Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : BurstNET - Resellers Beware!

[BurstNET]

Originally Posted by ServeByte_JJameson

You're very immature for someone representing a data centre. This is not a retaliation. INfact, check the ticket times. You replied to a VirtPanel advert, trying to bash it AFTER i threatened to write a bad review.

Immature? Sorry, but I tell it like it is, and the evidence speaks for itself that you made this post directly after I made mine.

You must think that one person runs the whole company here ...sorry, we have nearly 50 employees. I wish one employee handled every facet of this, as that would make for one valuable asset of a multi-tasking person for us, that I would clone and hire more more of.

Sorry, but my post regarding VirtPanel had nothing to do with your support issues. Not only was I not aware of such issues you had with us when I made those posting, but, I had no idea you were ever even a client of ours. Sorry, nice try, but completely implausible.
.
.

[BurstNET_CSM]

Originally Posted by ServeByte_JJameson

You're very immature for someone representing a data centre. This is not a retaliation. INfact, check the ticket times. You replied to a VirtPanel advert, trying to bash it AFTER i threatened to write a bad review.

I still have all the tickets that you deleted in my email archive. Busted. http://screencast.com/t/iKwiBQ0osiL

Josh,

You're losing it. Those cancel e-mails are still in your e-MAIL area of service.burst.net. Also, nothing in the screenshot you gacve refers to b09 or b02 (The two examples I gave). I never said you NEVER canceled items on time. Please tell me which item in the screenshot you gave refers to any outstanding invoice you have with us.

You're grasping at straws, Josh.

[RyanD]

Originally Posted by lonea

The green drives they used aren't enterprise class in any shape or form. They are just regular WD green drives.

My humor is obviously lost on you

[Joseph_M]

ServeByte_JJameson, why is it that you created this thread just hours after BurstNET pointed out false advertising in one of your threads?

I can't help but side with BurstNET here, if you didn't cancel services by their cut-off date, then you're responsible for paying for them. Why should they "forget" about invoices from 12 months ago? That's business madness, not professional courtesy. As for dead hardware, every provider on the planet has hardware fail occasionally, it's certainly not something BurstNET specific.

lonea: "You may not use discussions to recommend, praise, or belittle other products or services, or any company; without first hand experience of those products or services.", if you DO have first hand experience, then please provide proof to the moderation team, as requested by BurstNET.

[Amanah-Sales]

ServeByte_JJameson , I dont think your doing yourself or your company any favors with your thread here. I have to agree with others, this is doing far more damage to you and your companies image than Bursts.

[BurstNET_CSM]

An update:

I can say, quite surely, that Josh NEVER paid an abuse invoice. . I looked at ALL (four) invoices paid with credit, and ALL invoices canceled with a 0.00 amount. NONE of them is an abuse invoice.

So I go back to my original statement, Josh has NEVER paid an abuse invoice.

I hope his client is realizing that Josh's selfish pride and greed are preventing them from getting their server back online.

I am still waiting for Josh to present any evidence that any invoice presently marked as unpaid should be canceled or altered. I've been preety thorough, however, and haven't found anything myself. but am still open to help resolve this issue.

P.S. My father-in-law is from Josh's city... I would have expected more from a Rover. Pity.

[techjr]

I am on Burst's side for most of this but I am concerned about this ticket posted: http://www.servebyte.com/images/exte...ad-drives2.png did you eventually reply via a new ticket or what?

[GCM]

Originally Posted by RyanD

My humor is obviously lost on you

I like your sense of humor . I'm starting to think burst needs their own section of this ridiculous humorous comments, possibly even a "like" button.

OP, the way you're presenting yourself, any company won't want to touch you with a 10 foot stick.

[qualityhostings]

Originally Posted by ServeByte_JJameson

• Abuse complaints would be sent to my email. These notifications themselves would be sent to my Spam folder in GMail. Servers went down frequently because of this, and i'd have to pay $50 to get the server reactivated! This no-longer made BurstNET cheap!

No comments on other part. But this incident is true with me as well. They sent an abuse alert and it went to the spam folder because of the contents in it. Later they suspended the server and I had to pay $50 abuse charge and they put the server back online after a couple of hours.

Later I knew that the abuse alert mail was not for my server but some other client's server and burstnet sent it to my email id and suspended my server.

[JLHC]

Originally Posted by qualityhostings

No comments on other part. But this incident is true with me as well. They sent an abuse alert and it went to the spam folder because of the contents in it. Later they suspended the server and I had to pay $50 abuse charge and they put the server back online after a couple of hours.

Later I knew that the abuse alert mail was not for my server but some other client's server and burstnet sent it to my email id and suspended my server.

Did they acknowledge the error? If they do did you request any compensation from them for this error?

[bubblehost.com]

Well it seems that the problems between you two are at a stalemate. Can I just put the server under a new account with Burstnet directly? I pay my bills on time, and I can't blame you for suspending my server since it really does seem like he owes you money.

[techjr]

Originally Posted by techjr

I am on Burst's side for most of this but I am concerned about this ticket posted: http://www.servebyte.com/images/exte...ad-drives2.png did you eventually reply via a new ticket or what?

Anyone care to respond to this picture?

[BurstNET]

Originally Posted by techjr

Anyone care to respond to this picture?

There is nothing to respond to.
Could have been handled in another ticket, server could have been cancelled and not needed to be handled, server could have been suspended for non-payment then terminated and not needing to be handled, their could have been an IM conversation letting client know it was done.
Regardless it was a year ago, on a client's account not in good standing, and we're not wasting another minute on this guy's account.
.
.

[thezombiehunter]

Originally Posted by BurstNET

There is nothing to respond to.
Could have been handled in another ticket, server could have been cancelled and not needed to be handled, server could have been suspended for non-payment then terminated and not needing to be handled, their could have been an IM conversation letting client know it was done.
Regardless it was a year ago, on a client's account not in good standing, and we're not wasting another minute on this guy's account.
.
.

I'm sorry to say this, but although I've had an overall great experience with you so far this reply from you really makes me wary.

Was the ticket just completely ignored or not? Please look into this and reply back. Thank you - it would make me feel better to know it was actually handled and not just ignored.

[BurstNET]

Originally Posted by thezombiehunter

I'm sorry to say this, but although I've had an overall great experience with you so far this reply from you really makes me wary.

Was the ticket just completely ignored or not? Please look into this and reply back. Thank you - it would make me feel better to know it was actually handled and not just ignored.

Just about any other client, and we'd take the time to look into it, but based on the client involved there, anything could have happened, for any number of reasons. We are not going to spend hours researching an issue regarding an individual that is no longer a client, and is trying to spread lies about us. Just not worth the time.

We do not intentionally ignore issues. At the absolute worst, the ticket auto-closed without action on our part, and the client never inquired again about the issue (so it must not have been important, or he figured out on his own there was no issue to be dealt with in the first place). Tickets get missed sometimes, it happens, we're human. We have no problem admitting that. So let's assume the worst then if need be to put closure to it, (and assume a tech made a mistake and didn't place a hold the ticket, and it auto-closed)... but we are not spending hours researching it at this point, when that time is better served servicing existing paying clientele.
.
.