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10-02-2008, 01:23 PM #376Web Hosting Master
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10-02-2008, 02:02 PM #377Web Hosting Master
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10-02-2008, 02:13 PM #378Web Hosting Guru
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Seems to be a pattern present with "Ralph". I still think LSN is a phenomenal company to work with, everyone makes mistakes, it's whether or not they make recurring mistakes with a recurring theme.
-fin
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10-02-2008, 02:30 PM #379Web Hosting Master
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10-02-2008, 02:44 PM #380Web Hosting Guru
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The scary part is that this is the typical setup of the average host here... In relation to the business and the person behind it.
And have any of you read the threads on DP?...
I have no idea how this business has transitioned, but if it was anything like that I don't see how any customers can complain now.
http://forums.digitalpoint.com/showthread.php?t=648218
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What where his current hosting packages?Last edited by TowerOfPower; 10-02-2008 at 02:56 PM.
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10-02-2008, 02:47 PM #381New Member
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10-02-2008, 02:56 PM #382Too smart for her own good.
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I think the obvious solution here, Ralph, and I mean this gently and genuinely is that if you are going to continue in the hosting business, you absolutely need a fully managed server.
I'm talking about 100% fully managed server administration ... so that you, Ralph, would be able to learn how to run a server as you go, but the heavy lifting of administration and management is done for you.
This way you could go about running your hosting company and taking care of clients, but you wouldn't be up to your elbows in things that could be disastrous. The major stuff -- including managing and oversight of backups, monitoring the RAID array, monitoring disk health, software updates, etc. -- would all be done by the hosting company as part of their administration.
Ralph, take a look at the amount of money you have lost (and/or will lose) through the current catastrophe.
-- Add in the money you lost from the last catastrophe.
-- Add in the money you have lost from problematic server setups.
How many thousands of dollars are we talking?? Seriously, fire up Excel and dig these numbers up. You need to know them in order to be successful.
Then realize, Ralph, you don't have to keep hemorrhaging cash!!
By paying a bit more up-front, you will get a quality server, full RAID array, off-server backups, and yes the convenience of cPanel too and you also get your own resident expert, 24/7 full-on monitoring, you get the opportunity to learn how to do things the right way from an expert, and you are also protected from things going wrong by your accidentally issuing the wrong command ............
Ralph, I've been in your shoes. I too started from Square One with not a lick of knowledge, I didn't even know what the hell linux was when I set out. Now I am a full-fledged Tier 2 level administrator. I am self-taught, I learned by doing ......... but the key to success was knowing my weaknesses and aligning with experts in the early days ... they taught me how to do stuff, and they did the major stuff so I didn't screw it up.
We all go through this process. There is no shame in it. Frankly this is the stuff of life - starting out from scratch and learning -- about everything. The problem comes in when we don't recognize or acknowledge our limitations, and we make poor decisions because of that.
In your case, self-managed or partially-managed servers are still a poor choice. You need fully managed boxes. And that is okay!!!!! You will graduate to partial and then self-managed capabilities eventually. But please, please ... take honest stock of where you're at and how you can best prevent a recurrence in the future. Having been doing this for 7 years now (which is a long time in internet years) I can tell you -- your butt will be best covered with a fully-managed box. DO NOT cheap out on a new server that doesn't have the FULL management included.
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10-02-2008, 03:00 PM #383Too smart for her own good.
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Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.0
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10-02-2008, 03:51 PM #384Junior Guru Wannabe
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10-02-2008, 04:24 PM #385Retired Moderator
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10-02-2008, 04:32 PM #386Web Hosting Master
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10-02-2008, 04:34 PM #387Web Hosting Master
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10-02-2008, 06:56 PM #388Web Hosting Guru
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Hello there everyone,
I would like to jump in right here and tell everyone that we are all working extremely hard to get this all back up. At this point I have been helping Ralph get back up, an get him some new servers... So! Let it just be said that all service will be returned shortly. I am having four people from my team help this get all back up... Please be patient with us, and bear with us through this whole tragedy.
At this point servers have been deployed and I am currently creating VPS's.... And no, the servers are not at limestone
Have a great day you all!-Jacob
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10-02-2008, 08:07 PM #389Web Hosting Guru
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10-02-2008, 08:08 PM #390Web Hosting Master
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10-02-2008, 08:20 PM #391Web Hosting Master
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10-02-2008, 08:23 PM #392Junior Guru Wannabe
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just being an outsider looking in, i would be shocked, truly amazed and actually kind of disappointed that anyone would want to host or continue hosting with this person. looking through those previous provided threads, relevant or not - i think very relevant, only enhances the fact that he cant handle running a serious business. he acts like an utter and complete child, and doesn't instill any kind of confidence, at least in me. maybe he has great intentions, but intentions are only worth so much - which is very little.
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10-02-2008, 09:57 PM #393Too smart for her own good.
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Ahhhh, they wiped the data off a backup drive they knew was needed to be restored?? Hello, Bueller?? Bueller??
Good heavens man, wake up and smell the coffee. Anybody with a brain physically removes the backup drive so it can't possibly be overwritten. Common sense 101. This is incompetence, start to finish.
(And I'm not even going to go into the part where they couldn't figure out how to console in.)
People, even The Planet and Layered Tech do better than this... And that's sad.
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10-02-2008, 10:13 PM #394Disabled
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Umm okay Ralph so what are you doing ? Do I need to find another host ?
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10-02-2008, 10:26 PM #395Disabled
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I don't judge him by way of his attitude, cause lets face it, what if you were in this situation I am sure 90% of you would be acting the same way as him especially if it is his bread and butter on the table. Stress does strange things to people.............. I know, I am a truck driver
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10-02-2008, 10:41 PM #396Web Hosting Master
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What disappoints me the most is not that Ralph made a mistake, but the fact that at one point in this thread, he basically wanted to give up. And I hope he does not give up on this.
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10-02-2008, 11:48 PM #3970