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  1. #1

    Support Resort: Quality technical staff from $1.67 per hour!!

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    Support Resort: Quality technical staff from $1.67 per hour!!
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    Have you ever considered outsourcing your customer service operations? Or perhaps your system administration?



    By outsourcing to SupportResort.com you can:

    • Dramatically reduce your operating costs
    • Improve response times
    • Increase the pool of expertise available to you
    • Free up your time so that you have more scope to build your business
    • Provide your customers with quality replies from our team of experts



    SupportResort.com is based in India, and is able to provide its services at very low prices due to the lower cost of living and lower wages in India. Prices start at:

    • $0.25 per domain
    • $1.20 per ticket
    • $50 per server
    • $1.67 per hour for your own dedicated staff



    You also get FREE Server Monitoring with any monthly-paid plan.!


    We have a full range of IT services including customer support, server maintenance, server administration, web development and programming and business process outsourcing.


    Support plans for all hosts
    ---------------------------


    • Our support plans start as low as $25 per month so are suitable even for start-up web hosting companies.
    • Our Per Ticket Plans, Per Domain Plans and Per Server Plans are suitable for hosts of any size.
    • Medium-to-large web hosts are also fully catered for through our Flexible 24/7 Plan and Dedicated Support Plan.



    Flexible 24/7 Plan
    -------------------



    With the Flexible 24/7 Plan, we monitor your support queue around the clock, and devote up to 12 hours of staff time per day to answer your customers' questions (or up to 40 tickets, whichever comes first).

    This plan therefore will suit the web host who offers around-the-clock customer support, but who's volume requirement is not large enough to warrant using our full 24 hour Dedicated Support plan.

    The Flexible 24/7 plan costs only US$800 per month.


    Dedicated Support Plan
    -----------------------



    The Dedicated Support Plan provides you with your own dedicated staff -
    entirely devoted to servicing you and your customers. Prices are:


    • 1-seat, 8 hours a day: US$400/month
    • 1-seat, 12 hours a day: US$600/month
    • 1-seat, 24 hours a day: US$1200/month


    That's only $1.67 per hour!


    Cut your costs
    ---------------


    Imagine your hosting company without:

    • In-house support staff wages
    • Staff medical,insurance and superannuation
    • Staff training
    • Staff interviews
    • Extra computers
    • Office space and furniture
    • Sick leave and holiday pay


    Eliminate these costs by outsourcing to a company you can trust.



    The right people
    -----------------


    A support company is only as good as its people.


    We are extremely fussy about who we hire. To this point we have employed only the top 1% of applicants and insist all our staff have:


    • Very strong English
    • A talent for customer service
    • Outstanding troubleshooting skills
    • University-level IT qualifications


    Many also have:

    • Relevant technical qualifications (such as RHCE, CCNA etc)
    • Significant prior web hosting industry experience.


    This ensures that your clients receive only the highest standard of support.


    Find out more:
    --------------



    For full details on how we can help your business grow, and information on our full range of plans, please visit our website at: http://www.supportresort.com.


    We look forward to helping you!
    SupportResort.com
    http://www.supportresort.com/
    "Your first resort for customer support"

  2. #2
    .
    Last edited by AcmeShells; 07-08-2004 at 02:40 PM.

  3. #3
    Join Date
    Nov 2000
    Location
    Dayton OH
    Posts
    359
    AcmeShells: I would take a qwik read of the forum rules !

    ------------------
    The following rules are in place for ALL members in this forum:

    Anyone found to be intentionally "trashing" another's ad may be suspended as we see fit without warning.

    The Advertising Forums are not a place for you to critique one's ad. Comments such as "You could get a better deal at.....", or "Your price is way too high for that...", or "That design stinks....", etc. will be removed and your account may be suspended as noted above.

    Community Leaders will have the final say as to what is and isn't ad trashing. If you think your post might violate a rule - don't post it. Contact us to check if it would be violating a rule. If you still want to get your point across to the thread starter, then PM or email is always an option.
    -------------------
    Nathan M.
    Stormwire.com
    A decade of professional hosting !

  4. #4
    After I made the post I thought about it and then edited it out.

  5. #5
    Join Date
    May 2003
    Location
    San Francisco, Ca
    Posts
    12
    Sounds like a great deal :-) I might be interested in your services. Might be interested in moving from the per ticket situation to the lower end dedicated staff situation once things are more established.

    :-)

    thanks

  6. #6
    Hi Rangan,

    Do you have a guaranteed response and resolution time?

    Thanks

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