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  1. #1

    Best Managed Dedicated Server Company With Amazing Customer Service?

    Hi, I'm currently on a Hostgator VPS (Snappy 4000 - 2 Cores RAM, 4 GB Disk Space, 165 GB, 2 TB Bandwidth) however I'm looking to move. The hostgator support has gone completely down the drain, and I really like to have people ready to help me when there is an issue. Right now there tickets get turned around in 36 hours+, and they've cut all the talent out of the company.

    It seems that the industry is moving away from VPS's and towards the cloud. Given my current setup, I think I'm better off going to a dedicated. What I'm looking for is a managed dedicated server from a company that is obsessive about great customer service. Rackspace stands out because of their customer service, however the price point is quite high. Before I go with them, I wanted to see if there were any other great companies I should consider?

    Appreciate your help!
    Brain

  2. #2
    Join Date
    Mar 2009
    Posts
    1,161
    There are a number of good server providers out there who can provide managed service. Is there a certain price point you're looking to meet?
    Charles @ Nexeon Technologies - Have a question? PM or email me directly! - c[@]nexeon.com
    InstantDedis.com - Instantly delivered dedicated servers located in Chicago, New York, and more

  3. #3
    Join Date
    Jul 2014
    Location
    Malaysia
    Posts
    61
    Any requirements for the server?
    How much is your monthly budget and the server location?
    I would recommend you with SSD server, SSD will always provide good performance for your site.

  4. #4
    Join Date
    Oct 2008
    Location
    Singapore
    Posts
    4,685
    How much are you currently paying with HostGator? Are you looking for a similar specs dedicated server?

  5. #5
    Hostgator ,,hmmmmm ,no comment .
    I can recommend hostdime , we have been with them fr over 18 months now with no major problems , great support ( the most important thing in managed server) .

  6. #6
    Join Date
    Feb 2003
    Location
    Dallas, TX
    Posts
    1,498
    Have you checked out KnownHost? They have a really good reputation on here and seem to be on top of their game.

    JoseQ

  7. #7
    Join Date
    Jan 2013
    Location
    Toronto, Canada
    Posts
    132
    I'd recommend finding a much smaller company where you are a bigger fish in a smaller pond. Amazing support depends on your vendors knowing and caring about your business.

  8. #8
    Well, what kind of budget are you looking for? I assume you are not looking for anything too crazy of a server? If you are coming from a VPS I bet you could get away with an Atom or i3 server, 2 x hard drives in Raid-1, and cPanel for around $100/month. Issue is that cPanel alone costs $30/m.
    SolaDrive - Enterprise Managed Server Solutions
    Specializing in Managed NVMe VPS & Dedicated Servers in US & UK
    Visit us at SolaDrive.com

  9. #9
    Join Date
    Jan 2014
    Location
    London
    Posts
    280
    Hi Brain,

    If amazing customer service is what you're after I would have a look on a few review sites and see what you can find.

    If you are looking for an alternative to Rackspace with great customer service but better value there are a few options out there that would be perfect for you.
    Akin Olagbaiye | akin@tsohost.com | +44 203 137 5608
    Shared Hosting | VPS | Dedicated Servers | Reseller Hosting | Managed Hosting | Domain Names | Email Hosting | SSL Certificates
    TSOHost | www.tsohost.com - Proudly based in the United Kingdom

  10. #10
    Join Date
    Jan 2012
    Location
    Dallas
    Posts
    84
    Will you require fully managed, semi-managed, or management per incident?

  11. #11
    Quote Originally Posted by bprattle View Post
    Rackspace stands out because of their customer service, however the price point is quite high.
    Glad to hear you have outgrown your VPS. There are any number of hosts that can provide a server with both the level of support you require and reliable network/hardware.

    Do you know what your budgeted amount will be for a fully managed dedicated server with cPanel would be? If not, I would suggest around $180-250/month for a server in the states, not sure about Europe. Some of the other members may assist you there. Best of luck!
    Rob Hivelocity
    Home of the best cPanel pricing
    www.Hivelocity.net Datacenters in Chicago, Dallas, New York, Los Angeles, Seattle, Atlanta, Tampa, Miami, Frankfurt, Amsterdam, Singapore, India!

  12. #12
    Thanks to all for the responses! Here are the answers to the questions posted (some were duplicates, so I just answered it once):

    Will you require fully managed, semi-managed, or management per incident?
    Management per incident is fine... it seems that is what I get from hostgator today. However, if 'fully managed' means they are pro-actively patching holes and asking me about specific settings, that almost sounds preferable.

    Well, what kind of budget are you looking for? I assume you are not looking for anything too crazy of a server? If you are coming from a VPS I bet you could get away with an Atom or i3 server, 2 x hard drives in Raid-1, and cPanel for around $100/month. Issue is that cPanel alone costs $30/m.
    I think a solution under $300 would be ideal. That is about double what HG is today. Yes, just a regular server - cPanel, LAMP, good processor and storage space.

    Have you checked out KnownHost?
    I haven't but I will, thanks!

  13. #13
    Join Date
    Jul 2014
    Location
    Canterbury, UK
    Posts
    65
    Hi Brian
    What is this server going to be used for may I ask?
    David Cocozza | Technical Sales Administrator
    RackSRV Communications Limited
    UK specialists in Dedicated Servers & Server Colocation
    Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 111 4444

  14. #14
    What is this server going to be used for may I ask?
    It is for hosting ~15 websites for a non-profit organization. Traffic isn't high across any of them, so bandwidth is never an issue.

  15. #15
    Join Date
    Jan 2014
    Location
    London
    Posts
    280
    And just out of interest, where are you and your clients based?
    Akin Olagbaiye | akin@tsohost.com | +44 203 137 5608
    Shared Hosting | VPS | Dedicated Servers | Reseller Hosting | Managed Hosting | Domain Names | Email Hosting | SSL Certificates
    TSOHost | www.tsohost.com - Proudly based in the United Kingdom

  16. #16
    Join Date
    Jul 2014
    Location
    Canterbury, UK
    Posts
    65
    Quote Originally Posted by bprattle View Post
    It is for hosting ~15 websites for a non-profit organization. Traffic isn't high across any of them, so bandwidth is never an issue.
    Thanks Brian,

    What specifications are you looking for?
    David Cocozza | Technical Sales Administrator
    RackSRV Communications Limited
    UK specialists in Dedicated Servers & Server Colocation
    Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 111 4444

  17. #17
    Quote Originally Posted by Akin Olagbaiye View Post
    And just out of interest, where are you and your clients based?
    Virginia, USA. Strong preference for a US-based company.

  18. #18
    Join Date
    Feb 2004
    Location
    Sacramento CA
    Posts
    3,513
    Definitively do yourself a favor and check out Knownhost.

  19. #19
    Quote Originally Posted by David-RackSRV View Post
    Thanks Brian,

    What specifications are you looking for?
    Something equivalent to my VPS today would be fine

  20. #20
    Join Date
    Jul 2014
    Location
    Canterbury, UK
    Posts
    65
    Quote Originally Posted by bprattle View Post
    Something equivalent to my VPS today would be fine
    That won't be hard to find within your budget good luck
    David Cocozza | Technical Sales Administrator
    RackSRV Communications Limited
    UK specialists in Dedicated Servers & Server Colocation
    Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 111 4444

  21. #21
    I too was once with Hostgator, and had a horrible time there
    And then moved to HVH and now extremely happy
    Fully managed 24/7 live Customer support with Knowledge and care at HVH
    Have a go at Hudsonvalleyhost and don't look any further.
    Goodluck.

  22. #22
    Join Date
    Dec 2009
    Location
    New Zealand
    Posts
    438
    Consider Servint too .... been there 10 years and I'm staying!

  23. #23
    Join Date
    Oct 2000
    Location
    Lake Geneva, WI.
    Posts
    1,370
    Quote Originally Posted by 2saca View Post
    I'd recommend finding a much smaller company where you are a bigger fish in a smaller pond. Amazing support depends on your vendors knowing and caring about your business.
    Agreed. You'll get a bit more personal attention and likely always deal with the same people when you have an issue. Bigger is no always better
    Jeremy Kinsey (jer@mia.net) - 262-248-6759
    Dedicated Servers - Web Hosting - Colocation HostDrive.Com
    Since 1997

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