Results 1 to 3 of 3
Thread: Thanks WiredTree!
-
06-20-2014, 12:14 PM #1WHT Addict
- Join Date
- May 2006
- Posts
- 109
Thanks WiredTree!
Had a recent outage and today got a complimentary month free w/o having to fill out an SLA form or anything.
It was a learning experience about backups/restores and the time and risk involved. The difference with WiredTree vs other vendors is that they kept me informed all along the way, wrote up a full synopsis of the event, and now, went out of their way to make sure I was compensated without me having to even ask. I realize this was a special case and just want to thank them for their professionalism.
thanks much!
-
06-20-2014, 12:20 PM #2Aspiring Evangelist
- Join Date
- Jul 2010
- Location
- Chicago
- Posts
- 404
You are very welcome Avibodha! Instead of treating clients like cattle, we prefer to treat them as business partners. I think this is one of the many key differences that set good hosts apart from bad hosts. While I am sorry to hear about the issue you experienced, I am very happy to hear how well you were well taken care of. Thank you very much for your continued business and we are here if you need us!
█ James Webb
█ WiredTree Fully Managed VPS and Dedicated Hosting | New: Pure SSD RAID-10 Fully Managed VPS
█ Follow us on Twitter: @WiredTree | Like us on Facebook: facebook.com/WiredTree
█ james@wiredtree.com | toll-free: 1.866.523.8733 local: +1.312.447.0510
-
06-21-2014, 12:25 AM #3Grand Nagus
- Join Date
- Dec 2002
- Location
- Ferenginar
- Posts
- 4,157
Thanks for sharing your experience with WT. Mind if I ask what led to the outage and how long your VPS was offline?
A few years ago I had an unusual billing situation that eventually led me to cancel my VPS as I was consolidating. After submitting a ticket and requesting they call me, I spoke with someone very friendly who handled my billing issue quickly with no hassle. Although it was a minor request, it left a memorable impression on me.What's your budget?
Seriously, what's your budget?
Similar Threads
-
Is Wiredtree down?
By sakg in forum Providers and Network Outages and UpdatesReplies: 11Last Post: 12-25-2011, 11:56 AM -
WiredTree
By TritonHosting in forum Dedicated ServerReplies: 15Last Post: 07-15-2010, 10:31 PM -
Between KH, Servint and Wiredtree, I am 99% decided on Wiredtree but...
By coume in forum VPS HostingReplies: 15Last Post: 03-21-2010, 07:18 PM -
wiredtree.com
By dotflyer in forum VPS HostingReplies: 47Last Post: 08-11-2008, 02:19 PM -
wiredtree
By jackonline in forum Providers and Network Outages and UpdatesReplies: 27Last Post: 05-18-2007, 06:41 AM