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Thread: Prevent spam in eSupport
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09-03-2005, 10:16 PM #1Disabled
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Prevent spam in eSupport
Actually we are using two e-mails piping to our support helpdesk (esupport). Each time spam e-mail hit these e-mails, a ticket is opened. I'm looking to prevent by enable spam filter for these e-mails but the issue is still raised. I wonder if any of you can give out a trick to remove it. My version of esupport is 2.3.5. Thank you for your help.
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09-03-2005, 10:37 PM #2
Moved to Hosting Software and Control Panels.
Lois█ "Do what you can, where you are, with what you have." – Theodore Roosevelt █
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09-04-2005, 12:52 AM #3Carpe Diem
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Re: Prevent spam in eSupport
Originally posted by HostAxe
Actually we are using two e-mails piping to our support helpdesk (esupport). Each time spam e-mail hit these e-mails, a ticket is opened. I'm looking to prevent by enable spam filter for these e-mails but the issue is still raised. I wonder if any of you can give out a trick to remove it. My version of esupport is 2.3.5. Thank you for your help.
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09-04-2005, 07:07 AM #4Web Hosting Master
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do you ban the spam emails you receive ?
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09-04-2005, 07:36 AM #5Retired Moderator
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Banning not much use, I have tried that, basically the spammers use faked email addresses. I am having the same problem. I am using 2.3.5 too.
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09-04-2005, 08:02 AM #6Newbie
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I think he is after tips on stopping the SPAM emails !
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09-06-2005, 04:53 PM #7Premium Member
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If your helpdesk is only dealing with sales and technical queries then you could simply filter mail going to it.
I'd advise against filtering mail addressed to abuse@Blacknight
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