Hosting company - which shall thus far remain anonymous - is telling me NO to installing ASPPDF on our shared account. I'm not asking for it for free - I'm asking them if I go and drop the $300 and buy a license for ASPPDF how much will they charge to install it.

"Upgrade to dedicated!" they say. And still haven't given me a price to install it. I'm currently paying $40/mo. Their dedicated Windows plans start at $400/mo.

Is this common? Or perhaps am I with the wrong company?