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  1. #1
    Duster Guest
    BE WARNED! If you are considering using AIT - Advanced Internet Technologies, in North Carolina, to host your web site, you may
    want to look elsewhere. They are apathetic, incompetent, and may sabotage your business as they did mine. They look good on paper, but their testimonials are only from their satisfied customers. That certainly doesn't include me.

    Here's my tale:

    I switched to AIT in September or October of 1997 since my first host did not allow for reselling of space. AIT seemed to offer all that I was looking for and at reasonable rates. For awhile, I was satisfied with hosting with them (except for their screwy billing). I had a server 2 account. In July of 1998, I was supposed to be upgraded to a server 3. One of the new domains I was hosting expected to use a lot of space and the upgrade was necessary. I spoke with technical support and billing and they were in accord, they would be able to waive some overcharges since I was upgrading. I expected the upgrade was done, especially since my invoices from that point on were in an amount commensurate with server 3. Every month, the bill was in a higher amount and I sent them a money order to pay for it. The invoices were not detailed and I didn't look at them any more for other than the amount.
    All was well for a few months, or so I thought.

    Around March of 1999, I became aware of the fact that the upgrade to server 3 had never been done. After speaking with billing a few times, I asked Mary Fuller, the billing manager, for a detailed statement of charges
    since July of 1998, when the upgrade was to have been made. I was told that this information was available online for January 1999 forward, and that the previous year's statements would be mailed to me in a few days.
    They never were.

    In May of 1999, I received a notice that permission had been changed on my cgi files because my site was using too many resources. I was not consulted with, advised of remedies, or treated with respect, as any ethical company would have done. AIT decided to sabotage my account and disabled several programs. So much for the unlimited hits and my own cgi-bin files that I contracted for.

    I protested and asked that my programs be enabled. My next four responses were met with apathy. AIT did not respond at all.

    The next protest met with a moronic response that did not address the issue. Their answer " we examined your account and did not find any problems". At this same time, I had problems with a cgi program and could not fix it since I had no access. I asked AIT for help, reminding them that they revoked my
    permissions and I was unable to do it myself, and got none.

    I knew I had to make a change. I can forgive mistakes, we all make them, but you can't fight apathy, incompetence, and low intelligence, not to mention a poor attitude. I began looking for another hosting
    company. Since any change I made affected the business sites that I hosted, I had to be careful in my selection and could not make a hasty move. I found a suitable company in late June 1999 and opened an account. I
    began transferring files to the new server. Because of the change and AIT, I incurred $350 in setup/ transfer fees moving to a new server, fees which I could not pass on to customers.

    On July 15, I submitted a change to Internic, moving all the domains I host to the new host. I did not transfer my own as I had to have an important cgi program working on the new site first. On Friday, July 17, several things happened. The other domains I host were now on the new server. I got that cgi program working, and I submitted a testimonial to AIT that I challenged them to add to their site.

    I finally got a response from AIT, and you can read it below. When I responded to it, they disabled my account completely, making my domain inactive, cutting off access to my e-mail (which I received and sent through my server with them). It was their parting shot at me, their last evidence of a poor attitude.

    You might not ever have problems with them, but with so many companies to choose from, why would you want to do business with a company that treats any of its customers so badly? If they did it to me, they could do
    it to you!

    -----Original Message-----
    From: {me} [mailto:myaddress]
    Sent: Thursday, July 15, 1999 11:14 PM
    To: success@aitcom.net
    Subject: Testimonial

    Here's a testimonial I challenge you to add:

    When I decided to change hosts so that I could offer web sites at less than usual for my customers, I shopped around a bit on the Internet. Someone told me about AIT and it looked promising. I signed a customer up and then became one myself, transferring several domains I host. For a while, I enjoyed the greater options afforded by AIT.

    Then the problems began. Billing has always been a problem. Charges are not clearly explained and invoices arrive days apart from each other, even when there are no new domains added. An upgrade to server 3 was never done, yet the invoices that followed were in amounts of the higher priced server 3. When this was discovered months later,
    AIT said they had no record of the request of upgrade despite me having spoken with some
    support managers on the issue. A promised review and mailing of detailed invoices
    never happened.

