my hosting with 1and1 is up for renew on 12/18/05 (they bill 3 months in advance) so i make a cancel request on 11/16/05, i fax the confirmation forum on the same day and mail it out on 17. (why do 1and1 make you jump so many hoop to cancel?)

Call them today to make sure they start the process since 1and1 said the process start after 48hrs from receiving the fax, well guess what their tech doesn't even know how their cancel process work! he keep asking me what form that i fax. well gee...do your company train you on how the cancel process work? do their own tech support even know anything beyond the scripted answers.

great, it's like talking to robot.