 12:48 AM #15Junior Guru
- Join Date
- Dec 2009
- Posts
- 206
As a note... I had to request remote hands for a hardware reconfiguration (hard drive swap). Submitted this as a non-emergency, low priority issue.
Submitted the requests, completed within 9m of my initial contact. Had one system not recognize the new drive (had this happen before, they're pretty tricky to get mated properly) so I replied with the issue- 100% resolved less than 4 minutes later.
Under 13 mins total, working with temperamental hardware- from start to finish. This is yet another reason why Continuum is awesome.VIPNode - a TeamRSS, LLC Company
Reinventing Hosting - www.VIPNode.net
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11-22-2012, 01:26 AM #16Jason Canady • Unlimited Net, LLC
812.669.0551 • sales [at] unlimitednet.us
Midwest Hosting Solutions • AS11990
Dedicated Server Hosting
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11-22-2012, 02:26 AM #17Web Hosting Master
- Join Date
- Sep 2008
- Location
- Seattle, WA
- Posts
- 1,323
█ Brian Kearney, Stealthy Hosting/Server Stadium Seattle, WA [AS23033] Skype: StealthyHosting
█ Custom Dedicated Servers
█ Low Cost Instant Dedicated Servers
█ Email: Sales@StealthyHosting.com
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11-22-2012, 06:04 PM #18Newbie
- Join Date
- Sep 2011
- Location
- Naperville, Illinois
- Posts
- 6
Hey Everyone!
Just wanted to pop in to this thread and say thanks for all the kind words! It is definitely a pleasure serving you all! We like to try to stay under 10 minutes for our first response time, and if we can we love to try to keep the total ticket completion time under 30 minutes (similar to VIPNode-Nick's situation).
Anyways, thanks a ton for all the kind words! I suppose that if I had one thing to be thankful for today, it would be for our excellent customers
Happy Thanksgiving everyone, have a safe and happy holiday season!
Best,
Mike
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11-24-2012, 06:53 PM #19Web Hosting Master
- Join Date
- Oct 2004
- Location
- USA
- Posts
- 834
Back in the day, i used continuum for colo. I was very pleased with the service provided.
VT BankCard
Payment Processing Solutions and Merchant Services
Specializing in WebHosting and High Risk Merchants.
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