    Then, in what I consider a deliberate act of sabotage, AIT changed permissions on my cgi files and directories located beneath them. They claimed my account was using too many
    resources. A reputable and ethical company would have consulted with me first, explained the situation, and advised remedies (such as upgrades). AIT took none of these actions. It crippled my account and rendered several programs inoperative. My messages and protests were met with silence - no response, except for once. I got a moronic response -"we have examined your account and found that there are no files missing" which is not what I had said.

    I had to endure the apathy, indifference, and moronic reply while searching for a new host. Since I host several domains, anything I did affected them so I could not make a hasty move. I was forced to absorb several hundred dollars in transfer costs in moving to another server, after I found a suitable company. My days at AIT are near an end as I write this. I doubt they will add it to their testimonial section as it reveals their worst traits, things they don't want you to know.
    Their offerings look good on paper, and fortunately, there are many other companies to choose from, companies that don't sabotage their customers and cripple their accounts. I suggest you look for one of them.

    Subject: RE: Testimonial
    Date: Fri, 16 Jul 1999 09:03:18 -0400
    From: "Beau Garcia" <bgarcia@aitcom.net>
    To: <me>

    X,
    is there something we can assist you with? You seem a bit frustrated about both billing issues and our shutdown policy for excessive cgi usage. We strive to constantly improve our total customer service daily.
    I have read over your letter in depth and investigated the matters on your behalf. I have learned the following:
    the upgrade to a server 3 was never completed due to the contract not being filled out completely
    the disk space issue has been ongoing with you for at least 4 months your huge logs have caused problems on the shared solution machine you occupy
    the billing department manager (Mary Fuller) has spoken to you personally and given you access to your online billing area so that you could look up your charges, item by item if you like.
    With all of this said, I would suggest that you upgrade to a server 4(dedicated machine) for the following reasons:
    1. You will not be charged further for high disk space usage ever again.
    2. You will not have your cgi-bin chowned to root because the resources are yours alone to use as you see fit.
    3. You can upgrade the machine whenever you need for a one time price ( we do not charge higher monthly fees for higher RAM or Hard drive sizes)
    4. You have a 10megabi

  2. #2
    CWebNetCo Guest

    Post

    I assume this is a awful host ... I can see AIT is almost same as iServer becuase the hosting feature almost matched them or maybe they are a reseller.

  3. #3
    An observer Guest

    Unhappy

    After reading with interest the problems Duster had with AIT (I had considered using them), I can guarantee that I will never use AIT! And, in all frankness, not so much because of what Duster said (although that in and of itself is enough), ... but because of the response from Beau Garcia ... everything he said was accusitory, ... "YOU did this wrong" and "YOU did that wrong" to Duster, ... definitely NOT what I would call good customer service!! Thanks Beau, you saved me a lot of heartache and frustation!!!!!

  4. #4
    Duster Guest

    Post

    I included the unedited e-mails between us so anyone can see their poor service and attitude without reying on my word alone. Had I not have already transferred the domains I host to another server when AIT shut me down, I would have sued them in a class action suit as they would have financially impacted on my customers (and probably me if they left me as a result).

    They are an awful host. Beau Garcia should change his title to Customer Disservice Manager or Customer Lack of Support Manager.

    There are a lot of other awful hosts out there, and your odds of getting a decent one are just a little better by skipping this one.

  5. #5

    Long term experiences

    Just an update of what AIT is up to currently...

    I've been using them for several years now
    (Yes. I am a very patient person...), but
    my recent experiences with them finally got me
    shopping for another host.

    Here's a list of my experiences with them:

    SQL Server
    Tried to use their SQL Server. Was told several times via email that all I had to do is to select the 'Start SQL Server' option in the control panel. Well, problem was, there was no such option! It took them about 6 emails and several weeks to confirm and fix this problem.

    Perl Libraries
    I needed to use several Perl libraries (CGI, LWP, etc.).
    Even after supplying tech support with error logs and test scripts, they still kept claiming that those libraries are installed and functional, whereas that was obviously not true. Again, it took them several WEEKS to actually test the Perl installation on my host and to correctly re-install the libraries.

    Domain Change
    In order to use a secure certificate we needed one of our sub-domains to become the main domain. I smelled trouble, but was assured (by the support supervisor) that this will be a straightforward procedure. Well - the 'straightforward' procedure took about a week, with extensive downtimes for both domains involved, plenty of lost emails, hours on the phone, and some very unhappy clients...

