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Thread: Surpass Hosting Major Outage?
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03-08-2009, 01:43 AM #1Junior Guru Wannabe
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- Oct 2001
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- 36
Anyone else notice the huge outage at Surpass? My sites went down as I was editing one, and checking the server status returns a very, very long list of downed servers. Since the Surmunity Forums appear to be down as well, I was wondering if anyone here had found out what was up via other means, and whether or not there is any estimate on when it might come back up.
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03-08-2009, 01:44 AM #2Aspiring Evangelist
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- Mar 2008
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- Conroe, Tx
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Anyone else notice the huge outage at Surpass? My sites went down as I was editing one, and checking the server status returns a very, very long list of downed servers. Since the Surmunity Forums appear to be down as well, I was wondering if anyone here had found out what was up via other means, and whether or not there is any estimate on when it might come back up.
They're doing some network maintenance.
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03-08-2009, 01:53 AM #3Junior Guru Wannabe
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- Oct 2001
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- 36
Wow, some maintenance. It's been a solid half hour, and the community forums are down as well. The server status page is down now too. Do they have a page up somewhere giving a rundown of what's happening? Was in the middle of a kind of important, time-sensitive job...
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03-08-2009, 02:38 AM #4Web Hosting Industry Expert
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- Dec 2007
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- Indiana, USA
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Wow, some maintenance. It's been a solid half hour, and the community forums are down as well. The server status page is down now too. Do they have a page up somewhere giving a rundown of what's happening? Was in the middle of a kind of important, time-sensitive job...
Did you check to make sure they didn't send you emails letting you know this was going to be happening - or perhaps if they have a place that they post scheduled maintenance, did you check it?
You should check every once in a while for scheduled maintenance - if they are working on their network it's entirely possible that all of their services will be offline.
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03-08-2009, 02:46 AM #5PLAWX Hosting Guest
http://www.surmunity.com/announcements/30190-network-maintenance-network.html
Network Maintenance [Network]
Purpose for Maintenance: Secondary Distro Cabinet Provision
Maintenance Date: 3/8/2009
Maintenance Start Time: 12:01 AM EST
Maintenance Window Length: 180 minutes
Impact to Customers: All customers may see limited latency and connection resets during the stated window. A update will be sent when update is complete.
Details: We will be bringing the secondary distro online and functional. This is the last of our set of maintenance
Thank you.
A reply post was also made to that thread stating that the maintenece has been completed.
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03-08-2009, 02:48 AM #6Newbie
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- Mar 2008
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- 22
Did you check to make sure they didn't send you emails letting you know this was going to be happening - I got one:
help.desk@surpasshosting.com
SurpassHosting Network Maintenance
Purpose for Maintenance: Secondary Distro Cabinet Provision
Maintenance Date: 3/8/2009
Maintenance Start Time: 12:01 AM EST
Maintenance Window Length: 180 minutes
Impact to Customers: All customers may see limited latency and connection resets during the stated window. A update will be sent when update is complete.
Details: We will be bringing the secondary distro online and functional. This is the last of our set of maintenance
Thank you.
or perhaps if they have a place that they post scheduled maintenance, did you check it?
http://www.surmunity.com/announcements/
It took ~12 minutes according to this thread.
http://www.surmunity.com/announcements/30190-network-maintenance-network.html
Here is the RSS: http://surmunity.com/external.php?type=RSS2&forumids=199
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03-08-2009, 03:04 AM #7Web Hosting Industry Expert
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- Dec 2007
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- Indiana, USA
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- 19,196
Exactly wrightconsulting - so there is no reason the OP shouldn't have known about this maintenance. I guess it's moot point now since the maintenance is concluded.