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05-07-2009, 10:52 AM #26Web Hosting Master
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Addon - And the difference between a free operating system and a free live chat system is the OS is well funded, through sponsorship and partner/sponso programs.
Livechat systems are often funded by a day to day basis or/and small one off donations.Automated, Secure & Low Cost cPanel Backups (on the cloud)
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05-07-2009, 10:55 AM #27Web Hosting Guru
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You might want to view http://www.redhat.com/licenses/gpl.html which clearly states It is free software. Though you only pay for their Update service/network.
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05-07-2009, 11:06 AM #28Web Hosting Master
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Well can you kindly tell me what this page is? https://www.redhat.com/wapps/store/c...mag**.9247cfa6
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05-07-2009, 11:27 AM #29Web Hosting Master
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Hi,
Linux is a Open Source and if free for anyone to use.
Redhat uses Linux and adds some exclusive tools into it.
So its charing for the value added by it and not for Linux.
For Example,
Water is free but companies do charge for selling packed mineral water. Hope you got the point
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05-07-2009, 02:43 PM #30Web Hosting Master
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05-07-2009, 03:14 PM #31Web Hosting Master
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Yes but generally you pay for the packaging the cost of it to get to your home, the cost to stock it on a shelf the cost of making plastic the labour of putting it in plastic, maintaning water pipes ect. Water itself is free but unless you want to go to the -Non Free Man-Made Dam- and get your own fresh water with a bucket (which would also cost you for the plastic bucket)
I'm sure you get the point there.Automated, Secure & Low Cost cPanel Backups (on the cloud)
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05-07-2009, 05:03 PM #32Web Hosting Master
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I agree with other posters that "Online" operator status can be more significant than free vs paid software being utilized.
-mike
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05-07-2009, 06:18 PM #33Web Hosting Master
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05-07-2009, 07:45 PM #34Junior Guru Wannabe
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For me, I prefer for a company I plan to do business with use a paid software service. It kinda shows a bit more quality in my eyes.
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05-07-2009, 08:00 PM #35Web Hosting Master
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05-07-2009, 08:20 PM #36Web Hosting Master
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05-07-2009, 08:43 PM #37Web Hosting Master
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05-07-2009, 09:05 PM #38Web Hosting Master
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05-07-2009, 11:22 PM #39A#* Duke Of New York
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Does it really take more then 10 minutes to install? I think if the chat is down for 10, even 20 minutes most people will live. I mean does he offer 24 hour sales and get requests often at 3am?
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05-07-2009, 11:27 PM #40Web Hosting Master
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that's not the only problem, re-installing, changing all the codes on the pages, and you would be surprised how many chats you get and at what times it is the www
Personally that wasn't the point i was stipulating that freeware has all sorts of problems compared to paidware.Automated, Secure & Low Cost cPanel Backups (on the cloud)
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05-08-2009, 12:17 AM #41A#* Duke Of New York
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The same would happen with a paid host if they changed their code, and in that case, most people put the code in a header file. BUt I still disagree.
The list can go on and on of freeware software that is not loaded with bugs, if you dont want to considered linux free, then the software that runs it, especially for a webserver is virtually all free and does not contain many bugs, and when they do, they get fixed. If you really think that IIS is better quality, then there really is no reason to run rh.Chicago Electronic Cigarettes: Tobacco Free, Smoke Free. 3 E-Cig Models, 11 flavors, and accessories.
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05-08-2009, 08:04 AM #42Web Hosting Master
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05-08-2009, 08:10 AM #43Web Hosting Master
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Couldn't care less. If they don't reply in a timely manner, whether or not they're using Kayako, a bespoke solution or Livezilla, it doesn't matter, I'll still be irritated.
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05-09-2009, 11:05 PM #44WHT Addict
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What's important to me is the customer support, not the software. Although I do get somewhat annoyed with the free chat softwares that they use at default and take no initiative to modify. It would certainly help to show the client who they're talking to..
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05-13-2009, 08:42 AM #45WHT Addict
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I think it is much more important that the service provider is online and available consistently and responds promptly to requests. I do not really care if they run a paid software app or a free one.
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05-13-2009, 11:55 AM #46Web Hosting Master
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05-22-2009, 04:51 AM #47Newbie
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i think that as a customer (and most customers dont know what kayako or livezilla is) it only matters that you get the best support by the company.
as a company it what you expect of your chat software (just chat with the client? or have other options like creating a history of each client's request, average time, etc etc).
kayako is a very good solution and gives more that you'l lever need.
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05-22-2009, 01:47 PM #48Web Hosting Master
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05-22-2009, 01:49 PM #49Newbie
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i totally agree with you.