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  1. #26
    Join Date
    Sep 2011
    Posts
    41
    Aren't you guys from JAG? Login to the damn system and look it up ....
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  2. #27
    Quote Originally Posted by Acapuclo Kevin View Post
    I just looked at the ticket system and it appears many tickets are gone - deleted - not there.

    I can not locate the tickets for the Cpanel Plesk notes and perhaps they are in a ticket with other issues. There were over 30 tickets - now there are 16.
    What can I say to this. Tickets do not just disappear. We understand you are upset.
    Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
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  3. #28
    Join Date
    Sep 2011
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    41
    THIS WAS FROM CPANEL SUPPORT I just logged into the ticket system on Cpanel:

    Daniel Stewart says:
    September 26th, 2011 at 12:55 PM


    Hello,

    Yes this is going to cause issues and conflicts. This configuration makes the server essentially unsupported by us and I don't see an easy resolution short of reloading the operating system and starting clean. This is likely the cause of the issues with cron and will likely affect other system services in the long run. I recommend that you perform a backup of your content and databases and reload the operating system. This setup will cause you large problems.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.


    I had Cron issues, MySql issues, Firewall issues, File permission issues - every issue imaginable. Now my Google Index all points to one of the freaking domains I asked support to help me with 2 weeks ago. The level 1 support person said there is nothing we can do about it.

    When did tracking down other previous IP users become my job exactly?
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  4. #29
    Quote Originally Posted by Acapuclo Kevin View Post
    This is the current ticket. It took 24 hours to get a reply.
    13445198
    It took 24 hours because ticket was waiting for your response for almost a day.
    Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
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  5. #30
    Join Date
    May 2004
    Location
    Toronto, Canada
    Posts
    5,105
    Resend them the email you got from cpanel saying they wouldn't support it because it has plesk installed.

    I feel your frustration but it is causing some confusing statements.
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  6. #31
    Quote Originally Posted by Acapuclo Kevin View Post
    THIS WAS FROM CPANEL SUPPORT I just logged into the ticket system on Cpanel:

    Daniel Stewart says:
    September 26th, 2011 at 12:55 PM


    Hello,

    Yes this is going to cause issues and conflicts. This configuration makes the server essentially unsupported by us and I don't see an easy resolution short of reloading the operating system and starting clean. This is likely the cause of the issues with cron and will likely affect other system services in the long run. I recommend that you perform a backup of your content and databases and reload the operating system. This setup will cause you large problems.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.


    I had Cron issues, MySql issues, Firewall issues, File permission issues - every issue imaginable. Now my Google Index all points to one of the freaking domains I asked support to help me with 2 weeks ago. The level 1 support person said there is nothing we can do about it.

    When did tracking down other previous IP users become my job exactly?
    Your VPS was not setup with plesk. This response from cPanel is based on what? That you asked them if Plesk and cPanel is installed together then will it be a problem? You are not supposed to and cPanel is not supposed to provide support to you directly. Your cPanel license is with us and all cPanel support has to be routed through us for this very reason. You are assuming plesk was installed on it, while it was not as far as I can see your tickets and setup. You cannot install them together.

    Having said that I would still like to see the ticket where you provided this to our support and what was their finding on this.
    Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
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  7. #32
    Join Date
    May 2004
    Location
    Toronto, Canada
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    5,105
    Quote Originally Posted by Coolraul View Post
    Resend them the email you got from cpanel saying they wouldn't support it because it has plesk installed.

    I feel your frustration but it is causing some confusing statements.
    Whoops never mind you must have been posting it at the same time.
    CloudNexus Technology Services
    Managed Services
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  8. #33
    Quote Originally Posted by Coolraul View Post
    Whoops never mind you must have been posting it at the same time.
    The quote from cPanel does not say that Plesk is installed on the VPS with cPanel.
    Managed solutions provider since 1998 - Serving Dallas, Atlanta, LA, and United Kingdom (UK)
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  9. #34
    Join Date
    Sep 2011
    Posts
    41
    #
    Daniel Stewart says:
    September 26th, 2011 at 12:42 PM


    Hello,

    This appears to be a server wide cron issue.

    Sep 20 14:07:01 vps crond[5132]: (root) CMD (/usr/local/cpanel/whostmgr/bin/dnsqueue > /dev/null 2>&1)

    That is the last time a root cron job ran. I am still looking into this.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.

    #
    Ak says:
    September 26th, 2011 at 12:43 PM


    At this address I have Paralleles Power Panel and Plesk
    https://edited/

    At this address I have WebHost Manager and Cpanel
    https://edited/

    They both seem to do pretty much the same thing... But if I use both - wont they conflict with each other?

    I have worked mainly from WebHost Manager and Cpanel and if I do not need the other should it still be on my system? I am afraid that using one or both changes the OS and programs to function inconsistently.

    I really want the correct software to operate correctly so I do not have to bother your Tech support.

    This was a reply from Jaguar PC tech support and they deny that plesk is installed.... So, I logged in and sent them a screen shot. I am having many issues with Cpanel and WHM and am starting to believe the entire VPS load was bad.

