Results 51 to 73 of 73
Thread: is liquidweb.com down? [merged]
-
06-21-2006, 08:26 AM #51Junior Guru Wannabe
- Join Date
- Jan 2005
- Location
- Europe
- Posts
- 59
Well, I assume I'll be the first one daring to questionise this, but I can't say pretty much anything else that it's a pretty weak and badly planned datacenter, if there's no lightning rods/protectors on the roof of the building, no matter how low or tall the building is. It's just a basic safety measure, just like fire suppression is. Because if the lightning bolt would have been diverted to ground with the help of the lightning protector, the damages would have been next to none. Or if there was lightning protection, how was the groundwire routed and in what shape was it?
-
06-21-2006, 08:34 AM #52New Member
- Join Date
- Nov 2003
- Posts
- 0
Originally Posted by FredForrest
We've got every staff member that we could contact called in and rebooting/fixing servers that didn't come up on their own.
We also have a problem with our phone system and are working on restoring normal service.
-
06-21-2006, 08:49 AM #53Disabled
- Join Date
- Dec 2005
- Posts
- 6
My server is now online, but I have a problem. APF is blocking smtp. Does anyone know what could be a problem?
-
06-21-2006, 08:55 AM #54WHT Addict
- Join Date
- Jan 2004
- Location
- Sydney
- Posts
- 148
I had to restart mail servers after my server came up - dont know if that helps
-
06-21-2006, 08:56 AM #55Newbie
- Join Date
- Jun 2003
- Location
- Rocky Mount
- Posts
- 27
Originally Posted by masssa
-
06-21-2006, 08:58 AM #56Junior Guru Wannabe
- Join Date
- Sep 2004
- Posts
- 94
Is this the same issue affecting Site5 servers? They are saying a MI facility is down. But my server isn't up yet.
-
06-21-2006, 09:12 AM #57Newbie
- Join Date
- May 2002
- Posts
- 24
Server have been running extremly slow after its back. Anyone experiencing the same thing?
-
06-21-2006, 09:14 AM #58Junior Guru Wannabe
- Join Date
- Sep 2004
- Posts
- 94
Hmm, so Site5 reseller and LiquidWeb host in the same facility. I was thinking of switching to LiquidWeb because of all the downtime I've been experiencing lately, but that would've been a mistake.
-
06-21-2006, 09:19 AM #59Newbie
- Join Date
- Apr 2006
- Posts
- 16
To Ross / STL
Originally Posted by RossH
A meteorite falling on your head IS an act of God however...
Hope our data is fine though...
-
06-21-2006, 09:29 AM #60Web Hosting Master
- Join Date
- Jun 2003
- Location
- Istanbul
- Posts
- 662
Okay,
No need to panic like that i believe, let them work on the issues calmly.
I am pretty sure liquidweb is taking care of the any problems as human can do now.
We will be past this issue with 2-3 hours of outgate only.
-
06-21-2006, 09:44 AM #61Newbie
- Join Date
- Apr 2002
- Location
- Brazil
- Posts
- 19
Originally Posted by Burnspot
/sbin/service syslog restart
/sbin/service exim restart
In one of my boxes, it worked right out. On other box, I had to reboot the server. The antirelayd was failing due to /var/log/maillog rotation problems (runing Fedora/CPanel on the boxes)
Got the tip on CPanel's forum:
http://forums.cpanel.net/showpost.ph...56&postcount=4
-
06-21-2006, 10:19 AM #62New Member
- Join Date
- Apr 2006
- Location
- italy
- Posts
- 0
Originally Posted by LiquidWebJer
where i can find more information about this refound?
i don't wanna speculate, i love LW support, but i have over 100 clients very very bad :°°
the server down was append in italy, during the most important part of the day.
thanks a lot.
matteo.
-
06-21-2006, 11:02 AM #63Web Hosting Master
- Join Date
- Feb 2004
- Posts
- 737
Originally Posted by matteo
-
06-21-2006, 11:21 AM #64Junior Guru
- Join Date
- Nov 2005
- Posts
- 223
liquidweb is not down now; I enter well to their place web.
-
06-21-2006, 01:23 PM #65WHT Addict
- Join Date
- Jan 2002
- Posts
- 159
To me (granted, I am an outside observer) it seems that this was handled phenomenally well, and I say kudos once again to LiquidWeb. It looks like they were down (for the most part) for only about 20 minutes after taking a direct lightning hit. I would say the people that are saying that a better design would have kept this from happening are wrong. Good job, LiquidWeb.
