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04-30-2012, 11:31 PM #1Newbie
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- Aug 2010
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Anyone getting reply from HostingFuze?
Hi,
Now it is 34+ hours and cPanel licence on their Portland server (IP:69.163.46.3) expired. No response to emails so far and no response to left voice mails. Anyone knows whats happening? or did anyone get reply from them for any other issues?
Their server up and running but only issue is cpanel licence expired and now locked out from WHM and clients also complaining.
Please share, if you know any news.
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04-30-2012, 11:39 PM #2Web Hosting Master
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- Mar 2009
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- Miami, Florida
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Seems like the license was inactivated
http://verify.cpanel.net/index.cgi?i...46.3&x=40&y=18
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05-01-2012, 12:18 AM #3I like pie!
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- Mar 2009
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- Singapore
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It's been awhile since I hear from them, I don't even know if they are still active.
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05-01-2012, 12:20 AM #4Web Hosting Master
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- Mar 2009
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- Miami, Florida
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Actually it also looks like your not the only one
http://www.webhostingtalk.com/showth...ze#post8092754
This users VPS is fully offline
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05-01-2012, 01:25 AM #5Newbie
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- Aug 2010
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- 16
Thanks for all your responses. cPanel licence deactivated may be because of the reason it was NOT renewed. I don't think any other reason can be.
In my long experience with HostingFuze, their support is little slow but they always help. And it only Camron Torabi who can do things. In support tickets other staffs just acknowledge but only Camron Torabi acts. This time its odd, no acknowledgement even for my support tickets.
I believe for some reason he (Camron Torabi) could NOT get in to this HF issues. Left voice messages to both of the contact numbers specified in their contact us page. Trying to contact InterServer also asking them to activate cPanel licence for at least 10 hours which will allow me to get the cPanel backups of my clients (60+).
Is there any other ways to get full cPanel backup in this situation? Any advice much appreciated.
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05-01-2012, 01:27 AM #6Web Hosting Master
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- Mar 2009
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- Miami, Florida
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05-01-2012, 01:33 AM #7Newbie
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- Aug 2010
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05-01-2012, 01:34 AM #8Web Hosting Master
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- Mar 2009
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05-01-2012, 02:05 AM #9Newbie
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- Aug 2010
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- 16
Thanks KMyers. I have individual username, passwords of each cPanels. In destination server, if we have cPanel how we can move from HF to that server. If you can explain a bit, that will be more helpful.
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05-01-2012, 02:08 AM #10Web Hosting Master
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- Mar 2009
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05-01-2012, 02:49 AM #11Newbie
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- Aug 2010
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05-01-2012, 04:51 AM #12Junior Guru
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- Mar 2009
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- New Mexico - USA
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- 224
While I can't defend the host for not responding to you, I'd like to say that I have had problems with interserver cPanel licenses before. I think its been three times now that one of my cPanel license was deactivated when it was payed for and suppose to be active. The last time it happened was last Friday but every time it was mistakenly deactivated it was restored within 6 hours.
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05-01-2012, 09:12 AM #13Newbie
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- Aug 2010
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- 16
Yes there are chances. I sent an email to interserver billing department, 10 hour ago and yet no reply/acknowledgement received. I still believe some reason preventing Camron to check HF issues. Hope he is alright.
But still I'm trying and thinking of ways to get the backups and make it safe. I already have the backups taken in end of February and I used to take backups using WHMEasybackup script. The setup failed and could not take recent backups.
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05-01-2012, 09:16 AM #14Web Hosting Master
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05-01-2012, 09:56 AM #15Newbie
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- Aug 2010
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Hm yes most likely. I had chat with their live support. That staff understood the situation, and asked me to send an email to their billing department. Like SKaero said and if have luck, may be they can reactivate the licence, if deactivated mistakenly.
KMyers, did you have experience transferring the cpanels using "Copy an account from another server with account password" option inside of the Root WHM in the situation source server cpanel licence inactive?. I really don't have cPanel vps/server with root access to test.
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05-01-2012, 10:05 AM #16Web Hosting Master
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- Mar 2009
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- Miami, Florida
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05-01-2012, 06:35 PM #17Junior Guru
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- Mar 2009
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- New Mexico - USA
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- 224
Even wil cPanel disabled you should be able to connect to FTP to get your files and connect to MySQL to get your databases. Its a little bit more manual labor but you should be able to get everything without having to get a cPanel backup.
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05-04-2012, 05:11 PM #18New Member
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- Dec 2009
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- 1
Just a heads up for those that might be interested, Hosting Fuze appears to have renewed it's cPanel license and presently you have full account access through cPanel once again.
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05-04-2012, 05:20 PM #19Web Hosting Master
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05-05-2012, 03:22 AM #20New Member
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- Dec 2009
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I am unable to shed any light on the state of Hosting Fuze answering support tickets on this as I did not submit one. I actually didn't realize there was an issue at Hosting Fuze until well after the fact (saw it here on the 1st), the three sites I have on a HF reseller account never went down and it was weeks ago since I logged into the account. I just wanted to let anyone who might still be interested in pulling a cPanel backup that is was again possible.
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05-06-2012, 03:55 PM #21New Member
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- May 2012
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- 0
Yes, I have done this before
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