    This was the message from Jaguar PC:

    Hello,

    From what I see you only have a cPanel/WHM license not a plesk license. I am also unable to access https://xxx.xxx.xxxx. your Plesk link. It does not look to me that you have access to this you only have the cPanel/WHM access. If there is anything else we can assist you with please let us know.

    Regards,
    Kelli

    --------------------------------------------------
    From: "Daniel Stewart" <tickets@cpanel.net>
    Sent: Monday, September 26, 2011 12:25 PM
    To: <ak@theaftervine.com>
    Subject: [cPanel tickets ID# 1898562] Re: CRON issue

    > Hello,
    >
    > I am looking into this for you. I will keep you posted.
    >
    > --
    > Daniel Stewart
    > Technical Analyst I
    > cPanel Inc.
    >
    >
    > To review and respond to this request using our secure web interface,
    > please visit
    > https://tickets.cpanel.net/review/?i...d=***HIDDEN***



    #
    Daniel Stewart says:
    September 26th, 2011 at 12:55 PM


    Hello,

    Yes this is going to cause issues and conflicts. This configuration makes the server essentially unsupported by us and I don't see an easy resolution short of reloading the operating system and starting clean. This is likely the cause of the issues with cron and will likely affect other system services in the long run. I recommend that you perform a backup of your content and databases and reload the operating system. This setup will cause you large problems.

    --
    Daniel Stewart
    Technical Analyst I
    cPanel Inc.

    _________________________________________________

    Daniel was able to login to Plesk even though level 1 support from JAG was not. When I sent them a screen shot of Plesk Level 3 support at JAG got involved.

    At this point the server seems to run ok - this is not my current complaint. My complaint is that Google has indexed infosearchweb.com with my content and this should not have been possible. Period.
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  10. #35
    Join Date
    Sep 2011
    Posts
    41
    Now you ******** are implying that I am a liar?
    Where do you get off in this direction?

    If Cpanel supports me directly because your system has problems - that is your problem.

    When you can not login to Plesk and I have to send you a screen shot - that is also your problem.

    When another site is piggybacking on my IP address - not just one site but initially 5 and is able to jack my Google Index - that is also your problem.

    This was all your problem, not mine.

    You setup the firewall
    You setup the DNS
    You gave me an IP address with 5 other domains and told me there was nothing you could do about it.
    NOW they are indexed by other search engines with my content which SHOULD NOT HAVE BEEN POSSIBLE.
    Last edited by Acapuclo Kevin; 10-18-2011 at 07:27 PM.
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  11. #36
    Join Date
    Feb 2006
    Location
    Kepler 62f
    Posts
    16,703
    Quote Originally Posted by Acapuclo Kevin View Post
    NOW they are indexed by other search engines with my content which SHOULD NOT HAVE BEEN POSSIBLE.
    This is easily possible.

    If your DNS is somehow messed up, and ultimately redirects your site to another one, then Google will index what it perceives to be "new" content at that URL.

    It would help if we had some domain names to look up.

    The mess could be anywhere, in any location that has your DNS -- cPanel/WHM, Plesk, a host's cluster, or the registrar itself. You'll have to audit all your records, one place at a time.
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  12. #37
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by kpmedia View Post
    This is easily possible.

    If your DNS is somehow messed up, and ultimately redirects your site to another one, then Google will index what it perceives to be "new" content at that URL.

    It would help if we had some domain names to look up.

    The mess could be anywhere, in any location that has your DNS -- cPanel/WHM, Plesk, a host's cluster, or the registrar itself. You'll have to audit all your records, one place at a time.
    JAG setup the DNS
    JAG setup the firewall
    JAG had plesk and cpanel on the system initially. And couldn't login - I had to send them a screen shot of me logged in.
    JAG gave me an IP with 5 other domains on it.

    Read all of the above messages... if they knew what they were doing - we wouldn't be having this public conversation now. Another domain would not have hijacked my search engine index.

    Actually - they are borderline stupid and put me in the argument and started calling me a liar. It could have been much simpler than this.
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  13. #38
    Join Date
    Aug 2010
    Location
    Sorting Office
    Posts
    9,530
    I've kinda fathomed most of this out...

    A bit of research tell me that Kevin's IP address ends in .232

    Prior to Kevin joining JaguarPC that IP was used by infosearchweb.com

    Infosearchweb.com left JaguarPC and are setting up hosting elsewhere (they just have a "It works!" holding page on their new host and IP). However, when they moved away from Jag THEY DID NOT CHANGE THEIR DNS immediately and left their domain(s) pointing at the .232 address.

    Kevin comes along and buys a VPS from Jag. They recycle a previously used IP address (NOT VPS) and issue it to Kevin.

    Kevin uploads his TAV site.

    Google decides to index Infosearchweb.com and, according to their DNS which hasn't been updated, they visit the same .232 IP address where Kevin's site is now sitting, so they index HIS content into their records of Infosearchweb.com.

