Page 3 of 3 FirstFirst 123
Results 51 to 73 of 73
  1. #51
    Approved. And all emails support emails recieved a reply if it is related to anythign else matt will get to it when an answer is available.

    Originally posted by Hormigo
    Please accept my username in dednow forums and reply my mail soon, i send you some e-mails few days ago and i don't receive any reply.

    Thanks in advance
    Jay

  2. #52
    The replication is real time

    Originally posted by Mind-Field
    Then, what happens to over righting, and if someone posts on the forum at DedicatedNow.com in NAC, then it may take from 5 to how ever many minutes to update the backup.

    Thanks!
    Jay

  3. #53
    Join Date
    Mar 2002
    Location
    Sillicon Valley
    Posts
    289
    Jay,

    Just for clarification. Whats the point of synching the forums on 2 servers, when you can just host it on an outside server ?

    If your down, their up. If they go down who cares.

    Thanks

  4. #54
    Join Date
    Jan 2003
    Posts
    968
    It seems that DN is trying to shift the blame to NAC for all the outages suffered during last week. Has anyone noticed that there's no mention of their own ****-ups last weekend in any of their posts on this thread?

    Maybe someone should remind them about what exactly happened last week so they don't evade their responsibilty of compensating the 600 server owners...

    It sounds ridiculous to me that we should be waiting in front of our PCs 24 hours a day twiddling our fingers so we could spot the thread in their forum telling us their replacement GigE switch has given out again !

  5. #55
    Join Date
    Dec 2002
    Location
    Sevilla, Spain
    Posts
    181
    thx jayglate!
    I send some emails to matt about SLA and reseller...

  6. #56
    Join Date
    May 2002
    Location
    USA
    Posts
    492
    Jay,

    May I ask what system you are using for this? I want to do the same thing for my server.

    Thank you!
    David Garza
    CCF Web Hosting - Where Customers Come First!
    Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
    MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109

  7. #57
    Because the scripts being developed to automatically authorize customers of our fourm integrates with our billing system, thus it would be a security risk to put that information on a server not owned and controlled by us.

    Originally posted by Sina
    Jay,

    Just for clarification. Whats the point of synching the forums on 2 servers, when you can just host it on an outside server ?

    If your down, their up. If they go down who cares.

    Thanks
    Jay

  8. #58
    It is a custom progam us and another company have developed for some joint projects of ours.

    Originally posted by Mind-Field
    Jay,

    May I ask what system you are using for this? I want to do the same thing for my server.

    Thank you!
    Jay

  9. #59
    Join Date
    May 2002
    Location
    USA
    Posts
    492
    Oh, I see.
    David Garza
    CCF Web Hosting - Where Customers Come First!
    Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
    MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109

  10. #60
    Join Date
    May 2002
    Location
    USA
    Posts
    492
    When does this "joint-project" go on the market? I am very intrested in your "project.

    Thank you!
    David Garza
    CCF Web Hosting - Where Customers Come First!
    Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
    MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109

  11. #61
    Join Date
    Nov 2001
    Posts
    5,383
    What sort of compensation will us users be receiving for this downtime? Yes it maybe nac, however nac is NOT my provider.
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!

  12. #62
    If you are using MySQL see: http://www.mysql.com/doc/en/Replication.html

  13. #63
    Join Date
    Nov 2002
    Posts
    219
    I am glad that Matt made his post. It is the most informative I have seen yet, and honest. It may have started off as a NAC issue but DN does accept blame for their portion.

    I do wonder though if they have that many servers in NAC, why they don't have their own data center where they would have control over vital issues. I realize that NAC has a good track record but when you start to get large it usually does not work out unless you control everything yourself - and do it well.

    Just a suggestion - someone needs to check and double check the mailing list because there were complaints of people not receiving notification of what was going on, which is why many people (including myself) was ticked off - and host it off the NAC network.