    'The last drop'
    A couple of weeks ago we had a situation happening twice within one week where, when accessing the main site, you were greeted with an error message 'Payment Required'.
    (And yes, our accounts are paid by credit card, and were current.)This went on for about half a day each time; with calls and emails having no effect whatsoever. Tech support claimed they couldn't reproduce the error, and basically told us to sit and wait. I (and my clients) can deal with a server that's just plain down. But seeing a 'Payment Required' message when visiting the site, that's beyond embarassing. (Especially if it's inappropriate.)
    In both cases AIT admitted that it was their fault later.
    (A phone support supervisor actually had the nerve to claim this was an ISP problem; even though I told her that this error appears from several ISPs throughout the country...)

    Well, that's my experience, and I hope it might be a warning to someone else considering AIT...

  6. #6
    Join Date
    Jul 2000
    Location
    Colorado Springs, CO
    Posts
    2,288

    Question Duster...guest ??

    What happened Duster? Why are you no longer registered?
    Greg Landis | Director of Growth Jaguarpc - Unlock Superior Hosting with JaguarPC
    Managed Servers - Virtual Private Servers | AMD EPYC Dedicated servers
    Follow us @ Facebook.com/Jaguarpc | (888)-338-5261 | greg @ jaguarpc.com

  7. #7
    Join Date
    May 2000
    Location
    Montreal, Quebec, Canada
    Posts
    917
    Check the date! I think this was one of Dusters first posts.

  8. #8
    Join Date
    Apr 2000
    Location
    80,000 feet under the sur
    Posts
    2,735
    Yes, this would be one of Duster's first posts (if not the very first - correct me Duster ) about his poor experiences with AITCom. I believe it still rings true, 8 months after his initial posts.

  9. #9
    Join Date
    Mar 2000
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    It was indeed my very first post here. AIT has not changed for the better. I have read other, more recent, complaints about them. Billing is a perennial problem with them. A friend of mine, who dumped them a while back, was billed for the month before he signed up with them. It took months to get them to take it off his bill.

    In response to his questions about why his accounts were so slow and often inaccessible, their response (when he finally got one) was "the Internet always slows down in the afternoon."

    AIT must have a list of stupid excuses to tell their customers. They sure don't believe in the truth.
    Techcellence - Business Specialists and Information Resource
    http://techcellence.net

    Information on selecting a host and other things related to an Internet presence at http://techcellence.net/information

  10. #10
    AIT (Advanced Internet Technologies, http://aitcom.net/index.html ) is also a spam haven. Check http://spamhaus.org/ for a list of spamming hosts you should avoid. If you check their list against the headers of spam you receive, you'll see that the list is dead accurate. It'll also show you how much time you're wasting reporting spam to those hosts...
    Deb Suran
    Musical Instrument Makers Forum - http://www.mimf.com

  11. #11

    Arrow AIT Hosting

    You know what's funny - After reading all these messages about AIT and also other message boards regarding web hosts and customer reviews it seems no one has anything good to say about any of these "great" hosting companies.

    [Edited by matthew on 10-10-2000 at 09:23 AM]

  12. #12
    Join Date
    Apr 2000
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    80,000 feet under the sur
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    Which 'great' companies in particular Matthew? (apart from AITcom)

  13. #13
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    Mar 2000
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    matthew,

    There's nothing the least bit funny about a hosting company throwing a temper tantrum like a bratty child and disabling your account (and crippling your business) because you aren't happy with their poor service and idiot answers. There are a few good companies out there and there are comments on this forum.

    However, out of the over 16,000 hosting companies, there are a lot of bad ones with deceptive, even fraudulent practices, and we do warn about them. In fact, out of the 16,000+, I suspect there's a 13,000 way tie for last as regards service.

    If you see more criticism than compliments, it's because of the many charlatans out there.

  14. #14
    Thats right. Its an industry that needs alot of attention. And I know what you are talking about Duster. Last year I was involved with Interland with co-located servers and they practically put me out of business with no customer service, no knowledgable technical support, and the slowest and network that is about as good a 2 cups connected by a string. But they are rated nymber # by NT magazine. So you get decieved and you think they are good. The best thing is a forum like this to get the word out about these companies so people can make an informed decision.

  15. #15

    AIT cautions

    I just discovered WebHostingTalk, and was checking out DialToneInternet as a possible new hosting company: there was lots of helpful info; so much so, that I figured I ought to return the favor, by sharing a little of what I know about AIT.

