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  1. #26
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    Addon - And the difference between a free operating system and a free live chat system is the OS is well funded, through sponsorship and partner/sponso programs.

    Livechat systems are often funded by a day to day basis or/and small one off donations.
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  2. #27
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    Quote Originally Posted by Dedihosting View Post
    Well i use Red Hat and the sure isn't free.
    You might want to view http://www.redhat.com/licenses/gpl.html which clearly states It is free software. Though you only pay for their Update service/network.
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  3. #28
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    Well can you kindly tell me what this page is? https://www.redhat.com/wapps/store/c...mag**.9247cfa6

    Thanks
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  4. #29
    Quote Originally Posted by Dedihosting View Post
    Well can you kindly tell me what this page is? https://www.redhat.com/wapps/store/c...mag**.9247cfa6

    Thanks
    Hi,
    Linux is a Open Source and if free for anyone to use.
    Redhat uses Linux and adds some exclusive tools into it.

    So its charing for the value added by it and not for Linux.


    For Example,
    Water is free but companies do charge for selling packed mineral water. Hope you got the point

  5. #30
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    Quote Originally Posted by Gary4gar View Post
    Hi,
    Linux is a Open Source and if free for anyone to use.
    Redhat uses Linux and adds some exclusive tools into it.

    So its charing for the value added by it and not for Linux.


    For Example,
    Water is free but companies do charge for selling packed mineral water. Hope you got the point
    lol. your right. people with town water pay the town people with well water get it free. and linux is true. most hosts use centos and its free.
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  6. #31
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    Yes but generally you pay for the packaging the cost of it to get to your home, the cost to stock it on a shelf the cost of making plastic the labour of putting it in plastic, maintaning water pipes ect. Water itself is free but unless you want to go to the -Non Free Man-Made Dam- and get your own fresh water with a bucket (which would also cost you for the plastic bucket)

    I'm sure you get the point there.
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  7. #32
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    I agree with other posters that "Online" operator status can be more significant than free vs paid software being utilized.

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  8. #33
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    Quote Originally Posted by Dedihosting View Post
    Hello,

    I'm just wondering what you think of company using livezilla, crafty syntax or other free software compared to Paid ones like live person and providesupport

    Now personally i would prefer a company to to use a paidchat software program, mainly because i pay attention to the details of a host and i ask myself why do they use a free one, are they not funded well, no pockets are they working day to day to keep the servers up.

    What is your opinion of freeware and paidware.
    Ever thought they like the way the free one works better?

  9. #34
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    For me, I prefer for a company I plan to do business with use a paid software service. It kinda shows a bit more quality in my eyes.

  10. #35
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    Quote Originally Posted by nerdster View Post
    For me, I prefer for a company I plan to do business with use a paid software service. It kinda shows a bit more quality in my eyes.
    what if the free one had less exploits worked better for both the customer and the host? So you would rather have struggles with paid software over a perfectly fine free one?
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  11. #36
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    Quote Originally Posted by darkeden View Post
    what if the free one had less exploits worked better for both the customer and the host? So you would rather have struggles with paid software over a perfectly fine free one?
    Can you name a paid one that has exploits/ bugs that you seem to make it such a struggle!

    And then name a free one that has a bug!
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  12. #37
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    Quote Originally Posted by Dedihosting View Post
    Can you name a paid one that has exploits/ bugs that you seem to make it such a struggle!

    And then name a free one that has a bug!
    livezilla is easyer and better then some of the paid software.... just like kayako is paid but theres some free software that does the identcle stuff
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  13. #38
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    Quote Originally Posted by darkeden View Post
    livezilla is easyer and better then some of the paid software.... just like kayako is paid but theres some free software that does the identcle stuff
    I have to disagree about livezilla being easier, I have a client that simply cannot upgrade from one version to the new version, why because its free! How to fix it disrupt his business possibly losing potential leads.

    That is just one example of freeware!
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  14. #39
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    Does it really take more then 10 minutes to install? I think if the chat is down for 10, even 20 minutes most people will live. I mean does he offer 24 hour sales and get requests often at 3am?
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  15. #40
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    Quote Originally Posted by davidb View Post
    Does it really take more then 10 minutes to install? I think if the chat is down for 10, even 20 minutes most people will live. I mean does he offer 24 hour sales and get requests often at 3am?
    that's not the only problem, re-installing, changing all the codes on the pages, and you would be surprised how many chats you get and at what times it is the www

    Personally that wasn't the point i was stipulating that freeware has all sorts of problems compared to paidware.
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  16. #41
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    The same would happen with a paid host if they changed their code, and in that case, most people put the code in a header file. BUt I still disagree.
    The list can go on and on of freeware software that is not loaded with bugs, if you dont want to considered linux free, then the software that runs it, especially for a webserver is virtually all free and does not contain many bugs, and when they do, they get fixed. If you really think that IIS is better quality, then there really is no reason to run rh.
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  17. #42
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    Quote Originally Posted by davidb View Post
    The same would happen with a paid host if they changed their code, and in that case, most people put the code in a header file. BUt I still disagree.
    The list can go on and on of freeware software that is not loaded with bugs, if you dont want to considered linux free, then the software that runs it, especially for a webserver is virtually all free and does not contain many bugs, and when they do, they get fixed. If you really think that IIS is better quality, then there really is no reason to run rh.
    Linux operating systems are free but well funded from sponsors. I cant see a chat system getting even $100kUSD in funding per year.
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  18. #43
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    Couldn't care less. If they don't reply in a timely manner, whether or not they're using Kayako, a bespoke solution or Livezilla, it doesn't matter, I'll still be irritated.

  19. #44
    What's important to me is the customer support, not the software. Although I do get somewhat annoyed with the free chat softwares that they use at default and take no initiative to modify. It would certainly help to show the client who they're talking to..
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  20. #45
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    I think it is much more important that the service provider is online and available consistently and responds promptly to requests. I do not really care if they run a paid software app or a free one.

  21. #46
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    Quote Originally Posted by FasterUpload View Post
    What's important to me is the customer support, not the software. Although I do get somewhat annoyed with the free chat softwares that they use at default and take no initiative to modify. It would certainly help to show the client who they're talking to..
    See that is a interesting point free but at least making an effect with it! That would show some effort in the company
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  22. #47
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    i think that as a customer (and most customers dont know what kayako or livezilla is) it only matters that you get the best support by the company.

    as a company it what you expect of your chat software (just chat with the client? or have other options like creating a history of each client's request, average time, etc etc).

    kayako is a very good solution and gives more that you'l lever need.

  23. #48
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    Quote Originally Posted by MaRiOsGR View Post
    i think that as a customer (and most customers dont know what kayako or livezilla is) it only matters that you get the best support by the company.

    as a company it what you expect of your chat software (just chat with the client? or have other options like creating a history of each client's request, average time, etc etc).

    kayako is a very good solution and gives more that you'l lever need.
    Very good point mate about customers not knowing anything about the live chat software.

    It really come's down to the fact of is it Online, Clean Modern, Easy to Use, and Is there a competent operator on the other side.
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  24. #49
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    i totally agree with you.

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