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  1. #26
    Join Date
    Dec 2001
    Posts
    539
    If you feel you have a legit issue, just send me an email and I'll look into the situation.

    "heyGeno" works as a Vendors Advocate with 2CO. His responsibility, while handling complaints, is to address issues within 2CO from the Vendors perspective. This is a new pilot project we have implemented, and so far it has met with great success.

    Geno would be more than pleased if you would contact him and allow him to investigate your situation fully.
    TomD
    Director - Business Development
    tdenman@2co.com
    www.2checkout.com
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  2. #27
    Quote Originally Posted by The Engine
    I'd strongly urge everyone not to use 2CO, had a sum due to be sent out to me back in November, they took so much fuss about verifying each payments via phoning the clients. (Note I had payments from years ago in this account) Only after I showed my anger and dissatisfaction they sent the cheque out to me in December. (originally no replies) Now it's March and apparently one of the payments were disputed suddenley months later. Now instead of reversing that particular payment, they reversed the whole cheque amount. My account is closed and it has a minus balance, they haven't even told me how they are going to dip the money off me.

    They are one group of *******, they don't give a toss and never explain anything properly. I never seen such thing online.
    Ah, I love it when people who barely speak English complain about an American company's poor communication skills. Not that there aren't a wide variety of reasons to dislike 2CO--I found many of their policies to be absolutely ridiculous and stopped using them years ago--but none of the complaints in this thread strike me as being particularly valid.
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  3. #28
    Join Date
    Nov 2003
    Location
    London
    Posts
    573
    well, there will always be complaints about ANY provider....and I really mean ANY But, the correct attitude is to be able to PROVE the particular issue and STOP using the provider if the situation is not corrected.

    Like Engelmacher, we stopped using them years back, but they were our first Credit card processor and we did have enough support from them. Of course, in time, when we discovered there were many more options out there, we made a wiser decision.

    So, the bottom line is: unlike 6-7-10 years ago, the market now is very diverse and one can choose after enough consideration. So, less complaints should be raised, as one should make wiser decisions.

    God help you all
    Community Manager @ Cloudflare
    I'm on Twitter too. DMs open.
    Passionate about photography.
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  4. #29
    Join Date
    Sep 2004
    Location
    Italy
    Posts
    1,673
    Quote Originally Posted by Engelmacher
    Ah, I love it when people who barely speak English complain about an American company's poor communication skills. Not that there aren't a wide variety of reasons to dislike 2CO--I found many of their policies to be absolutely ridiculous and stopped using them years ago--but none of the complaints in this thread strike me as being particularly valid.
    Barely speak english? English here. Don't need your validation, you stopped using them years ago, good for you.
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  5. #30
    Join Date
    Mar 2007
    Location
    usa
    Posts
    18
    2CO has really came up, lets give them credit, I had an account with them 3 years ago, they scammed me, I was in columbus at that time, I went a gave a visit to them they were very nice, fixed everything up.

    and even today they are getting more and more professional, out of all the 3rd party processors 2CO is the best, I feel confident enough to use them.

    Actuallly paypal is most professional, put all the omg froze accounts stuff behind us, that was years ago, very professional now and are about to be FDIC insured.

    BUT best is getting a real merchant account, but i wouldl trust 2CO if you are doing legit business.

    best of luck guys
    Motivation is a definition of ones persistence, do what you want with it !
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  6. #31
    I had terrible experience with 2CO.
    I have been using their service for 3 years. They were always late to answer any e-mail from me and their support team was always ignoring my inquires.
    One day in December 2006, i got an e-mail from them that my account is closed! Just like that! They said that they will not resell my products anymore. I asked them to give me 2 weeks to move to another credit card processing service. I got no answer as usual!
    Stay away from 2CO.
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  7. #32
    Join Date
    Dec 2001
    Posts
    539
    Quote Originally Posted by fxmaster
    I had terrible experience with 2CO.
    I have been using their service for 3 years. They were always late to answer any e-mail from me and their support team was always ignoring my inquires.
    One day in December 2006, i got an e-mail from them that my account is closed! Just like that! They said that they will not resell my products anymore. I asked them to give me 2 weeks to move to another credit card processing service. I got no answer as usual!
    Stay away from 2CO.
    Established accounts (accounts with sales history) that are closed immediately, without the minimum 2 week notice, usually fall into 2 areas. Selling prohibited products or prohibited account activity.