    I'll wait till later to post some additional info, since my sites are still at AIT. It would be imprudent to say too much until I've successfully moved them away from AIT.

    But, I'll offer a couple of observations.

    Many of AIT's techs try hard, but virtually all of them are undertrained for their jobs, and some of them seem to be barely more knowledgeable than the typical AOL users . . . and NO, I am NOT exaggerating. I saw Beau Garcia's name mentioned above: my experience has actually been that he's one of the two people there I've corresponded with who actually know something. He's given me straight (if unsatisfying) answers, when I was getting meaningless gobbledegook from the junior techs.

    Regarding hosting, I should say that my sites have been up better than 99.5% of the time, and that STATIC pages are usually served quickly, but . . . don't plan on anything depending on Perl or PHP, or any type of dynamic page being served properly, and don't plan on any customer support. I suppose, if you have a bunch of small static sites, with few or no scripts and no dynamic pages . . . and are willing to put up with an ignorant and powerless tech support department, they are a cheap option.

    But, as noted above, AIT constantly announces all sorts of new features: plan on them actually WORKING a year or so after they are announced. Do not count on ANY CPU intensive feature ever working properly!

    Their billing is interesting. Some months, they send me no bills and just charge my card. On other occasions they have sent 3 or 4 copies of a single invoice. On one occasion, when I called to complain, the billing person told me the problem must be with my email service. I confess: I flamed on, and pointed out to her in impolite language that AIT WAS my email service, with respect to that address! She admitted no errors.

    When your card expires, they do not send a notification email, requesting an update expiration date: they just send out a notice of cancellation to take effect in 5 days. They will not accept an over the phone: you must submit online. But, when you do, there will be no confirmation . . . and they may lose the update! You'll find this out when your sites go dead.

    This happened to me recently, and was the proverbial last straw. If it happens to you, plan on hours of phone calls and faxing to resolve the problem. The billing person I spoke to told me that it was my responsibility to call in and verify that they'd updated my record . . . although their site discourages phone calls.

    In both their billing and tech support departments, they discourage phone calls, and emphasize their 'state of the art' trouble ticket system. My own experience suggests that 1 of 3 tickets go straight to /dev/null. The remaining ones are read by techs who can't understand the question.

    Their standard response is a request for a trace route, to verify that the problem is not outside their network. They serve this up on all occasions, such as when I asked why PHP did not appear to be installed.

    There's more, but I'd better hold off.

    Meanwhile, a final warning based not on my experience (yet!), but on that of posters at other sites. When you DO finally cancel your AIT account, be sure to do so by Registered Mail, AND by fax, and be sure to mail and fax copies to your card company at the same time. If they do not immediately cancel the accounts, follow up with another set of mail/fax cancellations, but this time add the local BBB to the cc list. It's taken some folks months to get the billing stopped, and several of them had not recovered the overcharges.

    In my case, I'll also send emails to Beau Garcia, since he's at least been fairly honest and knowledgeable in his replies, though mostly they've been simply an admission that such-and-such a feature was broken at their end, with no definite timetable for a fix.

    PoolDoc

  16. #16
    Join Date
    Feb 2001
    Location
    Texas, USA
    Posts
    2

    Wink Wow!

    Glad I found this forum. I was just about to go with AIT for reselling!
    ... I shall be lurking....

  17. #17
    Join Date
    Sep 2000
    Location
    USA
    Posts
    162

    You shall reap what you sow!

    Originally posted by PoPtarTs
    Glad I found this forum. I was just about to go with AIT for reselling!
    ... I shall be lurking....

    AIT sowed one year back. They are reaping still.
    The old folks are right about this one.

    Wing.

  18. #18

    Exclamation 6 months agreement trick

    Hello all,

    has anybody heard about AIT agreement where you must pay them at least for 6 months?
    I just cancelled a reseller account with them. Now they told me that they changed the agreement sometime in september 2000 and sent an email notification, so if i agree for 6 months hosting than I do nothing, otherwise I could cancel the account at that time. I did not see any emails with such information. I also believe such important subject must be announced by phone, not by email. Anyway, they said that my last order was placed in November 2000, so the contract ends in April 2001. This is a lie, because i did not order anything in November except cancelling of one of my virtual hosts(in reality they continued to charge me for the cancelled host $2/month - not reallty a big deal) Their billing system is a mess.
    The only response from them: "we sent a notification and by not responding you agreed to the contaract and must pay for 6 months".

