Results 51 to 73 of 73
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02-08-2003, 10:42 AM #51Doh!!
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Approved. And all emails support emails recieved a reply if it is related to anythign else matt will get to it when an answer is available.
Originally posted by Hormigo
Please accept my username in dednow forums and reply my mail soon, i send you some e-mails few days ago and i don't receive any reply.
Thanks in advanceJay
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02-08-2003, 10:43 AM #52Doh!!
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The replication is real time
Originally posted by Mind-Field
Then, what happens to over righting, and if someone posts on the forum at DedicatedNow.com in NAC, then it may take from 5 to how ever many minutes to update the backup.
Thanks!Jay
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02-08-2003, 10:44 AM #53Web Hosting Guru
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Jay,
Just for clarification. Whats the point of synching the forums on 2 servers, when you can just host it on an outside server ?
If your down, their up. If they go down who cares.
Thanks
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02-08-2003, 10:45 AM #54Web Hosting Master
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It seems that DN is trying to shift the blame to NAC for all the outages suffered during last week. Has anyone noticed that there's no mention of their own ****-ups last weekend in any of their posts on this thread?
Maybe someone should remind them about what exactly happened last week so they don't evade their responsibilty of compensating the 600 server owners...
It sounds ridiculous to me that we should be waiting in front of our PCs 24 hours a day twiddling our fingers so we could spot the thread in their forum telling us their replacement GigE switch has given out again !
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02-08-2003, 10:47 AM #55Junior Guru
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thx jayglate!
I send some emails to matt about SLA and reseller...
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02-08-2003, 10:50 AM #56Web Hosting Evangelist
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Jay,
May I ask what system you are using for this? I want to do the same thing for my server.
Thank you!David Garza
CCF Web Hosting - Where Customers Come First!
Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109
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02-08-2003, 11:01 AM #57Doh!!
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Because the scripts being developed to automatically authorize customers of our fourm integrates with our billing system, thus it would be a security risk to put that information on a server not owned and controlled by us.
Originally posted by Sina
Jay,
Just for clarification. Whats the point of synching the forums on 2 servers, when you can just host it on an outside server ?
If your down, their up. If they go down who cares.
ThanksJay
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02-08-2003, 11:01 AM #58Doh!!
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It is a custom progam us and another company have developed for some joint projects of ours.
Originally posted by Mind-Field
Jay,
May I ask what system you are using for this? I want to do the same thing for my server.
Thank you!Jay
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02-08-2003, 12:06 PM #59Web Hosting Evangelist
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Oh, I see.
David Garza
CCF Web Hosting - Where Customers Come First!
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02-08-2003, 12:07 PM #60Web Hosting Evangelist
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When does this "joint-project" go on the market? I am very intrested in your "project.
Thank you!David Garza
CCF Web Hosting - Where Customers Come First!
Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109
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02-08-2003, 12:51 PM #61Web Hosting Master
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What sort of compensation will us users be receiving for this downtime? Yes it maybe nac, however nac is NOT my provider.
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02-08-2003, 01:47 PM #62Newbie
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If you are using MySQL see: http://www.mysql.com/doc/en/Replication.html
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02-08-2003, 03:00 PM #63Junior Guru
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I am glad that Matt made his post. It is the most informative I have seen yet, and honest. It may have started off as a NAC issue but DN does accept blame for their portion.
I do wonder though if they have that many servers in NAC, why they don't have their own data center where they would have control over vital issues. I realize that NAC has a good track record but when you start to get large it usually does not work out unless you control everything yourself - and do it well.
Just a suggestion - someone needs to check and double check the mailing list because there were complaints of people not receiving notification of what was going on, which is why many people (including myself) was ticked off - and host it off the NAC network.
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02-08-2003, 04:41 PM #64Web Hosting Master
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Tandem,
It seems that you are making a point of bashing or turning this into some sort of battle, for whatever purpose. Personally, I don't need to explain myself va forums, and have 100% complied with what I stated I and my company would do, and we have done this.
It seems that DN is trying to shift the blame to NAC for all the outages suffered during last week. Has anyone noticed that there's no mention of their own ****-ups last weekend in any of their posts on this thread?
