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02-13-2013, 02:23 PM #1WHT Addict
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AykSolutions - Problems every single month
Since I can't get AykSolutions support team to solve server problems, I guess this public post is my last chance to do something about it.
Here's the story: I had very positive experience with AykSolutions some time ago, so I got a dedicated server with cPanel from them at the end of October. I won't describe problems with server setup (it took them a few weeks to setup the server after payment, but Artyom offered one month of free service, so I was still happy), but now I have problems every single month.
I guess AykSolutions doesn't pay for cPanel license (or something like that), so every single month cPanel/WHM stops working and all the clients see "The license is expired" error. When it occurred for the first time, support team wrote "The cPanel license has been activated" and problem was solved.
Next month the same problem again. Support team wrote again - "This has been corrected. This issue should be completely resolved now."
Next month again; the same problem. Support wrote again - "Your cPanel license has been updated".
Today... Guess what problem I have...Business Blog ...make your business successful
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02-13-2013, 03:06 PM #2Attack The Day
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Not that you should have to since you are paying Ayk for a cPanel license but you could always cancel your license with them and buy your own. That way you are the one who pays for the license every month and can ensure that it doesn't expire.
The only other thing that comes to mind would be requesting to talk to a manager or someone higher up about the issue and see if you can get it solved permanently if you still want to do business with them.
They also have a WHT rep so I'm sure they will reply here shortly as well.NewYorkCityServers.com - Specializing In Dedicated Servers and Financial Hosting
True Enterprise Service, Tier 3 Manhattan Datacenter, 100+ Gbps Network, 100% Uptime Guarantee, 24x7 Support - Email, Tickets, Phone and Live Chat
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02-13-2013, 03:07 PM #3Temporarily Suspended
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Buy the licence yourself from licencepal.com and you will never be dependent on them for licence renewal. Thats another way to solve the problem if you like your hoster otherwise.
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02-13-2013, 03:20 PM #4Retired Moderator
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Not saying that this isn't annoying but in the grand scheme of things that seems more of an annoyance than a true technical problem. In fact it is a simple process problem.
Everything should continue to work but for whatever reason their licensing isn't being renewed automatically. This error doesn't mean any down time for any service but can be annoying if you go in to do any changes to the server.
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02-13-2013, 03:22 PM #5WHT Addict
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Yes, of course it's extremely annoying. Right now I'm looking for a more reputable provider that can actually stand behind the service.
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02-13-2013, 03:55 PM #6Eternal Member
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verify.cpanel.net might reveal interesting license history
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02-13-2013, 04:13 PM #7WHT Addict
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Thanks for your suggestion
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02-13-2013, 04:47 PM #8Web Hosting Master
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Perhaps your server's firewall is blocking the updater from reaching cPanels servers automatically.
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02-13-2013, 04:56 PM #9WHT Addict
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This server has CSF running (exactly the same config as my other servers), so I don't think it's firewall problem.
P.S. Verification stats - http://postimage.org/image/i9l5zdzh3/Last edited by ManXP; 02-13-2013 at 05:00 PM.
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02-13-2013, 05:06 PM #10Web Hosting Guru
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02-13-2013, 05:10 PM #11WHT Addict
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I'm paying for server + cPanel to AYK, that's all I know.
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02-13-2013, 05:23 PM #12Web Hosting Master
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I would like to first and foremost apologize for the issues you have had with Cpanel. As Terrence specified, this Cpanel license is through a datacenter where your server is, not through us directly. We have already brought this up to the datacenter in question and asked them to set the license to be auto-renewed. I know it does not change the fact that the license expires and I am not trying to pass the buck, but just wanted to lay out all the facts.
I believe I have mentioned this to you in the past ticket, ManXP, that we can license CPanel directly through us, but then you would need to pay $35/mo instead of $25/mo for the license. However, that will get rid of this expiration issue.
I understand how frustrating this can be and again I apologize. I don't think this reflects our level or quality of service, but rather something that is unfortunately outside of our direct control.