    Do you know any way to deal with them, and is there is any legality for them to change agreements on a web page and send email announcements which legally bind the receivers to the agreements? It just does not sound right for me.

    Tim

    PS: From my experiens and by reading this forum, i'm now totally convinced that I made the right thing: my own line and my own server, so the only people i can get pissed is myself and the ISP in case the line is down.





  19. #19
    Join Date
    Mar 2000
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    Check with the state attorney general's office for North Carolina, or with an attorney. I know that in some cases changes in terms like you describe have been held to be illegal in the sense that it takes active acknowledgement, not lack of notice, to effect a change in the relationship of that sort.

    Since they lack a signed contract, you might be able to have a chargeback placed on your credit card.

    Maybe there are losing so much business as people discover the truth about them that they try to hang on to their money for at least 6 months. For shared server hosting, it seems like an act of desperation.

    Apathetic Incompetent Thieves
    Techcellence - Business Specialists and Information Resource
    http://techcellence.net

    Information on selecting a host and other things related to an Internet presence at http://techcellence.net/information

  20. #20
    Join Date
    Feb 2001
    Location
    I'm right behind you.
    Posts
    1,143

    hmm.. what can I tell ya..

    Well, these days anyone could get a customer with a good ad budjet. The only company I know that is very good and their size is equal to AITcom.net is Rackspace.com

    they have a very good service...

    pretty expensive though...
    Marketing For Hosting Companies:

  21. #21
    Join Date
    Dec 2000
    Location
    "the islands & bays are for sportsmen"
    Posts
    294

    Yep, Agreement was Changed in September

    Yes, the agreement was changed in September. I didn't receive any notification either, though.

    Just about every web host I've come across, and even in my own reselling Terms of Service, it says that the policies (TOS, AUP, etc.) may change from time to time and it is the customer's responsibility to review the terms. ...and that if the customer continues to use the services (e.g., not cancel) that is considered acceptance of the policies.

    Essentially they are expecting customers to read the policies. Now AIT's happen to be in indecipherable legaleze and when printed are several pages long -- I mean just terrible. Right now I work with Ventures Online hosting and while they have several different policies, they are in plain English and I understand them.

    What's more is I have always hated reading the fine print. Why bother... too long... don't feel like it... most of my host changes have been "crunch" issues where I research, find and sign up in <24 hours. I had set a timeline and that timeline did not include the hour to sit down and pour over the policies. I have always assumed they were "okay" or "legal" and had my interests protected. NOT SO. If a web host wants to lay claim to your firstborn, they can put that in a policy, legal or not. They can say what they want, and it's the consumer's cost to fight it, not theirs. I got burned on this point repeatedly and have paid several months' rent in fees just to be rid of my obligation to companies (according to their policies). Yes, me, the Queen of Principle, she who has "held out" for YEARS on issues (much to the chagrin of my family & credit rating) and yet I have won a very rare policy-related hosting issue. In most cases these things are pretty well tied up. After all, it is the host that is holding most of the cards (including my CC# and a paper trail supporting its use, to boot) ------- not us.

    I too was burned by the September policy change, apparently there was some other billing change besides the one you mention, and they had me fair and square. I did not have a copy of the policies as they were when I signed up, and now the only version was the 9/2000 one on their site. I really had nothing to fight back with.

    Given that it's March... next month is April... and resold domains are $2/month... cut your losses, pay the bill and get the hell outta there. If it was a $50 hosting contract you were getting prodded for that would be one thing. But if paying two bucks will get them off your case and speed the closing of the account, make the investment. Trust me, you do not want to get the harrassing phone calls, the SPAM from their system when they still consider you a "customer," etc. Granted you shouldn't have to get these things anyway, but is $2 really worth the big-league headaches and aggravation? It took me 4 months and >40 e-mails to nine "customer service managers" (now THAT is a joke -- CSM -- whatever!) to resolve a $60 billing issue with them -- and I had a great paper trail on it. In the end I still had to abide by the 9/2000 policy change... admittedly I had not been monitoring the policies... and that was my own fault. Bah!

    Everybody hates it, but it's GOTTA be done... read those policies -- understand 'em -- know 'em. It has only taken me four years and six web hosts to figure this out. Now that I host other sites myself, I understand full-circle their importance. It's a shame they are even needed in the first place...... alas, this is not the world I grew up in.