    Infosearchweb.com have now updated their DNS to their new host so the next time Google comes along to index them Kevin's content should get removed out of the cache of Infosearchweb.com and Google should replace it with the correct content.

    Once this all washes out Kevin's original indexing and content with Google should drop back into place. It's all still in Google from a few searches I just did.


    As to Plesk being installed over cPanel, well, I seem to remember there's an "Install Plesk" button in Virtuozzo (whether you've bought Plesk or not) so maybe someone pressed that to see what it does, or by accident, and can't remember doing so now (not accusing anyone).

    As for all the heat and venom in this thread - I'll just comment that it's unfortunate when someone uses terminology wrongly (that he thinks is 100% right), and gets worked up into such a state that even offers of help get discarded because he ain't finished venting off yet.

    Kevin, take a chill pill dude. Things are not as bad as they seem, it can all be mended, and your blood pressure could probably do with a bit of a climb down
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  14. #39
    Join Date
    Aug 2010
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    Kevin,

    Quote Originally Posted by Acapuclo Kevin View Post
    JAG gave me an IP with 5 other domains on it.
    No they didn't dude. The owners of those 5 domains were slow to update their DNS records (over which only they have access and control) away from their old IP (which you got next) to their new IP with Amazon in Singapore. If you're going to blame anyone, blame them for being slow, lazy or whatever. It ain't Jag's fault.
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  15. #40
    Join Date
    Sep 2011
    Posts
    41
    @F-DNS

    I do anticipate that Google will index correctly.
    I got in touch with the other domain owners and they changed DNS.
    I do need to calm down. Most of this was water under the bridge.
    I was upset to see my content indexed incorrectly.

    The VPS was a bit overwhelming at first. It does not come with an instruction manual and I seem far better at command line than I was initially with all of the buttons to push.

    SO let me point out some facts:

    1. Jaguar PC support has been 100% responsive always
    2. The server issues have always been fixed very quickly
    3. Support answers tickets within minutes
    4. Tier 3 support is the best support I have had with any service EVER
    5. I probably (I did) make mistakes in the beginning.
    6. The server is very fast, dependable and responsive
    7. Anoop is a top notch technician - he has helped numerous times
    8. I vented too loudly here today
    9. I could not have survived the transition to VPS without JAG support


    The button in Virtuozo does exist and I probably pushed it.

    For anyone that gets VPS for the first time you are going to be frustrated, you are going to make mistakes and you are going to need help. In all of my frustration I can not deny the inescapable truth that JAG support has been outstanding in all respects. I would not consider moving to another company, not at this point.

    Zach gave me 2 weeks free upfront and the support team busted their butts on every ticket I submitted. If they treated me differently I could have easily gone somewhere else - I chose to stay. I knew I was not going to get the level of support elsewhere.

    What could JAG have done differently? Probably nothing or perhaps checked the IP before assigning it.

    The truth is, it is all minor and I was angrier with Google than with JAG.

    I was with secure server for more than a decade. I am already looking at the $135 dedicated server deal JAG has. We shall see.
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  16. #41
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    Good post Kevin. Now go get a drink of your choice from the bar, a cuddle from the woman of your choice, and watch some TV.

    It'll all be a lot better in the morning
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  17. #42
    Join Date
    Sep 2011
    Posts
    41
    Quote Originally Posted by F-DNS View Post
    Kevin,



    No they didn't dude. The owners of those 5 domains were slow to update their DNS records (over which only they have access and control) away from their old IP (which you got next) to their new IP with Amazon in Singapore. If you're going to blame anyone, blame them for being slow, lazy or whatever. It ain't Jag's fault.
    You are absolutely correct.. The owners of the other domains did not update - actually they had no clue the domains were even theirs.

    I went off the hook with this rant. I am going to ask the mod to scrap this topic.
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  18. #43
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    They won't zap it - Just ask them to close it and it'll die a natural death (hit the report button on one of your posts and it'll open up a ticket with WHT's mods).

    G'night
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  19. #44
    Join Date
    Sep 2011
    Posts
    41
    One last note...

    Cpanel offers free direct support for VPS and Dedicated servers from JAG - I think this is standard for them. They have answered my tickets within SECONDS of submission - so you get more support than you pay for.
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  20. #45
    Join Date
    Sep 2011
    Posts
    41
    And someone needs to hack those idiots in Australia - they are still trying to access my server..

    Time: Tue Oct 18 20:02:45 2011 -0500 IP:150.101.79.229 (AU/Australia/ppp79-229.static.internode.on.net)
    Failures: 5 (cpanel)
    Interval: 300 seconds
    Blocked: Permanent Block
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  21. #46
    Join Date
    Feb 2005
    Location
    Australia
    Posts
    5,849
    Quote Originally Posted by Acapuclo Kevin View Post
    those idiots in Australia - they are still trying to access my server..
    They probably just forgot to update their bookmarks.

    Good to see it's sorted. Closing this as requested.
    Chris

    "Some problems are so complex that you have to be highly intelligent and well informed just to be undecided about them." - Laurence J. Peter
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