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  1. #1
    Join Date
    Oct 2002
    Location
    Ontario, Canada
    Posts
    8

    Help with webreseller.net

    I ordered a VPS with Ensim a little after 8am EDT this morning. I immediately got an automatic response saying that my order had been received.

    I am a night owl, so I was off to bed after that and figured it would be processed during the day and I could do some work tonight.

    I have no further emails from them. I left a message on their sales line. There is no one online at their live chat.

    How long does it normally take to process an order for a VPS? Is there another way that I should try to contact them?

    Jennifer

  2. #2
    Join Date
    Jun 2003
    Location
    Texas
    Posts
    1,957
    Check to see if they have a forum or help desk and use a support ticket. I am really suprised they have not called to verify. But not all companies do this.

  3. #3
    Join Date
    Oct 2002
    Location
    Ontario, Canada
    Posts
    8
    I have replied to the order email, though I just did that a half-hour ago. They have a forum, but it is not very active and no one is currently online.

    I'd have to already have an account to submit a support ticket.

    It's possible that they tried to call this morning. There is a voice mail from 9:42am that is just a tone and then a hang up. Does anyone know if they confirm orders before processing? Would they use some kind of auto-dialing to do that?

    Jennifer

  4. #4
    Join Date
    Aug 2003
    Location
    USA
    Posts
    1,036
    Some providers have automated calling systems integrated into their payment systems. If this was the case, I would have expected a call after the order was submitted, not one and one half hours later. That is if it's automated though.

    There are a few possibilities, hopefully you'll be able to get it sorted out.
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