    Your friend,
    >Bailey<

  22. #22
    Join Date
    Mar 2000
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    I noticed my original posting seems to have been truncated. The original can be seen here http://techcellence.net/files/ait.htm in its entirety.

    [Edited by Duster on 03-08-2001 at 10:57 PM]
    Techcellence - Business Specialists and Information Resource
    http://techcellence.net

    Information on selecting a host and other things related to an Internet presence at http://techcellence.net/information

  23. #23

    A meeting of minds.

    As I remember my contract law course (a long, long, time ago), a valid contract requires a 3-part test. One condition/test is that there has to be a meeting of minds. And, it does not matter why this test fails (does not matter who's fault it is).

    If you agree in advance that some one may change the conditions of his own performance that is one thing but it is totally different for him to unilaterally change your performance (payment) without your specific knowledge and agreement. Before there can be a contract the other person must insure that you know/agree. Oh, well. What do I know!

    Presented only for academic discussion. I am not a lawyer.

    Gary


  24. #24

    Cool Re: Yep, Agreement was Changed in September

    Yeah, i understand that i gotta come back to their site and read the agreement and print it out every month...
    Anyway i still do not get AIT's logic.
    I called them again and talked to billing support. The guy was much friendlier than the previous ones and seemed to understand that they are not doing right when amusing their customers with wonderful contracts. He said he doesnot have the authority to change charges, so I asked him to get transferred to their manager(who got the authority). She spoke with me like a robot reading a manual. "We notified all customers in September. The agreement is online. Customers can check it anytime." It looks like they just learned few standard dumb phrases to make customers stop calling them with "stupid" billing questions.

    Assuming that the agreement was in effect since september,
    I still cannot understand why the hell they start counting from November! I was subscribed to them from July, and even if we admit the september agreement, then the latest month should be february, not April. While it doesnot make sense for me, it sure does make sense for AIT. In their opinion they can charge me for two more months.

    And it's interesting, one AIT person said it's because I placed an order in November(of course i did not order anything in november), and another(the manager) said something like "because we said so and we sent a notification to you that you have two months to cancel before November". Of course I did not see any notification like that.

    Maybe i should call them third time to hear a third story.

    I know it maybe wasting of time, not much money($140 for two months), but i'll try to get CC chargeback and will put a site like http://techcellence.net/files/ait.htm
    so maybe some others will not loose money.

    AIT just doesnot realize that by acting their way they are gonna loose much more than taking $140 from me.

    I would not be surprized if AIT will insert 12 or 24 months in their agreement page and makes another move to keep money from leaving customers. Great business model: customers do not use your serveice but continue to pay!

  25. #25
    Join Date
    Dec 2000
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    "the islands & bays are for sportsmen"
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    294

    $140? Ouch!

    Ewww, I didn't realize it was that much!

    Is this contract pre-paid, or are they billing you monthly?

    And if you have a full paper trail, print it up and send it to the BBB with a letter of complaint. You can file a complaint online but it won't have all the supporting documentation. So you can get the ball rolling online but then pen/type a letter with the specific complaint and supporting info.

    Then, e-mail the billing manager. Her e-mail address is on their website in the support/contact area, I believe. If you sound extraordinarily irked you will get more results, than not. Lay out the whole situation, step by step. Tell her you have copies of everything and also offer to send her a copy of the BBB complaint.

    In the meantime... and I know that some people are afraid of this, but it worked like a charm on my end... go in the billing section and change your CC#. Just switch a couple numbers around. They won't figure it out. This precludes any further charges (so you don't have to worry about now hassling with chargebacks, which you might not successfully get).

    Make sure you go thru their cancellation process letter for letter. The fax, everything. Then climb all over that billing mgr., explain to her you do not authorize their service or any further charges. You do not authorize further use of your credit card and since you will not be paying for service they may as well cancel your accounts.

    What seemed to really crack the case for me was complaining that the service was substandard and not meeting my needs. I wasn't getting what I wanted and expected for my $$ and I wanted to cancel this poor service. They really didn't seem to want to keep an unhappy customer, once I started to pick at their service.

    Anyway these are just suggestions, I don't know what might work best in your situation but here's a couple of ideas.

    I don't agree with their policies or set-up either, I didn't receive any notification so you're not alone. That's why I got the heck outta there. It sounds like you've got enough documentation to fight the good fight. Go get 'em.

    Bailey

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