It sounds ridiculous to me that we should be waiting in front of our PCs 24 hours a day twiddling our fingers so we could spot the thread in their forum telling us their replacement GigE switch has given out again !
Why do we not keep these offsite? As Jay mentioned, we are syncing with off-site forums, however, although I haven't confirmed the reasoning why, we'd like to have access to our systems at all times, and as we're within the same building as the DC, we can have any access to it whenever we desire. Having our boxes offsite, means that at anytime we need to physically access the machine, we will need to work through another DC in order to do so, and this is not the best scenario for us.
Maybe someone should remind them about what exactly happened last week so they don't evade their responsibilty of compensating the 600 server owners...
Earlier this week we sent out explinations to our clients, informing them of what recently had transpired. Individual e-mails were noted on Sunday of last week, that they would be individually replied to, after a mass mailing went out with full explanations to all clients.
Just honestly take a breather for a moment, realize what you've been informed of thus far, and what we're doing about the situation, instead of criticizing. Hind-sight being 20/20 it's very easy to critique about what should have, could've, and would've, but we are taking steps in the right direction to improve overall service.
In any event people. We are fully aware of the issues that have hit us this week, and responded through mass e-mails to all of our clients, prior to this weekend. As noted, all individual e-mails about this past week will be responded to over this weekend, and we'll move on from there. Our company growth over the last few months has been tremendous. Prior to the last week, we have never had any situations even remotely close to this, and are making great strides to ensure that nothing like this occurs again in the future. As far as I am concerned, I will reply no more to this matter. I'm certain I'll be pulled apart piece by piece, and line by line, but I have more important matters to deal with atm than dealing with a thread, so I'll get back to my work now, and begin my weekend as noted to all clients.
Thanks, and flame on
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02-08-2003, 05:08 PM #65Web Hosting Master
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- Apr 2002
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Originally posted by Myacen
What sort of compensation will us users be receiving for this downtime? Yes it maybe nac, however nac is NOT my provider.
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02-08-2003, 05:19 PM #66
Well something to keep in mind... even united colo credited me when they were down for a box I have there...
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02-08-2003, 05:41 PM #67Web Hosting Evangelist
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Enough
I don't want to get into hard numbers here, but my bet is that out of all the people whose tragic lives have been interrupted by actually having to take a walk outside instead of staring at their computers 24-7, it has been my company.
We have a GREAT DEAL of servers at the NAC data center/DedicatedNow/Pegasus and have suffered through all this with them and I will say it now once and forever that I will not ask Matt, Jay or Ed for a dime. I also did not volunteer to pay them extra during the sql attack, when as I have already stated, they were down minutes when others were down days. They have busted their buts to provide me and my customers excellent service and for that I am grateful.
I have communicated with my customers as DedNow as they have with me for those customers affected and while there as been some frustration, all of them appreciated the time and effort that was taken to keep them informed. Don't any of you folks realize that this kind of communication is far from normal, its is extraordinary. I have worked with data centers in the not to distant past that would give you a different reason depending on the tech you talked to (translated..Complete bull). Or, for 7 festive days at another datacenter during the code red virus...Nothing. Ever...to this day, with servers down 7 days, not hours or minutes.
To those of who that seem to have endless hours to be here complaining I have a suggestion....Stop posting here and start talking to your customers. I have been doing it for two years and it has worked for me. I don't have a lot of posts here because I log a tremendous amount of time running my business, IMing and talking to my customers on live chat and so that when S**T happens, I have a reservoir of goodwill with my customers.
But please, stop the whine fest..it is really getting boring
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02-08-2003, 07:16 PM #68Junior Guru
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Re: Enough
Originally posted by Beachcomber
I don't want to get into hard numbers here, but my bet is that out of all the people whose tragic lives have been interrupted by actually having to take a walk outside instead of staring at their computers 24-7, it has been my company.
We have a GREAT DEAL of servers at the NAC data center/DedicatedNow/Pegasus and have suffered through all this with them and I will say it now once and forever that I will not ask Matt, Jay or Ed for a dime. I also did not volunteer to pay them extra during the sql attack, when as I have already stated, they were down minutes when others were down days. They have busted their buts to provide me and my customers excellent service and for that I am grateful.
I have communicated with my customers as DedNow as they have with me for those customers affected and while there as been some frustration, all of them appreciated the time and effort that was taken to keep them informed. Don't any of you folks realize that this kind of communication is far from normal, its is extraordinary. I have worked with data centers in the not to distant past that would give you a different reason depending on the tech you talked to (translated..Complete bull). Or, for 7 festive days at another datacenter during the code red virus...Nothing. Ever...to this day, with servers down 7 days, not hours or minutes.
How dare you assume I have not spoken with my customers. I have, their pissed, they have a right to be, end of story. You have a lot of nerve.
To those of who that seem to have endless hours to be here complaining I have a suggestion....Stop posting here and start talking to your customers. I have been doing it for two years and it has worked for me. I don't have a lot of posts here because I log a tremendous amount of time running my business, IMing and talking to my customers on live chat and so that when S**T happens, I have a reservoir of goodwill with my customers.
But please, stop the whine fest..it is really getting boring
because although you THOUGHT you might have been doing Pegasus/DN a favor, your post - bashing their clients - did not do one bit of good but add fuel to the fire. You really need to think before you sit down and start bashing other people.
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02-08-2003, 07:33 PM #69Junior Guru
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Disclaimer - this post is for Matt and I apologize upfront if there is a "tone" to my post because that is not my intention. Beachcomber's post just really ticked me off.
Why do we not keep these offsite? As Jay mentioned, we are syncing with off-site forums, however, although I haven't confirmed the reasoning why, we'd like to have access to our systems at all times, and as we're within the same building as the DC, we can have any access to it whenever we desire. Having our boxes offsite, means that at anytime we need to physically access the machine, we will need to work through another DC in order to do so, and this is not the best scenario for us.
I did receive an email from you explaining (I emailed you and you responded) and I thank you for that. It was very professional and explained what happened.
Also could you consider having a status page (no forums, just a page) off-network? This way you would not have to worry about emails being lost in the shuffle.
I have faith in DN/Pegasus and I am not leaving. It is situations like this that alerts owners for ways of improvement. I do like the fact that you are listening, and responding to feedback your customers are giving you. I am sure that the company is growing and there will be some growing pains as there is with all companies. My problem was that I was not receiving the emails, therefore I was not being communicated with, so it was frustrating.
The only you can do is learn from it, move on, and have the personal satisifaction that you did your best because you can't please everyone.
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02-08-2003, 07:45 PM #70Build It Better!
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~Golf clap for Chuggles~
Well said!
These are the issues as I see it.
Matt needs to finish the task of all the customer notification. In doing so I would think a clear explanation of the following is essential;
How it occured.
What is being done to avoid a similiar event.
What form of compensation will be given to the clients.
Until Matt addresses those issues and makes certain all his customers receive that mailing, I think this thread will probably continue on. This was a major event and created a lot of hardships for a lot of people. Those affected will just have to wait for this letter. Once the solutions are known, then it will be possible to decide if these solutions will be sufficient to stay on as DN customers at NAC......Or not.
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02-09-2003, 07:48 AM #71Newbie
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I am very interested to know how is going to be next company that is going to get bashed here on this forum seeing that it is DN time now.
I have my servers with DN since the start and the problems are normal. Just do a search on this forum and see how many companys get bashed when thay have downtime.
Just my point of view.
Ronald
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02-09-2003, 10:16 AM #72Web Hosting Evangelist
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May I ask a small question, if you don't like NAC and you think their service is bad, then why stay? That is the automat problem.
David Garza
CCF Web Hosting - Where Customers Come First!
Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
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02-09-2003, 10:19 AM #73Web Hosting Evangelist
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Originally posted by mooony
I am very interested to know how is going to be next company that is going to get bashed here on this forum seeing that it is DN time now.
I have my servers with DN since the start and the problems are normal. Just do a search on this forum and see how many companys get bashed when thay have downtime.
Just my point of view.
RonaldDavid Garza
CCF Web Hosting - Where Customers Come First!
Phone: 1.630.885.9009 | Email: david(a)ccfhosting.com
MSN: dgarza(a)ccfhosting.com | AIM: CCF DGarza | ICQ: 51140109