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02-18-2010, 07:00 PM #1New Member
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- Feb 2010
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Fresh CPanel Install - Can't log in to WHM as root
Hello helpful experts!
So I just installed a fresh copy of the latest CPANEL on a freshly formatted Centos 5.4 server, I've installed this on other servers before and never had this problem. When I access the server from my browser and go to server-url:2086, I get the authentication box, but it won't accept my root login. I've tried changing the root password via console with the "passwd" command, but it still won't let me login. I am at my wits end here. Please help.
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02-18-2010, 07:37 PM #2Disabled
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- May 2009
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Is there any firewall installed in the server? I recommend that you just run.
iptables -F
make sure to also run
/etc/init.d/iptables save
And give a try.
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02-18-2010, 10:45 PM #3Newbie
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check the cpanel error log /usr/local/cpanel/error_log and check if there is any errors there
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02-18-2010, 10:58 PM #4Disabled
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Do you have a dedicated server or a vps? Did you contact your server provider about this issue?
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02-19-2010, 03:25 PM #5Eternal Member
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Receiving the authentication window means this isn't an iptables issue. If you were blocked from port 2086, you wouldn't even get that far. Alternatively, you could try https://server-ip:2087 but that will likely yield the same results if this isn't a firewall issue.
However, entering correct credentials (remember, both the username "root" and your root password are case-sensitive) and being denied access sounds like brute force protection has been activated. You may want to investigate /usr/local/cpanel/logs/cphulkd.log to see if that is the case.David Grega
cPanel Technical Product Specialist
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02-19-2010, 03:42 PM #6Temporarily Suspended
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Do you have a valid cpanel license? An invalid/expired cPanel will also not let you to login to your WHM control panel. Verify your license here http://www.cpanel.net/apps/verify/
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02-19-2010, 03:58 PM #7Disabled
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Your ment to goto https://ip:2087 for the first run
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02-20-2010, 02:48 PM #8Web Hosting Master
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02-20-2010, 05:11 PM #9Junior Guru Wannabe
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- Apr 2009
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Actually, I have had this not work before due to the fact the certificate had not yet been generated. I always use 2086 for the first run. (No offense intended and I could be wrong
Change the password via root and then restart cPanel - if it still doesn't work, reinstall cPanel.
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02-20-2010, 05:24 PM #10Disabled
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04-28-2012, 07:22 AM #11New Member
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I'd the same problem and this thread solved it within a minute.
The cPHulk blocked a lot of hackers and seemed to have closed down.
So this is definitely a step you should take first.
1) Make sure running this command as root on the server gives the IP that you expect: lynx -dump ......showip.cgi
2) Run the following as root on the server: /usr/local/cpanel/cpkeyclt
Thanks for the tip.Last edited by Web Hosting Top10; 04-28-2012 at 07:27 AM.
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