Results 1 to 21 of 21
  1. #1
    Join Date
    Aug 2005
    Location
    Canada
    Posts
    103

    Support Helpdesk Software

    Hello,

    I am wondering if anyone knows a list of good support helpdesk software for web hosts.

    - Steve

  2. #2
    Join Date
    Sep 2000
    Location
    New York/USA
    Posts
    1,691
    You can use the built in ones in most billing apps like whmcs or hostbill. If you want a dedicated one, check out kayako and cerberus.

  3. #3
    kayako.com kayako.comis a great piece of software although using a built in support system is usually cheaper but will have less features

  4. #4
    Join Date
    Jun 2008
    Location
    In Dreams
    Posts
    664
    i guess the built in WHMCS support helpdesk is quite good for fresh start.

  5. #5
    you can also check out blesta and hostbill for more built in options

  6. #6
    Join Date
    Apr 2009
    Location
    New York
    Posts
    928
    VisionHelpdesk is cheap and good.

  7. #7
    I am on WHMCS side, not only it has perfect and easy to use support system but also billing. It is a complete package for a web hosting company.

  8. #8
    Kayako is one of the best, but it's quite expensive. We use WHMCS right now but we plan to upgrade to Kayako eventually.

  9. #9
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,990
    I am using Kayako for quite a number of years and loving it. There will be hiccups during the first installation but after that is all smooth sailing.

  10. #10
    Join Date
    Oct 2010
    Location
    Asia
    Posts
    304
    Kayako is one the best.

    I am currently using Smartertrack by the way.

  11. #11
    Join Date
    May 2007
    Location
    Internet
    Posts
    661
    osTicket is good, simple and its free as well.
    SunShell™ Hosting
    Shared, Reseller, Master Reseller,VPS and Dedicated Server Hosting since 2006

  12. #12
    Join Date
    Dec 2010
    Location
    United States of America
    Posts
    33
    My favorites are osTicket and HESK. Those are both free and simple. I have never tried Kayako like most people said so I can't testify for it.

  13. #13
    Join Date
    Mar 2009
    Location
    Austin Tx
    Posts
    2,007
    This is the best signature in the world....Tribute!
    (It is not the best signature in the world, no. This is just a tribute)

  14. #14
    Join Date
    Apr 2009
    Location
    OnTheWeb
    Posts
    2,397
    I vote for WHMCS but you can also custom build one if its only the support desk feature you would like.
    If you're the smartest person in the room then you're in the wrong room

  15. #15
    Join Date
    Jan 2011
    Location
    India
    Posts
    1,453
    Defenitely WHMCS is good for all time. But I found some more alternative of WHMCS.
    helpdesk, kayako, ilient, h2desk are also some softwares for help desk.

  16. #16
    Join Date
    Jun 2006
    Posts
    1,767
    I don't like the WHMCS helpdesk interface, but I love Kayako!

  17. #17
    Join Date
    Dec 2005
    Posts
    3,110
    We used WHMCS for our main support desk for a few years and although at the time we thought it did everything we wanted, Kayako is a much better system.

    We still use WHMCS for billing though.

  18. #18
    Join Date
    Aug 2007
    Posts
    6,884
    Kayako would be a nice option. I can say WHMCS also worth a try since it can be used for billing also.
    iHubNet Ltd - Premium Hosting Solutions 4 ALL
    Solid Support Solid Equipment Solid Network
    Shared Hosting / Reseller Hosting / Managed Server
    Matt A.

  19. #19
    Join Date
    Mar 2010
    Location
    Chennai, India
    Posts
    296
    HostASP.NET offers Affordable, Reliable ASP.NET Web hosting India / USA | Linux plans, Hyper-V Virtual dedicated servers (VPS)

  20. #20
    Join Date
    Apr 2007
    Location
    India
    Posts
    29
    My thumbs up to Kayako and WHMCS (if you are looking for an integrated s/w). Kayako does tend to get slow at time as it needs slightly more system resources.

    Deskpro too is an good alternative.

    Thank you
    Seo Web Hosting - Different C-Class Ips, Multple Locations, Seo Dedicated / VPS Servers Available..
    FFmpeg Enabled Plans, Seo Hosting [Different C-Class Ips], 24 Hour Live Chat & Ticket Support.

  21. #21
    Join Date
    Feb 2011
    Location
    Denver, CO
    Posts
    124
    I'm using SmarterTrack and love it. Built in live chat and KB system, Who's on, etc. The KB has some nice features, but one glaring lack for me is no related KB.

Similar Threads

  1. Software for support/helpdesk
    By kapot in forum Hosting Software and Control Panels
    Replies: 59
    Last Post: 02-15-2006, 01:44 PM
  2. best support/helpdesk software?
    By inkhead in forum Running a Web Hosting Business
    Replies: 27
    Last Post: 11-24-2002, 02:44 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •