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11-25-2011, 10:59 AM #1Web Hosting Master
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Getting SSL errors on my page in FireFox
Are you getting SSL errors on my page IN FIREFOX. This has been happening for a couple weeks and I can't figure out why. It does not happen in other browsers.
<<snipped>>Last edited by anon-e-mouse; 11-26-2011 at 07:37 AM.
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11-25-2011, 12:01 PM #2Web Hosting Master
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Most likely a problem with intermediate SSL certificate not being installed. I have had this problem before with a site.
Check out this guide for installing SSL certificates for all web servers:
http://help.godaddy.com/article/5346?locale=en
So the intermediate certificate is the certificate between the one for your domain and your Root CA. Your Root CA is GeoTrust Global, so you must install the certificate for Volusion Inc too, because its the intermediate authority.0
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11-25-2011, 12:03 PM #3Web Hosting Master
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What do I tell my web host? They are 100% convinced that they can't reproduce the error.
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11-25-2011, 12:05 PM #4Web Hosting Master
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I get the error saying:
<<snipped>> uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown.
(Error code: sec_error_unknown_issuer)
Tell them they are wrong and they must install the intermediate certificate too.Last edited by anon-e-mouse; 11-26-2011 at 07:38 AM.
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11-25-2011, 12:20 PM #5Disabled
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I've just checked, your chain certs aren't installed.
Common name: www.swiftink.com
SANs: www.swiftink.com, swiftink.com
Organization: www.swiftink.com
Location: US
Valid from November 2, 2011 to November 4, 2012
Serial Number: 7082 (0x1baa)
Signature Algorithm: sha1WithRSAEncryption
Issuer: Volusion, Inc. DV SSL CA
No CA after that.
If your host, can't re-produce this error, I'd consider what they're doing hosting.Last edited by iexo; 11-25-2011 at 12:23 PM.
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11-25-2011, 12:22 PM #6Web Hosting Master
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That's good to know. I'm a bit frustrated since this has been going on for two weeks. So many customers complaining and my host just tells me that they cannot reproduce the error and everything is fine.
I'm glad you guys were able to pinpoint the issue.0
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11-25-2011, 12:57 PM #7Disabled
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If your host gives you further jibber-jabber about not being able to re-produce the issue, just direct them to this thread.
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11-25-2011, 01:37 PM #8Lord of live chats
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Annoyingly, I cannot reproduce this error on my Firefox
Even though I cant help because I cant see the error, I thought you may want to know..
I assume your host is seeing it as fine ( like I am )
Chrome is also certain that the SSL cert is fine.Live Chat Support Software for your Business website - IMsupporting.com0
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11-25-2011, 01:43 PM #9Web Hosting Master
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The issue was resolved by installing the intermediate certificate. So you will not be able to reproduce the error anymore.
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11-25-2011, 01:48 PM #10Lord of live chats
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Live Chat Support Software for your Business website - IMsupporting.com0
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