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Thread: WHM Auto Help Needed
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12-29-2009, 04:16 PM #1Junior Guru Wannabe
- Join Date
- Jun 2008
- Posts
- 37
WHM Auto Help Needed
Hi,
I need some help with our WHM Auto billing software. This is not WHMCS. If anyone can help this would be great.
We have a few issues with the software.
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12-29-2009, 04:20 PM #2Actively learning French
- Join Date
- Apr 2009
- Location
- OnTheWeb
- Posts
- 2,397
What issues are you having exactly?
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12-29-2009, 04:50 PM #3Junior Guru Wannabe
- Join Date
- Jun 2008
- Posts
- 37
1) Can't get servers to communicate even with remote key entered correctly.
2) World pay feedback not registering
Plus alot of small issues.
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12-29-2009, 08:48 PM #4
Assuming you're talking about WHMAP (WHM Autopilot), what did the scripts support people have to say?
Your one stop shop for decentralization
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12-30-2009, 08:54 AM #5Junior Guru Wannabe
- Join Date
- Jun 2008
- Posts
- 37
They have not gotten back to me and its been a few days now. Not sure about their support hours but biggest issues is my servers will not connect using the remote key. We have checked the firewall but this seems fine...
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12-30-2009, 05:21 PM #6Newbie
- Join Date
- Mar 2003
- Location
- Leicester, UK
- Posts
- 24
I do not see any open tickets regarding WorldPay issues, please, if you have the original email received, reply to that email so that we can review your ticket.
If no ticket has been opened, please open a new one.█ WHM.AutoPilot
█ www.whmautopilot.com
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12-30-2009, 05:51 PM #7Web Hosting Evangelist
- Join Date
- Jul 2002
- Location
- UK
- Posts
- 520
I know that once you get a ticket opened you'll get first rate support and assistance. I use both WorldPay and WHM without any problems with WHMAutoPilot.
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12-30-2009, 06:49 PM #8Web Hosting Master
- Join Date
- Nov 2005
- Location
- /etc/fstab
- Posts
- 1,342
1) Can't get servers to communicate even with remote key entered correctly.Mellowhost - Providing High Quality Web Hosting Services since 2007
SSD Cpanel Shared, SSD OpenVZ & KVM VPS Hosting
A Hosting Provider with Complete SSD VPS & Shared Hosting.
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12-30-2009, 08:04 PM #9Newbie
- Join Date
- Mar 2003
- Location
- Leicester, UK
- Posts
- 24
There are a handful of factors:
[1] firewall on local server ( TCP IN and TCP OUT )
[2] firewall on remote server ( TCP IN and TCP OUT )
[3] remote access key inserted incorrectly
[4] compile of curl in PHP can be corrupt, need recompile
Only one way to find out and that is with a ticket so that I can debug for you and get it working.
Just reference this post in your ticket 'details' so I know who you are.
Thanks.█ WHM.AutoPilot
█ www.whmautopilot.com
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01-01-2010, 12:11 PM #10Junior Guru Wannabe
- Join Date
- Jun 2008
- Posts
- 37
Its been fixed now thank you for the great support as always. We seem to have a licence issue now not sure but our system is down today.
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01-01-2010, 01:05 PM #11Junior Guru Wannabe
- Join Date
- Jun 2008
- Posts
- 37
Does anyone know is WHMAP support is available today as we have opened a ticket but no response.. They don't work weekends it seems..
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01-01-2010, 03:19 PM #12Web Hosting Evangelist
- Join Date
- Jul 2002
- Location
- UK
- Posts
- 520
I'm sure a response will be forthcoming, it does say on their site that support is Mon-Fri
Bloory
Watch this space...
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