    Provide me with your 2CO StoreID number, and I will investigate further and provide you with an answer.
    TomD
    Director - Business Development
    tdenman@2co.com
    www.2checkout.com
      0 Not allowed!

  8. #33
    Join Date
    Jun 2007
    Location
    Australia
    Posts
    4

    More of the same...

    I initially had a good experience with the staff at 2CO though did not choose them as my primary provider as I technically couldn’t change the currency per transaction. I went to review their systems recently in case this area had been improved and found my 2CO vendor login was not working. I contacted the help desk and they referred me to Ron Sebree.

    He basically said a wire transfer fee was due and $27.50 was outstanding. I was a bit disappointed that this was not handled automatically at the time of the transaction but have no problems in paying it.

    Then comes the problems, he demands “You may resolve your account’s negative balance by paying via money order or cashier’s check drawn in US Dollars, made payable to 2Checkout.com, Inc., and sent to the following address..”
    You’d think you could just pull your wallet out and enter your credit card number and it would all be fixed in 2 minutes. “Snail Mail” is inconvenient for a US citizen but for me in Australia, to get a money order or cashier’s check has a significant fee, to get money converted to USD$ has a fee and of course international post has a fee. An unneeded limitation for a US vendor and commercially ridiculous request for an International vendor and completely unreasonable imposition to put on someone who has done nothing wrong.

    Then comes the next problem, the account was closed, Now from 2CO’s point of view this is commercially illogical, an account cost nothing to leave dormant and is the perfect way to capture the wire fee due, but Ron admitted requesting the account be closed and sees this as perfectly consequential. I did make a couple of tries at pointing out how it is not commercially sensible but he was completely stubborn, socially inept and treated me as if this situation was my fault. I assume he was trying to infer blame so as to rationalize his incompetent behavior to date.

    Closing the account is their biggest failing as there was no specific warning, it did not harm me but imagine if you just spent $10,000… on advertising your website and could not process sales. I can think of reasons to terminate an account but no reasons to do it without notice. An unacceptable risk for any online businesses I think.

    I finally had access to a version 2 account from an acquaintance’s 2CO login and found 2CO had made some useful improvements, but even if I over looked the liability of dealing with a company who puts Ron Sebree in any position of power, his final spiteful email said I am not eligible for a new account at 2CO, pity for 2CO they have this guy going on a ego trip at their expense.

    His abrupt “hard nosed” stance may be successful for bullying lunch money from school children but it is a failure of an approach to use on the sophisticated type of person that has setup up an online business. Looking at the dates on this thread I find it unbelievable the behavior has been allowed to go on for so long.
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  9. #34
    Why would a company like 2CO would have someone like him, who was found by a state Supreme Court as unable to handle his OWN practice, work for them, is beyond me. And from what you say, we can see that he does handle funds and not just send out emails.
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  10. #35
    As i posted before, i had the same terrible experience of closing my account without prior notice!
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  11. #36
    Join Date
    Jun 2007
    Location
    Australia
    Posts
    4
    Hi Mike, I have seen no blatant evidence that he should not be trusted with money, though a psychopath’s normally only controlled by the fear of being caught and has no real sense of what is right or wrong. He is definitely unpleasant to deal with and entirely unsuitable for a public facing job, I am unsure whether he really supports or initiated the irrational 2CO policies he pushes or whether he is just following orders of some greater fool. Be interesting to know his collection rates it would make good study on the costs of not doing a proper physiological evaluation during the job interview process.

