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  1. #376
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    Quote Originally Posted by MichaelMcC View Post
    I don't think BurstNet would hold backups hostage if they saw this thread.
    That's debatable.
    Crissic Solutions, LLC - Affordable VPS Solutions.
    Our business is based on Honesty & Transparency!
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  2. #377
    Join Date
    Apr 2007
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    Quote Originally Posted by Matt.G View Post
    I agree with you 100% and i'm sure the clients would be more than happy to be hosted on a Burst Server. Its not like what their receiving is anything to brag about at the moment...
    It's a shame he doesn't seem to be doing anything about it... it hardly takes long to order and tell everyone. Very suspicious.
    Afterburst - the best unmetered VPS - read why here!
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  3. #378
    Join Date
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    Seems to be a pattern present with "Ralph". I still think LSN is a phenomenal company to work with, everyone makes mistakes, it's whether or not they make recurring mistakes with a recurring theme.

    -fin
    Thales
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  4. #379
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    Quote Originally Posted by Thales View Post
    Seems to be a pattern present with "Ralph". I still think LSN is a phenomenal company to work with, everyone makes mistakes, it's whether or not they make recurring mistakes with a recurring theme.

    -fin
    Thales
    I agree completely.
    Crissic Solutions, LLC - Affordable VPS Solutions.
    Our business is based on Honesty & Transparency!
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  5. #380
    Join Date
    Jul 2003
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    NC
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    270
    The scary part is that this is the typical setup of the average host here... In relation to the business and the person behind it.

    And have any of you read the threads on DP?...

    I have no idea how this business has transitioned, but if it was anything like that I don't see how any customers can complain now.

    http://forums.digitalpoint.com/showthread.php?t=648218
    Unmetered Reseller
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    We do allow porn sites but no proxies.
    $3/month or $20/year.

    What where his current hosting packages?
    Last edited by TowerOfPower; 10-02-2008 at 02:56 PM.
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  6. #381
    Quote Originally Posted by MakoS View Post
    I believe it is the resellers that have poor business plans, low profit margins, and are generally inexperienced with running a full fledged IT service that are making people believe all resellers are bad. A majority of these "businesses" are run by people who have little, if any, professional IT and company management experience.

    However, people will still continue to purchase from these inexperienced and unsustainable resellers who profit two quarters on each server they sell because they want to save a few dollars per month.

    Going with a reseller isn't bad, as many of these companies add valuable extra services and provide more personalized customer service. The consumer needs to be educated and objective when selecting a provider for themselves. Many consider price as the most important factor and then are left in shock when their websites/data are affected by their provider cutting corners everywhere possible.

    Makos,

    Your current "reseller" clients know your thoughts on this? Because you in fact offer reseller plans.
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  7. #382
    Join Date
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    I think the obvious solution here, Ralph, and I mean this gently and genuinely is that if you are going to continue in the hosting business, you absolutely need a fully managed server.

    I'm talking about 100% fully managed server administration ... so that you, Ralph, would be able to learn how to run a server as you go, but the heavy lifting of administration and management is done for you.

    This way you could go about running your hosting company and taking care of clients, but you wouldn't be up to your elbows in things that could be disastrous. The major stuff -- including managing and oversight of backups, monitoring the RAID array, monitoring disk health, software updates, etc. -- would all be done by the hosting company as part of their administration.

    Ralph, take a look at the amount of money you have lost (and/or will lose) through the current catastrophe.

    -- Add in the money you lost from the last catastrophe.

    -- Add in the money you have lost from problematic server setups.

    How many thousands of dollars are we talking?? Seriously, fire up Excel and dig these numbers up. You need to know them in order to be successful.

    Then realize, Ralph, you don't have to keep hemorrhaging cash!!

    By paying a bit more up-front, you will get a quality server, full RAID array, off-server backups, and yes the convenience of cPanel too and you also get your own resident expert, 24/7 full-on monitoring, you get the opportunity to learn how to do things the right way from an expert, and you are also protected from things going wrong by your accidentally issuing the wrong command ............

    Ralph, I've been in your shoes. I too started from Square One with not a lick of knowledge, I didn't even know what the hell linux was when I set out. Now I am a full-fledged Tier 2 level administrator. I am self-taught, I learned by doing ......... but the key to success was knowing my weaknesses and aligning with experts in the early days ... they taught me how to do stuff, and they did the major stuff so I didn't screw it up.

    We all go through this process. There is no shame in it. Frankly this is the stuff of life - starting out from scratch and learning -- about everything. The problem comes in when we don't recognize or acknowledge our limitations, and we make poor decisions because of that.

    In your case, self-managed or partially-managed servers are still a poor choice. You need fully managed boxes. And that is okay!!!!! You will graduate to partial and then self-managed capabilities eventually. But please, please ... take honest stock of where you're at and how you can best prevent a recurrence in the future. Having been doing this for 7 years now (which is a long time in internet years) I can tell you -- your butt will be best covered with a fully-managed box. DO NOT cheap out on a new server that doesn't have the FULL management included.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
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  8. #383
    Join Date
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    Quote Originally Posted by bcherup View Post
    Makos,

    Your current "reseller" clients know your thoughts on this? Because you in fact offer reseller plans.
    He's not talking about reseller accounts on shared servers.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
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  9. #384
    Quote Originally Posted by bithost(NET) View Post
    I think the obvious solution here, Ralph, and I mean this gently and genuinely is that if you are going to continue in the hosting business, you absolutely need a fully managed server.

    I'm talking about 100% fully managed server administration ... so that you, Ralph, would be able to learn how to run a server as you go, but the heavy lifting of administration and management is done for you.

    This way you could go about running your hosting company and taking care of clients, but you wouldn't be up to your elbows in things that could be disastrous. The major stuff -- including managing and oversight of backups, monitoring the RAID array, monitoring disk health, software updates, etc. -- would all be done by the hosting company as part of their administration.

    Ralph, take a look at the amount of money you have lost (and/or will lose) through the current catastrophe.

    -- Add in the money you lost from the last catastrophe.

    -- Add in the money you have lost from problematic server setups.

    How many thousands of dollars are we talking?? Seriously, fire up Excel and dig these numbers up. You need to know them in order to be successful.

    Then realize, Ralph, you don't have to keep hemorrhaging cash!!

    By paying a bit more up-front, you will get a quality server, full RAID array, off-server backups, and yes the convenience of cPanel too and you also get your own resident expert, 24/7 full-on monitoring, you get the opportunity to learn how to do things the right way from an expert, and you are also protected from things going wrong by your accidentally issuing the wrong command ............

    Ralph, I've been in your shoes. I too started from Square One with not a lick of knowledge, I didn't even know what the hell linux was when I set out. Now I am a full-fledged Tier 2 level administrator. I am self-taught, I learned by doing ......... but the key to success was knowing my weaknesses and aligning with experts in the early days ... they taught me how to do stuff, and they did the major stuff so I didn't screw it up.

    We all go through this process. There is no shame in it. Frankly this is the stuff of life - starting out from scratch and learning -- about everything. The problem comes in when we don't recognize or acknowledge our limitations, and we make poor decisions because of that.

    In your case, self-managed or partially-managed servers are still a poor choice. You need fully managed boxes. And that is okay!!!!! You will graduate to partial and then self-managed capabilities eventually. But please, please ... take honest stock of where you're at and how you can best prevent a recurrence in the future. Having been doing this for 7 years now (which is a long time in internet years) I can tell you -- your butt will be best covered with a fully-managed box. DO NOT cheap out on a new server that doesn't have the FULL management included.

    Bailey
    Extremely well said.
    Joshua Walker, Takeout Critic @ 2cartons
    Web Hosting, Reseller Hosting, and VPS Hosting (Cloud Hosting, coming soon!)
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  10. #385
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,105
    Quote Originally Posted by bithost(NET) View Post
    I think the obvious solution here, Ralph, and I mean this gently and genuinely is that if you are going to continue in the hosting business, you absolutely need a fully managed server.

    I'm talking about 100% fully managed server administration ... so that you, Ralph, would be able to learn how to run a server as you go, but the heavy lifting of administration and management is done for you.

    This way you could go about running your hosting company and taking care of clients, but you wouldn't be up to your elbows in things that could be disastrous. The major stuff -- including managing and oversight of backups, monitoring the RAID array, monitoring disk health, software updates, etc. -- would all be done by the hosting company as part of their administration.

    Ralph, take a look at the amount of money you have lost (and/or will lose) through the current catastrophe.

    -- Add in the money you lost from the last catastrophe.

    -- Add in the money you have lost from problematic server setups.

    How many thousands of dollars are we talking?? Seriously, fire up Excel and dig these numbers up. You need to know them in order to be successful.

    Then realize, Ralph, you don't have to keep hemorrhaging cash!!

    By paying a bit more up-front, you will get a quality server, full RAID array, off-server backups, and yes the convenience of cPanel too and you also get your own resident expert, 24/7 full-on monitoring, you get the opportunity to learn how to do things the right way from an expert, and you are also protected from things going wrong by your accidentally issuing the wrong command ............

    Ralph, I've been in your shoes. I too started from Square One with not a lick of knowledge, I didn't even know what the hell linux was when I set out. Now I am a full-fledged Tier 2 level administrator. I am self-taught, I learned by doing ......... but the key to success was knowing my weaknesses and aligning with experts in the early days ... they taught me how to do stuff, and they did the major stuff so I didn't screw it up.

    We all go through this process. There is no shame in it. Frankly this is the stuff of life - starting out from scratch and learning -- about everything. The problem comes in when we don't recognize or acknowledge our limitations, and we make poor decisions because of that.

    In your case, self-managed or partially-managed servers are still a poor choice. You need fully managed boxes. And that is okay!!!!! You will graduate to partial and then self-managed capabilities eventually. But please, please ... take honest stock of where you're at and how you can best prevent a recurrence in the future. Having been doing this for 7 years now (which is a long time in internet years) I can tell you -- your butt will be best covered with a fully-managed box. DO NOT cheap out on a new server that doesn't have the FULL management included.

    Bailey
    Please Ralph and other some other hosts, read this post if nothing else. It is really good advice.
    CloudNexus Technology Services
    Managed Services
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  11. #386
    Join Date
    Apr 2007
    Location
    Afterburst Server Racks
    Posts
    1,472
    Quote Originally Posted by bithost(NET) View Post
    I think the obvious solution here, Ralph, and I mean this gently and genuinely is that if you are going to continue in the hosting business, you absolutely need a fully managed server.

    I'm talking about 100% fully managed server administration ... so that you, Ralph, would be able to learn how to run a server as you go, but the heavy lifting of administration and management is done for you.

    This way you could go about running your hosting company and taking care of clients, but you wouldn't be up to your elbows in things that could be disastrous. The major stuff -- including managing and oversight of backups, monitoring the RAID array, monitoring disk health, software updates, etc. -- would all be done by the hosting company as part of their administration.

    Ralph, take a look at the amount of money you have lost (and/or will lose) through the current catastrophe.

    -- Add in the money you lost from the last catastrophe.

    -- Add in the money you have lost from problematic server setups.

    How many thousands of dollars are we talking?? Seriously, fire up Excel and dig these numbers up. You need to know them in order to be successful.

    Then realize, Ralph, you don't have to keep hemorrhaging cash!!

    By paying a bit more up-front, you will get a quality server, full RAID array, off-server backups, and yes the convenience of cPanel too and you also get your own resident expert, 24/7 full-on monitoring, you get the opportunity to learn how to do things the right way from an expert, and you are also protected from things going wrong by your accidentally issuing the wrong command ............

    Ralph, I've been in your shoes. I too started from Square One with not a lick of knowledge, I didn't even know what the hell linux was when I set out. Now I am a full-fledged Tier 2 level administrator. I am self-taught, I learned by doing ......... but the key to success was knowing my weaknesses and aligning with experts in the early days ... they taught me how to do stuff, and they did the major stuff so I didn't screw it up.

    We all go through this process. There is no shame in it. Frankly this is the stuff of life - starting out from scratch and learning -- about everything. The problem comes in when we don't recognize or acknowledge our limitations, and we make poor decisions because of that.

    In your case, self-managed or partially-managed servers are still a poor choice. You need fully managed boxes. And that is okay!!!!! You will graduate to partial and then self-managed capabilities eventually. But please, please ... take honest stock of where you're at and how you can best prevent a recurrence in the future. Having been doing this for 7 years now (which is a long time in internet years) I can tell you -- your butt will be best covered with a fully-managed box. DO NOT cheap out on a new server that doesn't have the FULL management included.

    Bailey
    Well said Bailey, I am following a similar route, started learning basic stuff, then moved on to VPS's where I could experiment, and now, I'm here, running servers all myself. It takes a long time Ralph, but it's better than jumping right in the deep end
    Afterburst - the best unmetered VPS - read why here!
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  12. #387
    Join Date
    Jun 2007
    Location
    North Carolina
    Posts
    4,988
    Quote Originally Posted by bithost(NET) View Post
    I think the obvious solution here, Ralph, and I mean this gently and genuinely is that if you are going to continue in the hosting business, you absolutely need a fully managed server.

    I'm talking about 100% fully managed server administration ... so that you, Ralph, would be able to learn how to run a server as you go, but the heavy lifting of administration and management is done for you.

    This way you could go about running your hosting company and taking care of clients, but you wouldn't be up to your elbows in things that could be disastrous. The major stuff -- including managing and oversight of backups, monitoring the RAID array, monitoring disk health, software updates, etc. -- would all be done by the hosting company as part of their administration.

    Ralph, take a look at the amount of money you have lost (and/or will lose) through the current catastrophe.

    -- Add in the money you lost from the last catastrophe.

    -- Add in the money you have lost from problematic server setups.

    How many thousands of dollars are we talking?? Seriously, fire up Excel and dig these numbers up. You need to know them in order to be successful.

    Then realize, Ralph, you don't have to keep hemorrhaging cash!!

    By paying a bit more up-front, you will get a quality server, full RAID array, off-server backups, and yes the convenience of cPanel too and you also get your own resident expert, 24/7 full-on monitoring, you get the opportunity to learn how to do things the right way from an expert, and you are also protected from things going wrong by your accidentally issuing the wrong command ............

    Ralph, I've been in your shoes. I too started from Square One with not a lick of knowledge, I didn't even know what the hell linux was when I set out. Now I am a full-fledged Tier 2 level administrator. I am self-taught, I learned by doing ......... but the key to success was knowing my weaknesses and aligning with experts in the early days ... they taught me how to do stuff, and they did the major stuff so I didn't screw it up.

    We all go through this process. There is no shame in it. Frankly this is the stuff of life - starting out from scratch and learning -- about everything. The problem comes in when we don't recognize or acknowledge our limitations, and we make poor decisions because of that.

    In your case, self-managed or partially-managed servers are still a poor choice. You need fully managed boxes. And that is okay!!!!! You will graduate to partial and then self-managed capabilities eventually. But please, please ... take honest stock of where you're at and how you can best prevent a recurrence in the future. Having been doing this for 7 years now (which is a long time in internet years) I can tell you -- your butt will be best covered with a fully-managed box. DO NOT cheap out on a new server that doesn't have the FULL management included.

    Bailey
    Very well said.
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  13. #388
    Join Date
    Apr 2008
    Location
    Oregon
    Posts
    295
    Hello there everyone,
    I would like to jump in right here and tell everyone that we are all working extremely hard to get this all back up. At this point I have been helping Ralph get back up, an get him some new servers... So! Let it just be said that all service will be returned shortly. I am having four people from my team help this get all back up... Please be patient with us, and bear with us through this whole tragedy.
    At this point servers have been deployed and I am currently creating VPS's.... And no, the servers are not at limestone
    Have a great day you all!
    -Jacob
    iWebFusion [AS397373] - 6 US datacenters offering shared, reseller, dedicated, VPS and Colo
    California (x2) | Oregon | Iowa | North Carolina | Nevada
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  14. #389
    Quote Originally Posted by iWF-Jacob View Post
    And no, the servers are not at limestone
    And they will not be again.
    Andrew Anderson
    Sales Manager
    NerdyHost.com
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  15. #390
    Join Date
    Nov 2007
    Posts
    1,262
    Quote Originally Posted by $alesMan View Post
    And they will not be again.
    What is so bad with limestone? This is a repeated issue with ralph so what makes going to a different provider any better than any of the other issues?
    Crissic Solutions, LLC - Affordable VPS Solutions.
    Our business is based on Honesty & Transparency!
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  16. #391
    Join Date
    Jun 2007
    Location
    North Carolina
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    Quote Originally Posted by CrissicSolutions View Post
    What is so bad with limestone? This is a repeated issue with ralph so what makes going to a different provider any better than any of the other issues?
    Agreed. Ralph made a mistake, just as LSN did. And now you're saying that you'll never be using them again, acting like they're horrible... what is that telling people about the SellWHM situation?
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  17. #392
    Join Date
    Mar 2007
    Location
    new orleans
    Posts
    47
    just being an outsider looking in, i would be shocked, truly amazed and actually kind of disappointed that anyone would want to host or continue hosting with this person. looking through those previous provided threads, relevant or not - i think very relevant, only enhances the fact that he cant handle running a serious business. he acts like an utter and complete child, and doesn't instill any kind of confidence, at least in me. maybe he has great intentions, but intentions are only worth so much - which is very little.
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  18. #393
    Join Date
    Feb 2004
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    Quote Originally Posted by CrissicSolutions View Post
    What is so bad with limestone?
    Ahhhh, they wiped the data off a backup drive they knew was needed to be restored?? Hello, Bueller?? Bueller??

    Good heavens man, wake up and smell the coffee. Anybody with a brain physically removes the backup drive so it can't possibly be overwritten. Common sense 101. This is incompetence, start to finish.

    (And I'm not even going to go into the part where they couldn't figure out how to console in.)

    People, even The Planet and Layered Tech do better than this... And that's sad.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
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  19. #394
    Umm okay Ralph so what are you doing ? Do I need to find another host ?
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  20. #395
    I don't judge him by way of his attitude, cause lets face it, what if you were in this situation I am sure 90% of you would be acting the same way as him especially if it is his bread and butter on the table. Stress does strange things to people.............. I know, I am a truck driver
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  21. #396
    Join Date
    Jun 2007
    Location
    North Carolina
    Posts
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    What disappoints me the most is not that Ralph made a mistake, but the fact that at one point in this thread, he basically wanted to give up. And I hope he does not give up on this.
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  22. #397
    Join Date
    Jul 2002
    Location
    Victoria, Australia
    Posts
    36,941
    Quote Originally Posted by RalphC View Post
    I am going to report this thread and have it closed.
    Closed as requested.
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