Page 2 of 2 FirstFirst 12
Results 26 to 31 of 31
  1. #26
    Opened a case today #TMZ-2014-MJNARR but have not been provided with an update since the initial reply of "Thank you for your patience. We deeply apologize for the inconvenience this has caused you. We are reviewing this and we will send out an email once we have more information. Please, if possible, refrain from responding to this ticket or opening new tickets so we can keep the ticket low down while we investigate." This was 8 hours ago.

    Edit: All resolved now
    Last edited by deset; 06-27-2014 at 12:49 PM.

  2. #27
    Join Date
    Oct 2009
    Posts
    78
    I had to move because of their lousy follow threw on support and I've got the tickets to back it up!

    I would normally never post in a forum convo between host and myself but in this case I had no choice as days would go by and no reply!!

    http://www.webhostingtalk.com/showthread.php?t=1381618

  3. #28
    All my cases got resolved.. I almost clicked the eject button..
    "ADDICTED TO TECHNOLOGY"

  4. #29
    Join Date
    Mar 2002
    Location
    Orlando, FL
    Posts
    12,207
    Well then, you must have hit a nerve.

    Daniel, I have my finger on the eject button. Gave you guys until 5pm to fix that mess, it's now 7:40.

  5. #30
    My cases are more on licenses/features and not really about operations..maybe that is why it got solved the same time..

    I seldom ask for help for operations since I do most of the things myself.. I just took managed vps with them because I am quite tied up with business stuff.. well I am hoping that they will improve further things on support escalation side..
    "ADDICTED TO TECHNOLOGY"

  6. #31
    Join Date
    Mar 2002
    Location
    Orlando, FL
    Posts
    12,207
    I bid TMZ farewell and they have refunded my forward-paid quarter in full.

    It wasn't an easy decision, because TMZ has offered good support in the past, despite a couple of forgivable failures.

    The way I see it, if you don't need managed VPS they are still good. In my case, the managed VPS required a timely response and resolution to my ticket and it didn't happen. I just could not accept 48+ hours of downtime as an option.

    This is my opinion and not a formal review.

Page 2 of 2 FirstFirst 12

Similar Threads

  1. tmzVPS is Hiring | Level 2 Support
    By TmzHosting in forum Employment / Job Offers
    Replies: 3
    Last Post: 02-04-2014, 04:24 PM
  2. tmzVPS down , nobody replying from support
    By sayantan in forum Providers and Network Outages and Updates
    Replies: 9
    Last Post: 10-05-2013, 12:25 PM
  3. tmzVPS support is bad
    By tihhc in forum VPS Hosting
    Replies: 4
    Last Post: 03-13-2013, 04:55 PM
  4. Review of tmzVPS support
    By lnorbi in forum VPS Hosting
    Replies: 13
    Last Post: 11-19-2012, 11:50 AM
  5. Replies: 24
    Last Post: 07-10-2012, 02:48 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •