Results 1 to 12 of 12
  1. #1
    Join Date
    Jun 2008
    Posts
    37

    WHM Auto Help Needed

    Hi,

    I need some help with our WHM Auto billing software. This is not WHMCS. If anyone can help this would be great.

    We have a few issues with the software.

  2. #2
    Join Date
    Apr 2009
    Location
    OnTheWeb
    Posts
    2,397
    What issues are you having exactly?

  3. #3
    Join Date
    Jun 2008
    Posts
    37
    1) Can't get servers to communicate even with remote key entered correctly.

    2) World pay feedback not registering

    Plus alot of small issues.

  4. #4
    Join Date
    Oct 2002
    Location
    /roof/ledge
    Posts
    28,088
    Assuming you're talking about WHMAP (WHM Autopilot), what did the scripts support people have to say?
    Your one stop shop for decentralization

  5. #5
    Join Date
    Jun 2008
    Posts
    37
    They have not gotten back to me and its been a few days now. Not sure about their support hours but biggest issues is my servers will not connect using the remote key. We have checked the firewall but this seems fine...

  6. #6
    Join Date
    Mar 2003
    Location
    Leicester, UK
    Posts
    24
    I do not see any open tickets regarding WorldPay issues, please, if you have the original email received, reply to that email so that we can review your ticket.

    If no ticket has been opened, please open a new one.
    WHM.AutoPilot
    www.whmautopilot.com

  7. #7
    Join Date
    Jul 2002
    Location
    UK
    Posts
    520
    I know that once you get a ticket opened you'll get first rate support and assistance. I use both WorldPay and WHM without any problems with WHMAutoPilot.

  8. #8
    Join Date
    Nov 2005
    Location
    /etc/fstab
    Posts
    1,342
    1) Can't get servers to communicate even with remote key entered correctly.
    Sounds like you are having issues with the firewall. Did you check whether your firewall is allowing the necessary port or not?
    Mellowhost - Providing High Quality Web Hosting Services since 2007
    SSD Cpanel Shared, SSD OpenVZ & KVM VPS Hosting
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  9. #9
    Join Date
    Mar 2003
    Location
    Leicester, UK
    Posts
    24
    There are a handful of factors:

    [1] firewall on local server ( TCP IN and TCP OUT )
    [2] firewall on remote server ( TCP IN and TCP OUT )
    [3] remote access key inserted incorrectly
    [4] compile of curl in PHP can be corrupt, need recompile

    Only one way to find out and that is with a ticket so that I can debug for you and get it working.

    Just reference this post in your ticket 'details' so I know who you are.

    Thanks.
    WHM.AutoPilot
    www.whmautopilot.com

  10. #10
    Join Date
    Jun 2008
    Posts
    37
    Its been fixed now thank you for the great support as always. We seem to have a licence issue now not sure but our system is down today.

  11. #11
    Join Date
    Jun 2008
    Posts
    37
    Does anyone know is WHMAP support is available today as we have opened a ticket but no response.. They don't work weekends it seems..

  12. #12
    Join Date
    Jul 2002
    Location
    UK
    Posts
    520
    I'm sure a response will be forthcoming, it does say on their site that support is Mon-Fri
    Bloory
    Watch this space...

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