    Hi FXMaster, yes a terrible experience but in my case a worthwhile experience as 2CO were still in evaluation mode for me, I’d hate to find 2CO’s irrational policies out after pumping large amounts of money through 2CO. Anyway there are some OK competitors out there that though not perfect are at least capable of listening to reason and eventually fairly correcting a mistake. At least on the Internet all companies are made more accountable through forums like this.
    Jamie.
      0 Not allowed!

  12. #37
    So you registered just to resurrect this ancient thread with some tripe about the inconvenience of dealing with foreign currencies which you brought upon yourself in choosing to deal with an American company? Nobody who spends $10,000 on advertising is going to be slumming it up with 2co.
      0 Not allowed!

  13. #38
    Join Date
    Jul 2005
    Location
    Edinburgh
    Posts
    3,883
    Never used 2co but then again I've never had any reason not to use them.

    There's good points and bad points to all companies I suppose but I don't think 2co should really bother the odd 5 or so objecting customers, especially if they have 60,000 merchants
    ‹(¿)›
    Life's what you make it.
      0 Not allowed!

  14. #39
    Quote Originally Posted by TomD View Post
    Established accounts (accounts with sales history) that are closed immediately, without the minimum 2 week notice, usually fall into 2 areas. Selling prohibited products or prohibited account activity.

    Provide me with your 2CO StoreID number, and I will investigate further and provide you with an answer.
    I have a question to you 2CO. If you decided suddenly that forex advisory services are prohibited products then why do you still work as 3rd party for websites like www.genius-forecasting.com/subscribe.html ??
    Few months after you closed my account, i found some websites offering same services like mine and they selling through 2CO. My track record for the last 3 years with 2CO doesn't have much chargebacks to justify clsoing my account.
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  15. #40
    i have been use it before, it is ok, but resently i didn't use it. don't if it still good.
      0 Not allowed!

  16. #41
    I still don't see any reply form 2CO
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  17. #42
    Join Date
    Sep 2005
    Location
    Albany, NY
    Posts
    3,956
    Why don't you email them with that question?

    We've used 2co for a few years before switching to echo and never had any problems with them. They did a good job with fraud verification and after you become an established client you don't have to worry about order verification from their end.

    They've also been helpful on the support side. Can always call or email them.
    AYKsolutions.com - High Bandwidth Specialists - 10Gbps/20Gbps+ Unmetered & DDOS Protected
    Over 20+ Global Locations - Asia (Hong Kong, Singapore, Tokyo), Mexico, Brazil, India, Australia, US, CA, EU - Bare Metal and Virtual Cloud. All Managed.
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  18. #43
    I wrote to them and i got no answer. i don't care so much because i already use another 3rd party which is perfect for me so far. I just feel angry because i had to stop processing orders for 1 month until i found another 3rd party. I'm not going to deal with 2CO agin even if they accept to resel my services again. I just can't say they are good when someone asks my opinion about them!
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  19. #44
    Join Date
    Dec 2001
    Posts
    539
    Quote Originally Posted by JamieP View Post
    *snip*
    I contacted the help desk and they referred me to Ron Sebree.

    He basically said a wire transfer fee was due and $27.50 was outstanding. I was a bit disappointed that this was not handled automatically at the time of the transaction but have no problems in paying it.

    Then comes the problems, he demands “You may resolve your account’s negative balance by paying via money order or cashier’s check drawn in US Dollars, made payable to 2Checkout.com, Inc., and sent to the following address..”
    You’d think you could just pull your wallet out and enter your credit card number and it would all be fixed in 2 minutes.

    Then comes the next problem, the account was closed, Now from 2CO’s point of view this is commercially illogical, an account cost nothing to leave dormant and is the perfect way to capture the wire fee due, but Ron admitted requesting the account be closed and sees this as perfectly consequential.

    Closing the account is their biggest failing as there was no specific warning, it did not harm me but imagine if you just spent $10,000… on advertising your website and could not process sales. I can think of reasons to terminate an account but no reasons to do it without notice. An unacceptable risk for any online businesses I think.