Please feel free to contact me personally via the escalation procedure which is outlined in every ticket at the bottom. I would be happy to discuss and fix this for you once and for all.AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
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02-13-2013, 05:34 PM #13WHT Addict
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If the license needs to be manually renewed, can't your support team just setup a reminder for their own use, so they can renew the license a day or two before it expires? Now I need to submit support ticket every time to get the job done
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02-13-2013, 05:38 PM #14Web Hosting Master
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OP, we do not renew this license ourselves. The datacenter where your server is does. We have nothing to do with it. If it was our license, this would not be an issue. That's what I tried to explain to you before.
You have the option of having the license through us directly, but it's $10/mo more as we do not get as large of a discount on them as the datacenter does.
If you have further questions, please contact us directly.AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
We are Professional. Painless. Polite.
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02-13-2013, 06:05 PM #15Mr Unmetered
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That screenshot is interesting. Why is the data center obtaining their cPanel licenses from Buycpanel and not directly from cPanel?
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02-13-2013, 07:43 PM #16WHT Addict
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Jeff F
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Lowest-Priced External CPanel Licenses
http://www.BuyCPanel.com
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02-14-2013, 09:38 AM #17Retired Moderator
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02-14-2013, 09:42 AM #18Web Hosting Master
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I would be happy to clarify for you. The license is not through us direct, but through the datacenter who is responsible for renewing it. We can't pay for the license directly as it's not ours. We just pay the DC and they have to renew it on their end, which apparently they do not do in a timely manner nor do they have it setup on auto payment. Hence why we have 'nothing to do' with getting the license re-activated as that falls on the datacenter.
Hopefully that makes more sense.AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
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02-14-2013, 10:05 AM #19Retired Moderator
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I get that, but my opinion is you need to have something to do with it. The OP can't (and shouldn't have to) approach the DC to resolve this as he's not their client.
I just think that if you can't resolve this with your DC then you need to find another solution, and one that's within the previously agreed cost. Either that or take a hit on the $10/month extra in this case, and stop offering cPanel at $25/month if you can't guarantee it'll work.
Perhaps I just have a twisted idea of 'getting what you paid for'
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02-14-2013, 10:48 AM #20Web Hosting Master
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I just want to clarify that the customer at no time was told to contact the DC. We always handle that aspect of things. My point was that we physically cannot get that license reactivated because it belongs to the Datacenter. So, it lapses on their end and we then have to contact the DC and get the license issue fixed.
We also do have our own licenses, as I pointed out earlier, but they cost $35/mo instead of $25/mo which is what the client wanted to pay. There are certainly options.
I think I covered most of this in my previous responses, please re-read them if there are still questions.AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
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02-14-2013, 11:29 AM #21Web Hosting Master
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My thoughts are the same as Loon's on this one. While I sympathize with you that the re-activating of the license is outside of your control, I don't agree with the "we have nothing to do with it." You can ensure that your client's license does not lapse in the first place by putting in a process that proactively confirms with your datacenter that your client's license will be renewed (a few days before the expiration date) every single month. Whether he's paying $25 or $35/month, he's still buying a license from you, not the datacenter directly. Therefore, the onus is on you for ensuring the license doesn't expire in the first place.
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02-14-2013, 12:04 PM #22Web Hosting Master
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We have already taken steps to ensure this does not happen again by licensing Cpanel ourselves for any server in this facility. We also offered to do the same for this particular client, and they have not responded.
We deal with quite a few different facilities and have no issues whatsoever aside from this one location as far as Cpanel licenses go. We rely on the datacenters to provide a certain level of service, and when they do not, we have to make adjustments on our end to make up for it. This includes not just Cpanel licenses but also network issues, hardware issues, etc. This was the unfortunate case here and that is why we no longer license Cpanel through them for servers in their facilities.AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
We are Professional. Painless. Polite.
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02-14-2013, 12:39 PM #23New Member
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Thanks for the update.
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