  14. #64
    Join Date
    Oct 2002
    Location
    In a house
    Posts
    949
    Tandem,

    It seems that you are making a point of bashing or turning this into some sort of battle, for whatever purpose. Personally, I don't need to explain myself va forums, and have 100% complied with what I stated I and my company would do, and we have done this.
    It seems that DN is trying to shift the blame to NAC for all the outages suffered during last week. Has anyone noticed that there's no mention of their own ****-ups last weekend in any of their posts on this thread?
    Our information, not only sent out to every client of ours, via email to Pwebtech, DedNOW, and MeHost, but also posted publicly in our forums. Either our response is unacceptable to you, or you did not bother to check the information. No one is skiriting any issues, no one is shifting blame. You are perhaps misunderstood in what the diference between a colocation vs a DC provider would be, but in my eyes, we have done everything humanly possible at this point about this situation, and can honestly do no more, except deal with it, and move on.
    It sounds ridiculous to me that we should be waiting in front of our PCs 24 hours a day twiddling our fingers so we could spot the thread in their forum telling us their replacement GigE switch has given out again !
    But you'd rather sit here 24 X 7 watching the forums, awaiting a reply? Our forums intent is to alert our clients as quickly as possible to any situations ongoing within our DC. We will utilize them first and foremost, as they are ours to use, and as indicated to all clients, will be used FIRST. Should you have read them, you would find all the information your looking for, rather than sitting here typing away.

    Why do we not keep these offsite? As Jay mentioned, we are syncing with off-site forums, however, although I haven't confirmed the reasoning why, we'd like to have access to our systems at all times, and as we're within the same building as the DC, we can have any access to it whenever we desire. Having our boxes offsite, means that at anytime we need to physically access the machine, we will need to work through another DC in order to do so, and this is not the best scenario for us.

    Maybe someone should remind them about what exactly happened last week so they don't evade their responsibilty of compensating the 600 server owners...
    Has anyone ever stated we forgot? Have you bothered to check the e-mail I personally sent out, or my post here, stating point blank that I WOULD NOT respond to individual e-mails until AFTER I had e-mailed all clientelle, and furthermore, quoting myself earlier,
    Earlier this week we sent out explinations to our clients, informing them of what recently had transpired. Individual e-mails were noted on Sunday of last week, that they would be individually replied to, after a mass mailing went out with full explanations to all clients.
    and that I would be working through the weekend to ensure that everyone's e-mail was replied to. Honestly, if you cannot read the information that was supplied to you, more than once, and in different places, then can you honestly complain about a lack of communication? We are not skirting any issue, these issues take time, of which myself and my staff are utilizing our personal time to do. I would love to actually have a weekend off, not answering e-mails, tickets, sales, etc. but that would be unfair to our customers, and I refuse to do that. Should you have e-mailed me, I will be responding THIS WEEKEND as indicated more than once.

    Just honestly take a breather for a moment, realize what you've been informed of thus far, and what we're doing about the situation, instead of criticizing. Hind-sight being 20/20 it's very easy to critique about what should have, could've, and would've, but we are taking steps in the right direction to improve overall service.

    In any event people. We are fully aware of the issues that have hit us this week, and responded through mass e-mails to all of our clients, prior to this weekend. As noted, all individual e-mails about this past week will be responded to over this weekend, and we'll move on from there. Our company growth over the last few months has been tremendous. Prior to the last week, we have never had any situations even remotely close to this, and are making great strides to ensure that nothing like this occurs again in the future. As far as I am concerned, I will reply no more to this matter. I'm certain I'll be pulled apart piece by piece, and line by line, but I have more important matters to deal with atm than dealing with a thread, so I'll get back to my work now, and begin my weekend as noted to all clients.

    Thanks, and flame on
    Matthew McCormick
    Director of Customer Care
    www.caro.net
    mmccormick@carohosting.com

  15. #65
    Originally posted by Myacen
    What sort of compensation will us users be receiving for this downtime? Yes it maybe nac, however nac is NOT my provider.
    Yeah, I'd like to know this as well, if any!

  16. #66
    Join Date
    Jun 2000
    Location
    Alabama of course
    Posts
    2,245
    Well something to keep in mind... even united colo credited me when they were down for a box I have there...
    KnownHost Managed Services Specialists
    Fully Managed WebSite Hosting
    Offering WordPress, Shared, Reseller, VPS, KVM, WordPress, Dedicated servers and more!
    Contact us: sales@knownhost.com or by phone 1-866-332-9894

  17. #67
    Join Date
    Nov 2002
    Posts
    544

    Enough

    I don't want to get into hard numbers here, but my bet is that out of all the people whose tragic lives have been interrupted by actually having to take a walk outside instead of staring at their computers 24-7, it has been my company.

