Results 1 to 23 of 23
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08-16-2014, 01:31 AM #1Newbie
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- Aug 2014
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- 5
Best Managed Dedicated Server Company With Amazing Customer Service?
Hi, I'm currently on a Hostgator VPS (Snappy 4000 - 2 Cores RAM, 4 GB Disk Space, 165 GB, 2 TB Bandwidth) however I'm looking to move. The hostgator support has gone completely down the drain, and I really like to have people ready to help me when there is an issue. Right now there tickets get turned around in 36 hours+, and they've cut all the talent out of the company.
It seems that the industry is moving away from VPS's and towards the cloud. Given my current setup, I think I'm better off going to a dedicated. What I'm looking for is a managed dedicated server from a company that is obsessive about great customer service. Rackspace stands out because of their customer service, however the price point is quite high. Before I go with them, I wanted to see if there were any other great companies I should consider?
Appreciate your help!
Brain
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08-16-2014, 09:53 PM #2Colocation Guru
- Join Date
- Mar 2009
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- 1,161
There are a number of good server providers out there who can provide managed service. Is there a certain price point you're looking to meet?
█ Charles @ Nexeon Technologies - Have a question? PM or email me directly! - c[@]nexeon.com
█ InstantDedis.com - Instantly delivered dedicated servers located in Chicago, New York, and more
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08-16-2014, 10:31 PM #3Temporarily Suspended
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- Jul 2014
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- Malaysia
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- 61
Any requirements for the server?
How much is your monthly budget and the server location?
I would recommend you with SSD server, SSD will always provide good performance for your site.
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08-17-2014, 12:54 AM #4Web Hosting Master
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- Oct 2008
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- Singapore
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- 4,685
How much are you currently paying with HostGator? Are you looking for a similar specs dedicated server?
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08-17-2014, 04:51 AM #5Newbie
- Join Date
- Apr 2012
- Posts
- 29
Hostgator ,,hmmmmm ,no comment .
I can recommend hostdime , we have been with them fr over 18 months now with no major problems , great support ( the most important thing in managed server) .
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08-17-2014, 10:30 AM #6Web Hosting Master
- Join Date
- Feb 2003
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- Dallas, TX
- Posts
- 1,498
Have you checked out KnownHost? They have a really good reputation on here and seem to be on top of their game.
JoseQ
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08-17-2014, 04:29 PM #7WHT Addict
- Join Date
- Jan 2013
- Location
- Toronto, Canada
- Posts
- 132
I'd recommend finding a much smaller company where you are a bigger fish in a smaller pond. Amazing support depends on your vendors knowing and caring about your business.
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08-17-2014, 08:36 PM #8
Well, what kind of budget are you looking for? I assume you are not looking for anything too crazy of a server? If you are coming from a VPS I bet you could get away with an Atom or i3 server, 2 x hard drives in Raid-1, and cPanel for around $100/month. Issue is that cPanel alone costs $30/m.
█ SolaDrive - Enterprise Managed Server Solutions
█ Specializing in Managed NVMe VPS & Dedicated Servers in US & UK
█ Visit us at SolaDrive.com
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08-18-2014, 05:13 AM #9Web Hosting Guru
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- Jan 2014
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- London
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- 280
Hi Brain,
If amazing customer service is what you're after I would have a look on a few review sites and see what you can find.
If you are looking for an alternative to Rackspace with great customer service but better value there are a few options out there that would be perfect for you.Akin Olagbaiye | akin@tsohost.com | +44 203 137 5608
Shared Hosting | VPS | Dedicated Servers | Reseller Hosting | Managed Hosting | Domain Names | Email Hosting | SSL Certificates
TSOHost | www.tsohost.com - Proudly based in the United Kingdom
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08-18-2014, 08:36 AM #10Registered User
- Join Date
- Jan 2012
- Location
- Dallas
- Posts
- 84
Will you require fully managed, semi-managed, or management per incident?
