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Thread: How To Win PayPal Disputes
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07-07-2014, 04:57 AM #26Web Hosting Master
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Nice tutorial! Hopefully we won't get a dispute anytime soon but incase we do we will use this method
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07-07-2014, 11:33 AM #27Web Hosting Master
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So what you're saying here is that paypal's online dispute system is pointless since the only way to get it taken care of properly is to call them.
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07-07-2014, 11:40 AM #28Newbie
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07-07-2014, 12:14 PM #29Web Hosting Master
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That almost sums it up. There's too many ways for scammers to use paypal as a tool for their nefarious actions, but as mentioned in this thread, there are ways to shut it down from day 1.
The real issue is when a scammer goes the chargeback route. Paypal will step back faster than avoiding a moving vehicle.
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07-08-2014, 06:11 PM #30New Member
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Thanks for sharing your experience, we all benefit from people like you
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07-08-2014, 06:32 PM #31Disabled
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Well in paypal 90% disputes are won by customer, not sure what is issue at your side.
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07-08-2014, 06:34 PM #32Web Hosting Master
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07-08-2014, 09:05 PM #33Junior Guru Wannabe
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one thing I can tell you is that you must have extremely detailed definitions on the method of payment and refunds. Your best policy is to state you never allow refunds and make that very blatant in the checkout process and require the buyer to agree to the terms with a check box.
However PayPal does have a preference for the buyer not the seller so expect first time buyers to get refunds.
This is my understanding...
Again state your terms of purchase and refund boldly and blatantly with a confirmation by the buyer and then you will have some proof to show to paypal...
And you might want to split first time orders into more than one payment by requiring a customer to pay for setup to create an account so they can continue and then make a purchase.. then offer a coupon for account creation..
that way they are not a first time buyer ... or payer.
Make them buy the domain first separately ... be creative.. cover your butt. especially on large purchases
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07-10-2014, 01:41 PM #34Web Hosting Master
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This. As someone who worked in the CSR field for a long time, I would go out of my way to NOT help you if someone yelled at me.
I highly suggest sticking to the "keep calm and ask for a supervisor", before laying into some poor guy who doesn't want to be there in the first place.██ Hosting.Express | Affordable Web and Email Hosting
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07-10-2014, 06:51 PM #35WHT Addict
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07-12-2014, 01:28 PM #36Web Hosting Master
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07-17-2014, 04:26 PM #37Newbie
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Chargebacks are too common these days. Great guide.
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07-17-2014, 04:38 PM #38WHT Addict
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