-
06-21-2006, 02:26 PM #66Junior Guru Wannabe
- Join Date
- Jun 2007
- Posts
- 82
nice recovery, but...
It sounds like the systems were brought back online as quickly as possible and that LiquidWeb has been nice about communicating such here on this board.
However,
This is proof positive that LiquidWeb does not have the infrastructure in place to support hosting of revenue-generating sites or mission-critical sites that need to be up 24x7. The Italy post above is just one example. To argue otherwise is silly: lighting = downtime = not good.
If you can deal with the occasional outage LiquidWeb seems fine. If you really need uptime, you need to go with a better host. I'm with Rackspace for several reasons... two of them are that they've had no power outages and no network outages. They have properly grounded facilities as well as battery and generator backups.
-
06-21-2006, 03:40 PM #67New Member
- Join Date
- Nov 2003
- Posts
- 0
Lightning Strike - update
Hi All,
I just wanted to answer some questions and clarify what happened:
1. SLA credit - if you'd like one, please log into you PIMS and submit a ticket requesting this. We'll give credit for 10 hours even though the vast majority of servers were down for around 25-35 minutes.
2. Lightning protection - we do in fact have lightning protection at both facilities in the form of "lightning arrestors". In this case the strike was so severe that the arrestor exploded, but according the the power comany's crew, this is not uncommon. We asked if there was a better lightning protection system, but according to our power company lightning will pretty much destroy anything when the strike is that severe.
Our UPS also has built in protection, and this appears to have worked exactly as advertised - it immediately sent a signal to all of our battery cabinets and power distribution units telling them to trip their breakers in order to protect all of the equipment. Absolutely no equipment inside the DC was damaged.
3. What happened?
The lightning directly hit the pole that we draw power from. It destroyed the cable on the pole and the lightning arrestor first. It then traveled through underground cables, blew the connectors off of one transformer, and blew a hole through part of the underground cable insulation, which caused a severe ground fault. We actually have feeds coming from two different sides of the building for redundancy, but unfortuately there was damage on both sides of the feeds.
We ran successfully on generator power for most of the day while the power company fixed the cables and transformers. At around 2:30PM we were able to switch back to city power and return to normal electrical operation.
We of course would like to offer our sincere apologies to anyone that this severely effected. Contrary to some speculation in this thread, we really did put a lot of time, planning and money into building our electrical system. For the most part it did exactly what we would have wanted in a situation as rare and extreme as this. No inside DC equipment was damaged, and the UPS and generators were able to easily keep everthing up as our power company did all of their outside work.
I hope that this sheds some light on the situation. Thanks for your time.
Jeremy Hill
Liquid Web
-
06-21-2006, 04:48 PM #68New Member
- Join Date
- Apr 2006
- Location
- italy
- Posts
- 0
Originally Posted by LiquidWebJer
Thanks jeremy, no problem.
Now i know what is SLA, and i confirm: we don wanna speculate. only info for our clients.
LW rox.
i know rackspace is actually best server solution, but we need a VPS, and rackspace offers only dedicated solutions.
best regards
mattep
-
06-22-2006, 06:29 AM #69Web Hosting Master
- Join Date
- Nov 2001
- Posts
- 5,383
Originally Posted by LiquidWebJer
-
06-22-2006, 06:38 AM #70Disabled
- Join Date
- Jun 2006
- Location
- Earth
- Posts
- 98
Yeah I wish I didn't have to close my old server with LiquidWeb. They offered some of the best services money can buy.
I do look forward to renting a server from them again when I have the budget and need for it.
Regards,
Drac
-
06-22-2006, 09:55 AM #71Web Hosting Evangelist
- Join Date
- Jul 2003
- Posts
- 469
I am not a customer but having deep knowledge of electrical systems I cannot fault LW's response or breif downtime. When a strike hits the main power line, losing power is sometimes unavoidable, regardless of protection in/on the building. I'm actually very suprised the UPS's weren't destroyed, at the very least. Opening a fuse isn't going to stop the energy burst of lightening from jumping across.... sooo if the story is truely as told, wow, consider your data at LW lucky to be alive!!
-
06-22-2006, 11:50 AM #72Junior Guru Wannabe
- Join Date
- Sep 2004
- Posts
- 94
I wonder how many web hosts use the center and were affected yesterday.
-
06-22-2006, 02:02 PM #73Newbie
- Join Date
- May 2002
- Posts
- 24
Well done Liquidweb.