Results 251 to 275 of 348
Thread: Colo4 Service Entrance 2 issue
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08-10-2011, 07:23 PM #251Web Hosting Master
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great... 6 hours downtime!!
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08-10-2011, 07:23 PM #252Newbie
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- Jun 2010
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16 hours down time in 3 months is a hell of a lot.
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08-10-2011, 07:24 PM #253Junior Guru Wannabe
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I've just seen a few of my servers come back online.
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08-10-2011, 07:24 PM #254Newbie
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08-10-2011, 07:26 PM #255Newbie
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Glad to hear some of you are getting service again. I know your pain..
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08-10-2011, 07:26 PM #256New Member
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08-10-2011, 07:26 PM #257New Member
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You can make that point until the cows come home, but I am FULLY redundant within Colo4, and I pay them to make sure I have power, cooling, and internet. Now, 15 minutes here and there is one thing, but for what I pay them, is 6+ hours of downtime fair? Absolutely Not.
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08-10-2011, 07:27 PM #258Web Hosting Master
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08-10-2011, 07:28 PM #259Junior Guru Wannabe
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My servers are now working.
Yeah...:0
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08-10-2011, 07:29 PM #260New Member
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- Aug 2011
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Yes, it sure does. They pay us to make sure they're up, and we pay Colo4 to make sure we're up. Our equipment is fully redundant, unfortunately we did not anticipate their entire data center would go down for 6+ hours with no end in sight. That's simply unheard of in a professional co-location setting. And yes, we are sure in the same boat, a boat which I hope soon rights itself for both of us!
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08-10-2011, 07:29 PM #261Web Hosting Master
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this says again that many so-called redundancy is just marketing talk....
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08-10-2011, 07:30 PM #262New Member
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SLA or not, an outage of this length through the main part of the day will see some attrition. That's just the facts.
My point remains, however, that I'm not sure Colo4 needs random forum goers trying to appease/piss off/blame customers by telling them what they did wrong when they are paying Colo4 to avoid this exact type of issue. I would imagine that their customers are mad enough without folks here telling them they don't know what they are doing. Basically, your argument is that colo4 isn't to be trusted and the customer should have other plans. I don't think that's the message they want to convey. They are well aware that their customers are upset. Paul wouldn't have taken to a forum if he didn't expect to take some heat for the outage.0
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08-10-2011, 07:30 PM #263Aspiring Evangelist
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08-10-2011, 07:33 PM #264New Member
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servers
Confirm-- my servers are coming back online
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08-10-2011, 07:34 PM #265Newbie
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08-10-2011, 07:36 PM #266Web Hosting Master
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One server is up now and the other one is still down.
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08-10-2011, 07:37 PM #267Newbie
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- Dec 2003
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Back up now. Look out non-dallas data centers. Here come some customers (probably not a flood of them).
Besides losing customers, this will necessarily result in us implementing some sort of failover system.
I'm going for a drink. It has been a LONG LONG DAY. Tomorrow will be worse.0
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08-10-2011, 07:40 PM #268New Member
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08-10-2011, 07:41 PM #269Web Hosting Master
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Everything is online for us.
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08-10-2011, 07:42 PM #270Web Hosting Evangelist
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- Jan 2002
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latest update:
The power has been restored fully and all customers should be up. If you are a customer and have not come online yet, please open a help ticket for us to handle directly.
In addition, we have deployed a team member to walk the data center and look for any cabinets not powered up. We will reach out to you and coordinate getting your equipment live for any that we observe in this process check.
We will provide customers with a more detailed update upon completion of our after-action review for this incident. Our first goal at this time is to ensure everyone is up safely and all connectivity is restored.
Thank you again for your patience.0
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08-10-2011, 07:45 PM #271Newbie
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- Jun 2010
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- 9
I'm not up at all. There is no site.
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08-10-2011, 07:46 PM #272New Member
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- Aug 2011
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we still have 2 servers down
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08-10-2011, 07:47 PM #273New Member
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- Aug 2011
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Still offline
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08-10-2011, 07:47 PM #274Aspiring Evangelist
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08-10-2011, 07:52 PM #275Private Citizen
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Holy crap, let there be light, I have power.
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