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Thread: GoDaddy support

  1. #1
    Join Date
    May 2002
    Location
    Virginia
    Posts
    552

    Question GoDaddy support

    Where is it?
    Been waiting for a reply for weeks. I also bought a domain from somebody and he does not get a reply from godaddy to transfer the domain to my account.

    HL

  2. #2

    Talking

    Support is really bad with godaddy. Send them emails regarding problems but they never reply from my experience.

    Regards.
    WHO AM I? CLICK HERE!

  3. #3
    Join Date
    Sep 2003
    Location
    Saskatchewan, Canada
    Posts
    946
    I have always gotten a response within 12 hours.
    Just make sure when you email them you be as specific as possible so they do not have to be guessing what you want.

  4. #4
    Join Date
    Apr 2002
    Location
    Huntsville, Alabama
    Posts
    746
    I usually get an email response within 24 hours. I've called them once and had the problem fixed in 5 minutes.
    The member formerly known as Enigmatics
    Teh Harem

  5. #5
    Join Date
    Mar 2002
    Posts
    125
    Hmm, weird. I always get a response within a few hours

  6. #6
    Join Date
    Mar 2002
    Location
    Orlando, FL
    Posts
    12,207
    Escalating an issue with GoDaddy? Forget about getting a reply. Your best bet is to open a new ticket.

  7. #7
    Originally posted by timechange
    Escalating an issue with GoDaddy? Forget about getting a reply. Your best bet is to open a new ticket.
    That's a good suggestion. Thanks

    Regards
    WHO AM I? CLICK HERE!

  8. #8

  9. #9
    Join Date
    May 2003
    Posts
    1,708
    Had a customer needing support from them lately and found out it is best to just call them. The guy on the phone was receptive to helping me get our customer sorted out. Waited weeks on email response though.
    ~~~~~~~~~~~~~~~~~~~~~
    UrNode - Virtual Solutions
    http://www.UrNode.com

  10. #10
    Join Date
    Jul 2003
    Location
    East TN
    Posts
    568
    I have had good experience, minus all the emails, which most all that they send to me, get put in my spam folder since it doesn't make it passed my filters
    Take care,
    Lori
    -- Please use tags for code. PM me for information if not sure how to do so. | Refer to PHP Manual and MySQL Manual before posting.

  11. #11

    Re: GoDaddy support

    Originally posted by Hostlead
    Where is it?
    Been waiting for a reply for weeks. I also bought a domain from somebody and he does not get a reply from godaddy to transfer the domain to my account.

    HL
    GoDaddy does have great support. Probably one of the best in the business.
    You ever try calling Network Solutions? Now they have bad support.

    But GoDaddy:
    If you call them the support is immediate.
    If you email them they will get back to you usually within 24 hours.

    That's fair for the prices they are charging.
    If you were paying $500 a domain then I would expect a better service and 1 minute response.
    But for $8 they are the best in the business.

    -Steve

  12. #12
    Join Date
    Jul 2002
    Location
    Kuwait
    Posts
    10,620
    their ticket system works just fine, they always get back to me within 1 - 24hrs timeframe

    i'd suggest to open new ticket
    Bashar Al-Abdulhadi - KuwaitNET Internet Services Serving customers since 1997
    Kuwait's First Webhosting and Domain Registration provider - an ICANN Accredited Registrar

    Twitter: Bashar Al-Abdulhadi

  13. #13
    ya same here for me

  14. #14
    Join Date
    Aug 2002
    Location
    Chandler, Arizona
    Posts
    2,564
    As others said, if you're in the USA just call them. For the most part their reps are decent and pretty nice.
    -Robert Norton
    www.SophMedia.com

  15. #15
    Join Date
    Sep 2002
    Location
    Cebu
    Posts
    1,054
    I'm one of the victims of Godaddy's sometimes no reply support.

    Better sending a new support ticket.

    Calling them is more effective, but if you're calling from another country is not so good.
    He who hates correction will die. --Proverbs 15:10
    Jeffrey's Cute Blog

  16. #16
    Join Date
    Dec 2003
    Posts
    30
    I always call for support, and always get it immediatly after my call. Nothing to say but positive things about GoDaddy support here.

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