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Thread: Does This Sound Odd to You?
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07-21-2007, 02:21 AM #1Web Hosting Guru
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Does This Sound Odd to You?
This is the gist of a conversation between the 'boss'(?) of a hosting company and me. I was about to sign up for a $30 reseller account.
him:
If the application you need is required to run on the server level itself we won't be able to support it as we don't want other cPanel Reseller accounts make use of this same application.
I'm curious why you would not want your other shared server customers to have acess to a very useful script. Pair Networks, for one, runs SWISH-E on a number of their shared servers .. just as they would many other common scripts.
It allow a user to configure and deploy a great site search for their websites.
I'm wondering if you have even taken a look at SWISH-E
Just curious .. your response sounds odd.
This is the first it has been asked for but if we had demand for it I would bet we would offer it. So it is more about demand then anything else.0
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07-21-2007, 02:27 AM #2Web Hosting Master
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Probably saved you a job of finding out he was a one man band kiddie host by virtually admitting "I have no darned idea how to install or what on earth that module is, so I'll just ******** the client"
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07-21-2007, 02:48 AM #3Web Hosting Guru
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07-21-2007, 03:52 AM #4Chilling in Pen Island
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07-21-2007, 04:23 AM #5Web Hosting Guru
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07-21-2007, 04:34 AM #6Web Hosting Master
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I'm sorry, but maybe you could spell out the apparent contradiction in the two statements.
He didn't say he couldn't or wouldn't and he didn't even dispute that you and others might like the feature. He merely said there wasn't great demand for it. How is that "apparently contradictory"?
It may be a great tool but every server application that a reseller account is permitted to run will consume additional resources. There are no free lunches.
If you feel strongly about wanting that service then go to a host that does provide it.Rich
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07-21-2007, 04:35 AM #7Web Hosting Master
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Prehaps they see it as a potential security risk and they want to limit the number of potential holes. IF its running on the server it might run as root which in turn might open them to more hacking attempts
Russ Foster - Industry Curmudgeon
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07-21-2007, 04:51 AM #8Web Hosting Guru
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"we don't want other cPanel Reseller accounts make use of this same application"
"if we had demand for it I would bet we would offer it."
You don't see any contradiction there?
It may be a great tool but every server application that a reseller account is permitted to run will consume additional resources. There are no free lunches.
If you feel strongly about wanting that service then go to a host that does provide it.0
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07-21-2007, 04:58 AM #9Web Hosting Guru
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Yes, it does run as root .. which is actually one of the advantages. Anyone on the server can do their own config and set up site search.
I think most people don't know about it, although it has been around a long time. Very stable, written in C, has to be compiled. At least 2 of the older shared hosts I used in the past had it on the server.
Further, a PERL script has to be configured to show search results.
I have a 1,200 page site and the file that holds all the data is only 1.6 m .. and this thing is FAST! .. runs rings around a PHP/mySQL search tool.0
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07-21-2007, 05:06 AM #10Web Hosting Master
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No, I don't. Where is the contradiction? Again, one way of looking at this is from his standpoint as a thing that would affect his bottom line. If he offers another root level service then that means more server resources as every cPanel account can now use a search feature. This means, ultimately, less clients on one server - hence, he'd have to charge more per client or increase the cost of each reseller account.
Thus, the answer that "...there's not much demand..." makes perfect sense to me. In other words, people aren't beating down his door for it and so he can currently "get away" with a limited feature set.
Um .. climb down off you soapbox .. I don't need a sermon today.
Rich
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07-21-2007, 06:41 AM #11Chilling in Pen Island
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07-21-2007, 08:50 AM #12Web Hosting Master
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Yes, if he is not offering it, why are you forcing him?
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07-21-2007, 09:45 AM #13Web Hosting Guru
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07-21-2007, 09:50 AM #14Web Hosting Master
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It executes are root?
Am I reading that correctly?0
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07-21-2007, 09:51 AM #15Web Hosting Guru
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If you found what seemed a good hosting package and it only lacked 1 feature, wouldn't you ask for that?
FWIW, I need it for the site search on 6 of my sites.
But don't get me wrong. I never said he should add that to his server. I simply saw a contradiction in his reasoning.
"dont want others to use it" vs "if a lot of people asked for it"
It is a subtle thing. Read what I said in my original post.0
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07-21-2007, 09:53 AM #16Web Hosting Guru
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07-21-2007, 09:55 AM #17Web Hosting Master
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Er, hell no.
It might be perfect for a system in which there's only a single user but anything executing as root is ripe for exploitation. Especially if it's interacting with the web... I haven't read much more about it but if that's the case, any company running it is going to end up with a few surprises.0
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07-21-2007, 09:58 AM #18Web Hosting Guru
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07-21-2007, 10:01 AM #19Web Hosting Guru
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It doesn't interact with the web .. for about the 10th time .. it is a site search tool. Why not read about before making a "hell no" comment.
I don't know what "executing as root" means, so I should have probably asked for clarification. But you should have done your homework as well.Last edited by old_expat; 07-21-2007 at 10:03 AM. Reason: add last para
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07-21-2007, 10:02 AM #20Web Hosting Master
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Well, if that isn't interacting with the web I don't know what is. Unless it's generating the files server-side & is unable to accept input from users at all.
I still wouldn't trust it.
In reply to the original post though, yes -- it sounds a tad "odd" that he's referencing that he doesn't want it used by everyone else and "there's no demand" for it in the same sentence. Other than the fact that he's potentially countering his own argument, it's still their choice in the end.
Best of luck with it!0
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07-21-2007, 10:15 AM #21Web Hosting Guru
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Yes
.. & is unable to accept input from users at all.
If you would like to see a demo, PM me and I will give you one of my URLs.
I still wouldn't trust it.
In reply to the original post though, yes -- it sounds a tad "odd" that he's referencing that he doesn't want it used by everyone else and "there's no demand" for it in the same sentence. Other than the fact that he's potentially countering his own argument,
it's still their choice in the end.
Best of luck with it!0
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07-21-2007, 09:51 PM #22Invented the Internet
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There's no contradiction. If you offer something, people will use it...just because its there and just because people like to fiddle around with things. If there's no demand for it, there's no sense in installing it and then having less server resources available for things that customers do demand in the future.
--Tina||| 99.999% Uptime SLA!!!
Plenty of space and bandwidth to fit your needs!
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07-21-2007, 10:08 PM #23Temporarily Suspended
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There is not one thing odd about this at all.
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07-22-2007, 12:28 AM #24Web Hosting Guru
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Any very possibly get a good deal of benefit from it.
How many sites on one of your shared servers have site search tools installed?
If people don't know it's available how can there be demand for it? Don't you advertise your business so people know what's available? Don't you offer a number of packages on your servers that not everyone uses?0
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07-22-2007, 12:29 AM #25Web Hosting Guru
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