    We have a GREAT DEAL of servers at the NAC data center/DedicatedNow/Pegasus and have suffered through all this with them and I will say it now once and forever that I will not ask Matt, Jay or Ed for a dime. I also did not volunteer to pay them extra during the sql attack, when as I have already stated, they were down minutes when others were down days. They have busted their buts to provide me and my customers excellent service and for that I am grateful.

    I have communicated with my customers as DedNow as they have with me for those customers affected and while there as been some frustration, all of them appreciated the time and effort that was taken to keep them informed. Don't any of you folks realize that this kind of communication is far from normal, its is extraordinary. I have worked with data centers in the not to distant past that would give you a different reason depending on the tech you talked to (translated..Complete bull). Or, for 7 festive days at another datacenter during the code red virus...Nothing. Ever...to this day, with servers down 7 days, not hours or minutes.

    To those of who that seem to have endless hours to be here complaining I have a suggestion....Stop posting here and start talking to your customers. I have been doing it for two years and it has worked for me. I don't have a lot of posts here because I log a tremendous amount of time running my business, IMing and talking to my customers on live chat and so that when S**T happens, I have a reservoir of goodwill with my customers.

    But please, stop the whine fest..it is really getting boring

  18. #68
    Join Date
    Nov 2002
    Posts
    219

    Re: Enough

    Originally posted by Beachcomber
    I don't want to get into hard numbers here, but my bet is that out of all the people whose tragic lives have been interrupted by actually having to take a walk outside instead of staring at their computers 24-7, it has been my company.
    You know you REALLY ought to take a look in the mirror before you start talking about someone else.

    We have a GREAT DEAL of servers at the NAC data center/DedicatedNow/Pegasus and have suffered through all this with them and I will say it now once and forever that I will not ask Matt, Jay or Ed for a dime. I also did not volunteer to pay them extra during the sql attack, when as I have already stated, they were down minutes when others were down days. They have busted their buts to provide me and my customers excellent service and for that I am grateful.
    Good for you, youhave a "GREAT DEAL" of servers at NAC. From your statement you have a history with NAC and DN/Pegasus and they provided you with a good service. The key point is that you have a HISTORY with them. I don't. If I had a HISTORY, then yes, perhaps I might take your stance. However, not all of us posting here have that history so you have a lot of nerve coming here with your sanctimonious attitude because their newer clients want them to live up to their CONTRACT. I (can't talk about anyone else) am not asking for anything more than what THEIR contract has. [/B][/QUOTE]

    I have communicated with my customers as DedNow as they have with me for those customers affected and while there as been some frustration, all of them appreciated the time and effort that was taken to keep them informed. Don't any of you folks realize that this kind of communication is far from normal, its is extraordinary. I have worked with data centers in the not to distant past that would give you a different reason depending on the tech you talked to (translated..Complete bull). Or, for 7 festive days at another datacenter during the code red virus...Nothing. Ever...to this day, with servers down 7 days, not hours or minutes.
    Again, you have history with them, not all of us do. To find out what was going on, I had to come to WHT, which was down because they were upgrading. I called NAC direct - they said it as NOT a NAC issue. I called the support person - they said they would get my server online - which they did 19 hours later.

    How dare you assume I have not spoken with my customers. I have, their pissed, they have a right to be, end of story. You have a lot of nerve.

    To those of who that seem to have endless hours to be here complaining I have a suggestion....Stop posting here and start talking to your customers. I have been doing it for two years and it has worked for me. I don't have a lot of posts here because I log a tremendous amount of time running my business, IMing and talking to my customers on live chat and so that when S**T happens, I have a reservoir of goodwill with my customers.
    I WAS talking to my clients, the the whole point was I had nothing to say because no one was telling me anything. There was no status page, accurate information was not being posted here, the support techs weren't talking (and I could understand why not) and NAC was saying it wasn't their fault. So I held 19 hour conversations with my clients passing on the little bit that I knew and it was MY reputation that my clients stayed because I DO talk to my clients.

    But please, stop the whine fest..it is really getting boring
    If your bored, why don't you all do us a favor and just crawl back under the rock you came from....

    because although you THOUGHT you might have been doing Pegasus/DN a favor, your post - bashing their clients - did not do one bit of good but add fuel to the fire. You really need to think before you sit down and start bashing other people.

  19. #69
    Join Date
    Nov 2002
    Posts
    219
    Disclaimer - this post is for Matt and I apologize upfront if there is a "tone" to my post because that is not my intention. Beachcomber's post just really ticked me off.

    Why do we not keep these offsite? As Jay mentioned, we are syncing with off-site forums, however, although I haven't confirmed the reasoning why, we'd like to have access to our systems at all times, and as we're within the same building as the DC, we can have any access to it whenever we desire. Having our boxes offsite, means that at anytime we need to physically access the machine, we will need to work through another DC in order to do so, and this is not the best scenario for us.
    I can understand you wanting to keep it in-house - I posted a thread about contacting clients myself. As a possible alternative, could you place a server in a different part of the data center (preferably right next to the main NAC server ) that would not be affected as severely? While the Pegasus/DN sites were down, NAC was up. This is my opinion, but the lack of communication was what was so frustrating because I did not receive any of the emails after the server maintanence, which was sent before the whole mess happened. I found out about the user forums (and I did register) from WHT, so there is a gap in communication (which I hopefully fixed by registering at the forums). Marty also (and some other people mentioned it as well) that they did not receive notifications either.

    I did receive an email from you explaining (I emailed you and you responded) and I thank you for that. It was very professional and explained what happened.

    Also could you consider having a status page (no forums, just a page) off-network? This way you would not have to worry about emails being lost in the shuffle.

    I have faith in DN/Pegasus and I am not leaving. It is situations like this that alerts owners for ways of improvement. I do like the fact that you are listening, and responding to feedback your customers are giving you. I am sure that the company is growing and there will be some growing pains as there is with all companies. My problem was that I was not receiving the emails, therefore I was not being communicated with, so it was frustrating.

    The only you can do is learn from it, move on, and have the personal satisifaction that you did your best because you can't please everyone.

  20. #70
    ~Golf clap for Chuggles~

    Well said!


    These are the issues as I see it.

    Matt needs to finish the task of all the customer notification. In doing so I would think a clear explanation of the following is essential;
    How it occured.
    What is being done to avoid a similiar event.
    What form of compensation will be given to the clients.

    Until Matt addresses those issues and makes certain all his customers receive that mailing, I think this thread will probably continue on. This was a major event and created a lot of hardships for a lot of people. Those affected will just have to wait for this letter. Once the solutions are known, then it will be possible to decide if these solutions will be sufficient to stay on as DN customers at NAC......Or not.

  21. #71
    I am very interested to know how is going to be next company that is going to get bashed here on this forum seeing that it is DN time now.

    I have my servers with DN since the start and the problems are normal. Just do a search on this forum and see how many companys get bashed when thay have downtime.

    Just my point of view.

    Ronald

  22. #72
    Join Date
    May 2002
    Location
    USA
    Posts
    492
    May I ask a small question, if you don't like NAC and you think their service is bad, then why stay? That is the automat problem.
    David Garza
    CCF Web Hosting - Where Customers Come First!
    Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
    MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109

  23. #73
    Join Date
    May 2002
    Location
    USA
    Posts
    492
    Originally posted by mooony
    I am very interested to know how is going to be next company that is going to get bashed here on this forum seeing that it is DN time now.

    I have my servers with DN since the start and the problems are normal. Just do a search on this forum and see how many companys get bashed when thay have downtime.

    Just my point of view.

    Ronald
    I also very much agree. I too would like to know, I was bashed a few times, who else? I will probably be bashed again, but I keep on living.
    David Garza
    CCF Web Hosting - Where Customers Come First!
    Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
    MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109

Page 3 of 3 FirstFirst 123

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •