Results 26 to 50 of 73
-
05-26-2006, 01:10 AM #26Newbie
- Join Date
- Dec 2004
- Posts
- 14
I don't understand how we have had such horrible experiences with Platinum Server Management and no one else on this posting has.
Have any of you seen any server compromises? We experienced two since being with them and have had tickets go for days until we finally have called their phone number to complain.
They have ignored questions we have asked over and over. I'm guessing maybe they have issues against us, but if that is in fact the case they should be telling us to go elsewhere instead of risking our customers security.
By the way their site has now been down for roughly an hour and yes I have tried to reach it from several networks across the US.
-
05-26-2006, 07:06 AM #27Web Hosting Guru
- Join Date
- Jun 2005
- Location
- 127.0.0.1
- Posts
- 285
swflnetworks,
How many tickets did you place, before you went on your leave?
-
05-26-2006, 08:10 PM #28Disabled
- Join Date
- Dec 2004
- Location
- Southwest Florida
- Posts
- 955
Originally Posted by kevhosting
And I've had 2 tickets at Jonesolutions, and so far no need to create anymore right now, as I'm actually satisfied with the work JS did over PSM's.
Not to mention the people over at JS were actually courteous.
---------------------------------------------------------------------------------------
Aside from that:
I'm still waiting to hear it Ethan. Why, if I were trying to rip you off, would I go to Jonesolutions, pay MORE, to have them redo everything and NOT ask for a refund?
Since you seem to have me so figured out, King Ethan.Last edited by swflnetworks; 05-26-2006 at 08:21 PM.
-
05-27-2006, 06:47 AM #29Newbie
- Join Date
- Dec 2004
- Posts
- 14
Originally Posted by mrblack77
Shortly after posting these statements on WHT PSM responded to my ticket with quite a few things that did not take responsability. In fact they also shutdown my account so I couldn't respond back. (Amazing that all it took to get them to respond to a ticket they hadn't replied to for 30 something hours was to make a post on WHT)
I had posted in my ticket about my 2nd server protected by PSM being hacked. They responded with this:
1) "This is the 2nd server that has been compromised now that is managed by your company."
I hope you are not attributing this to us, we can not, and do not, nor can anyone in the world guarantee an unhackable system. Once we secure it, what you do from that point on can leave the server secure or make it more vulnerable (ie, adding vulnerable scripts, giving your passwords out to others, etc). Even after we harden it, we make a specific point of saying:
---------
Can we guarantee your system will be hacker proof?
No, nobody can! It is 100% impossible to make a server hacker proof, that's a fact. This is even more impossible when vulnerable freeware scripts are so commonly used (forums, bb's, guestbooks, formmails). Nevertheless, even multibillion dollar company's such as banks, government computers, credit card companies, have had server's compromised. We consider our security hardening procedures to make your system hacker resistant. The software we install secures the system without adversely effecting or hindering the normal operations of your server.
I agree that nothing is 100% secure however when you hire a security company to take care of your server security they should be able to look at results from their own tools they install. E.G.
On May 23rd they responded to my security compromise that I told them about and said they couldn't find a trace of the intruding IP I gave them. When looking at the software they install to store root logins the IP is clearly there. Why didn't they look at the list of the root login tracker they installed?
On top of this they had still ignored what I had told them about installed software.
They also didn't even respond to my ticket for roughly 30 hours and at that time they had already viewed the post on WHT. They replied saying many things, but I want to point out this statement:
Nobody ignored any of your questions, until we could login, we couldn't answer them. I know you provided the login info, and we have not had a chance to login yet to work on this, I do apologize for the delays, but with 2 major unexpected upgrades just released both practically within the same day from cpanel, and both with major bugs, we were extremely inundated with requests this week. This was so unexpected that we did not even have time to rearrange our employee work shifts.
I understand when a company has a hard time. But this company had me as a customer for a very long time in hopes that they would improve. They had an excuse for everything it seemed and instead of taking care of a important time critical issue they were notified about on the 23rd they we're reading a forum on the 26th and shutting down an account over a customer stating their bad experience (which I was planning on cancelling at the end of the month). I have to say I truely feel in my honest opinion: they are incompitent in this situation, and in my opinion I don't believe saving money is worth taking the risk of working with such individuals!
It's almost always a pain to move from one managment company to another but in this situation it is worth it!
I truely hope that no other customers of theirs go through this kind of situation, but would be interested in hearing of any similar experiences.
-
05-27-2006, 07:04 AM #30Newbie
- Join Date
- Dec 2004
- Posts
- 14
Is there anyone here other than Rich that can tell about their experiences with PSM?
I'm guessing gasxtreme has been with them for a little while too.
I'm curious to hear about more experiences.
-
05-27-2006, 07:05 AM #31Web Hosting Master
- Join Date
- Oct 2005
- Posts
- 1,317
Well PSM. Stay like you are, don't listen to anyone saying less support will greaten your bottom line. Remember, the cheaper the services, the more people you attract. If you also have kick-*** service, than that just attracts tones more customers.
Which greatens your bottom line more than cutting the service.
-
05-27-2006, 07:06 AM #32Web Hosting Guru
- Join Date
- Mar 2004
- Posts
- 295
I was with platinum server management for my first month, whilst they were very helpful, responded to all my tickets in good time, they didn't seem to have as much knowledge in the high bandwidth / IO solution I was running. They're great if you're a webhost, running cPanel, etc.. But if you need a highly optimised server for dealing with large amounts of traffic without cPanel i'd reccommend going elsewhere.
░ Ampinet.co.uk - UK Webhosting - Coming Soon!
░ 99.99% Uptime Guarentee | Shared Hosting | Reseller Hosting | 24/7 Support
-
05-27-2006, 08:21 AM #33Disabled
- Join Date
- Dec 2004
- Location
- Southwest Florida
- Posts
- 955
Originally Posted by joshcrick
-
05-27-2006, 08:51 AM #34Web Hosting Guru
- Join Date
- Jul 2004
- Location
- Atlanta, GA
- Posts
- 253
Originally Posted by mrblack77
Bottom line: For $30/month, they do an outstanding job. I couldn't be happier
-steve
-
05-27-2006, 10:26 AM #35Web Hosting Master
- Join Date
- Feb 2005
- Posts
- 1,358
I recently (within the last two months) added several servers to be managed by PSM. I cannot say how happy I have been with their service. Their responses are very fast on emergency issues and they have solved all my tickets thus far without any issues.
Eleven2 Web Hosting - World-Wide Hosting, Done Right!
-
05-27-2006, 02:56 PM #36Web Hosting Master
- Join Date
- Apr 2003
- Location
- Canada
- Posts
- 587
We've been using their services, and servers, for over a year now and have never had any problems. Even low priority tickets have never taken more than a few hours for a response.
Mike
cPanel/WHM scripts at Premier Website Solutions (all your website needs)
Support young figure skaters in training. juniorskaters.com
-
05-27-2006, 10:39 PM #37Newbie
- Join Date
- Dec 2004
- Posts
- 14
Originally Posted by Premier
Wow I can't say I've had the same good experience as my other post indicate. I'm glad you guys are getting such good service. They said they didn't have anything against me, but I haven't had these great quick responses in a lot of cases. I felt like I had to do some baby sitting to get things done. They would ignore questions I asked just like my latest ticket. Even in that ticket they didn't even mention checking on the software I mentioned consistantly until many responses in. It was like I had to badger them just to get a response to that issue.
I am glad to see others not having those issues. At least it would make more since if it was just a prejudice situation which caused my issues.
-
06-04-2006, 12:13 PM #38Web Hosting Guru
- Join Date
- Sep 2005
- Posts
- 274
Ummm
Originally Posted by swflnetworks
Are you not affraid that your customers will see your post ????
-
06-04-2006, 12:53 PM #39Web Hosting Master
- Join Date
- Aug 2005
- Location
- Seattle, WA
- Posts
- 1,169
Originally Posted by mrblack77
/disable plz.
-
06-04-2006, 01:14 PM #40Web Hosting Master
- Join Date
- Feb 2004
- Posts
- 600
Originally Posted by kevhostingDating Revolution Method - Book on how to meet and attract women
-
06-04-2006, 01:19 PM #41Web Hosting Master
- Join Date
- Feb 2004
- Posts
- 600
Originally Posted by goofygarberDating Revolution Method - Book on how to meet and attract women
-
06-04-2006, 04:49 PM #42Newbie
- Join Date
- Dec 2004
- Posts
- 14
Originally Posted by goofygarber
What crawled up yor back end and died?
I haven't said a word for sometime now. You're the only one bringing it back up. If someone else wants to continue to talk about it so be it, but I have already stopped. You're the only one bitching about it.
Hopefully you do understand the point of talking on a forum is to discuss other peoples point of views and share their experience. In fact I asked to hear about good experiences as well if you read all of my post.
By the way since I'm here: PSM did manage to do the right thing by at least giving a refund without me asking. I may not agree with them just shutting off my account with a way to respond and them not answering their phones while having some kind of answering system/phone system that won't let you leave a message. But at least I will give the credit where it is due!
-
06-04-2006, 06:15 PM #43Web Hosting Master
- Join Date
- Aug 2005
- Location
- Seattle, WA
- Posts
- 1,169
05-26-2006, 05:10 AM #26
mrblack77
-
06-04-2006, 07:54 PM #44ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
I'm trying PSM this month on one of my servers. They seem pretty good with CPanel and did all the basic setup for me to a good standard, for the price they charge, so far I find it an excellent way to cut down your time and huge responsibility on your servers.
-
06-05-2006, 03:08 PM #45Account Suspended
- Join Date
- Jul 2005
- Posts
- 97
Just wanted to add my own experience with Platinum Management, their service is as good as long is their domain name Seriously, I had a horrible experience with Server4Sale which were doing a very bad job of managing the server, so I turned to Platinum and they cleared all issues quickly, efficiently. Only problem was that when Server4Sale realized that one of "their" boxes was being managed by Platinum they freaked out, and the hostilities began that led to their shutting the server down and making me lose all my data. So for me it's big thumbs up for Platinum and huge thumbs down for Server4Sale. I think Platinum should begin reselling for LayeredTech and SoftLayer, it would be an awesome combination.
-
06-05-2006, 08:04 PM #46Web Hosting Master
- Join Date
- Jul 2005
- Location
- Australia - NSW
- Posts
- 1,053
Originally Posted by mrblack77
Just for the heck of it -
PSM is great, simple as that.
Response times - Well, I'm in Australia, they are USA, different time zones, usually responses in 5 minutes.
All the problems I had have been resolved, I'm not sure I have any problems with my server at the moment, nor is there anything I need to install, because PSM has done it already.
For $30 it's more that meets the eye.Recommended: Stablehost, Hivelocity, Fused
-
06-05-2006, 11:52 PM #47Newbie
- Join Date
- May 2002
- Posts
- 24
Has anyone used PSM for monitoring only? I sent them an email and it has been 3 days, with a followup, and no replies. What is the best way to contact their support?
Alex - President
ASThost - Your affordable and reliable webhosting solution.
http://www.asthost.com
-
06-06-2006, 05:17 AM #48ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Originally Posted by ASTHost
One criticism I can think of so far of PSM: Their pricing is very low, too low. This only means, more clients, yet still comparatively low income. When they will have too many clients I'm sure their quality of service will be compromised. It's a basic observation.
-
06-06-2006, 06:06 AM #49Web Hosting Master
- Join Date
- Jul 2005
- Location
- New Jersey, US
- Posts
- 1,597
Originally Posted by ASTHost
Originally Posted by SiteManagedPlatinumServerManagement (also known as PSM)
The OLDEST and LARGEST and MOST TRUSTED server management provider in the USA, with 15+ employees and growing!
Providing quality support for OVER 21 years! Currently supporting over 3,000+ servers monthly!
www.PlatinumServerManagement.com Proud member of the NJ BBB & Chamber of Commerce & Authorized cPanel Partner.
-
06-06-2006, 06:11 AM #50ex. *** *****
- Join Date
- Sep 2004
- Location
- Italy
- Posts
- 1,673
Originally Posted by ServerManagement