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08-18-2014, 09:08 AM #11Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 693
Glad to hear you have outgrown your VPS. There are any number of hosts that can provide a server with both the level of support you require and reliable network/hardware.
Do you know what your budgeted amount will be for a fully managed dedicated server with cPanel would be? If not, I would suggest around $180-250/month for a server in the states, not sure about Europe. Some of the other members may assist you there. Best of luck!Rob Hivelocity
Home of the best cPanel pricing
www.Hivelocity.net Datacenters in Chicago, Dallas, New York, Los Angeles, Seattle, Atlanta, Tampa, Miami, Frankfurt, Amsterdam, Singapore, India!
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08-18-2014, 10:26 AM #12Newbie
- Join Date
- Aug 2014
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- 5
Thanks to all for the responses! Here are the answers to the questions posted (some were duplicates, so I just answered it once):
Will you require fully managed, semi-managed, or management per incident?
Well, what kind of budget are you looking for? I assume you are not looking for anything too crazy of a server? If you are coming from a VPS I bet you could get away with an Atom or i3 server, 2 x hard drives in Raid-1, and cPanel for around $100/month. Issue is that cPanel alone costs $30/m.
Have you checked out KnownHost?
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08-18-2014, 10:48 AM #13Junior Guru Wannabe
- Join Date
- Jul 2014
- Location
- Canterbury, UK
- Posts
- 65
Hi Brian
What is this server going to be used for may I ask?David Cocozza | Technical Sales Administrator
RackSRV Communications Limited
UK specialists in Dedicated Servers & Server Colocation
Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 111 4444
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08-18-2014, 10:52 AM #14Newbie
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- Aug 2014
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- 5
What is this server going to be used for may I ask?
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08-18-2014, 10:55 AM #15Web Hosting Guru
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- Jan 2014
- Location
- London
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- 280
And just out of interest, where are you and your clients based?
Akin Olagbaiye | akin@tsohost.com | +44 203 137 5608
Shared Hosting | VPS | Dedicated Servers | Reseller Hosting | Managed Hosting | Domain Names | Email Hosting | SSL Certificates
TSOHost | www.tsohost.com - Proudly based in the United Kingdom
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08-18-2014, 10:56 AM #16Junior Guru Wannabe
- Join Date
- Jul 2014
- Location
- Canterbury, UK
- Posts
- 65
David Cocozza | Technical Sales Administrator
RackSRV Communications Limited
UK specialists in Dedicated Servers & Server Colocation
Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 111 4444
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08-18-2014, 10:56 AM #17Newbie
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- Aug 2014
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- 5
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08-18-2014, 11:05 AM #18Web Hosting Master
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- Feb 2004
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- Sacramento CA
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- 3,513
Definitively do yourself a favor and check out Knownhost.
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08-18-2014, 11:10 AM #19Newbie
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- Aug 2014
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- 5
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08-18-2014, 11:14 AM #20Junior Guru Wannabe
- Join Date
- Jul 2014
- Location
- Canterbury, UK
- Posts
- 65
David Cocozza | Technical Sales Administrator
RackSRV Communications Limited
UK specialists in Dedicated Servers & Server Colocation
Company: 06856870 VAT: GB 934 7073 15 Tel: 0330 111 4444
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08-18-2014, 07:07 PM #21Junior Guru Wannabe
- Join Date
- Feb 2013
- Posts
- 36
I too was once with Hostgator, and had a horrible time there
And then moved to HVH and now extremely happy
Fully managed 24/7 live Customer support with Knowledge and care at HVH
Have a go at Hudsonvalleyhost and don't look any further.
Goodluck.
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08-19-2014, 05:13 AM #22Aspiring Evangelist
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- Dec 2009
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- New Zealand
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- 438
Consider Servint too .... been there 10 years and I'm staying!
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08-19-2014, 10:04 AM #23Web Hosting Master
- Join Date
- Oct 2000
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- Lake Geneva, WI.
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- 1,370
█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
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