    I finally had access to a version 2 account from an acquaintance’s 2CO login and found 2CO had made some useful improvements, but even if I over looked the liability of dealing with a company who puts Ron Sebree in any position of power, his final spiteful email said I am not eligible for a new account at 2CO, pity for 2CO they have this guy going on a ego trip at their expense.

    His abrupt “hard nosed” stance may be successful for bullying lunch money from school children but it is a failure of an approach to use on the sophisticated type of person that has setup up an online business. Looking at the dates on this thread I find it unbelievable the behavior has been allowed to go on for so long.
    I snipped out some of your comments, and will address the points you raised.

    We can not accept CC payments for debts on your account. There is no "product" or "service" that we can claim the funds are being used for, therefore the charge will contravene the provisions of our merchant agreement. The charge would also be subject to chargeback.

    Closing (suspending) the account is the process we must use due to limitations in our API. When the account is brought up to date, it can be re-opened at the vendor's request. What would be the business logic to allow access to an account that is not in good standing?

    Was there no request for payment prior to the account closure?

    2CO policy is to not enter into business arrangements with vendors that have had accounts closed/suspended for negative balances. Once the balance is addressed, the account suspension would be removed.

    As I previously posted, if you wish to file a complaint against ANY 2CO representative, please contact Geno garcee@2co.com or myself, and we will address the situation.


    Quote Originally Posted by fxmaster View Post
    As i posted before, i had the same terrible experience of closing my account without prior notice!
    i asked you 3+ months ago to provide further information, and you never did.
    TomD
    Director - Business Development
    tdenman@2co.com
    www.2checkout.com
      0 Not allowed!

  20. #45
    Further information about what?! Is it too hard for you to understand my post? You closed my account claiming that you no longer deal with forex signals services. I found out later that you still act as a 3rd party for many services which are providing same products like me.
    Do i need to make it more simple for you to understand TomD ?
    I'm not surprised that too many people are complaining about 2CO poor support!
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  21. #46
    Join Date
    Dec 2001
    Posts
    539
    Quote Originally Posted by fxmaster View Post
    Further information about what?! Is it too hard for you to understand my post? You closed my account claiming that you no longer deal with forex signals services. I found out later that you still act as a 3rd party for many services which are providing same products like me.
    Do i need to make it more simple for you to understand TomD ?
    I'm not surprised that too many people are complaining about 2CO poor support!
    post #32
    I asked you for information, and you didn't respond. I am not going to comment on the closure of an account, without researching the specific details from the account itself.
    TomD
    Director - Business Development
    tdenman@2co.com
    www.2checkout.com
      0 Not allowed!

  22. #47
    Join Date
    Feb 2004
    Location
    Your Screen
    Posts
    3,999
    Quote Originally Posted by fxmaster View Post
    Further information about what?! Is it too hard for you to understand my post? You closed my account claiming that you no longer deal with forex signals services. I found out later that you still act as a 3rd party for many services which are providing same products like me.
    Do i need to make it more simple for you to understand TomD ?
    I'm not surprised that too many people are complaining about 2CO poor support!
    LOL...

    Quote Originally Posted by TomD View Post
    Provide me with your 2CO StoreID number, and I will investigate further and provide you with an answer.

    Ball's been in your court since March 19, 2007, fxmaster. Time to be part of the resolution, rather than just repeatedly restating the same claims.

    Bailey
    Let's Connect on Twitter! @thatsmsgeek2u || Fighting mediocrity one thread at a time.
      0 Not allowed!

  23. #48
    Ok, i admit it was my mistake to be late in replying to you. I don't come here regulerly.
    I PMed you my account details.
    Thanks
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  24. #49
    1 week passed and i don't see any reply here or in my inbox! This's how 2CO deal with my request! So, i wasn't mistaken when i said that their customer support is very bad.
    If you are looking to learn to trade on the Forex market, you don't need to look any further than Fxmaster.net. We will teach you where to buy and sell and how to maximize profits and minimize losses.

    www.fxmaster.net
      0 Not allowed!

  25. #50
    you have probably been very unlucky. I got all my requests and tickets resolved in a timely fashion every time at 2CO.
      0 Not allowed!

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