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  1. #1

    Serverloft - the worst hosting company we ever deal with

    Hello,

    If you are already a customer or willing to order a server from ServerLoft.eu, I want to advice you to look for another hosting company instead.
    It is very hard to find a worse hosting company then Serverloft.

    Any other choice then Serverloft will probably be better choice.

    They are bad at each and every point, but especially as it comes to billing failture.

    1) The dont give you possibility to charge the virtual credit card. Simply the fresh and working virtual credit card you generate that has the same expiry month as the current month is considered as already expired one.

    2) After you put new credit card details to their 'customer panel' you have to inform the company that they can actually charge that credit card!

    We had a notice 48 hours ago that the invoice is not paid.
    We updated the credit card details 30 minutes later.
    24 hours ago, we had an email send to us confirming the invoice was paid.

    This morning - the server is BLOCKED because of unpaid.

    They do not notify other departments about the fact of payment, even if you were charged correcly.

    In this very bad situation as the downtime (that each hour of downtime cost us more then monthly cost of the server) was 100% their fault, they offered NOTHING to cover the loses and no thank you or sorry.

    I will never ever use the serverloft again, this is the worst company I have every deal with.

    Adrian Wadowski

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    Last edited by anon-e-mouse; 08-09-2010 at 09:38 PM.

  2. #2
    Sorry to hear about your experience. If they had confirmed that you paid, and took your server down anyway, there has to be some sort of recourse you can take if you had some sort of SLA or Service Agreement for downtime?

    Perhaps they will chime in here.

    Good luck to you.
    GenesisAdaptive.com · IP Transit and Connectivity, Colocation, & Enterprise IT Services
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  3. #3
    They suspend servers for any reason.

  4. #4
    Join Date
    Jun 2008
    Location
    London, UK
    Posts
    928
    Quote Originally Posted by maidenush View Post
    They suspend servers for any reason.
    Not in my experience
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  5. #5
    Join Date
    Mar 2010
    Posts
    354
    that's terrible

    do other hosts have a grace period on non-payment? it seems to as their should be one (i do realize payment was made in this incidence)

    good luck

  6. #6
    Join Date
    Sep 2006
    Posts
    33
    thats terrible,i know how hard is it to see your site down and that also without any reason,hope you get your server up and move from them as soon as possible

  7. #7
    - they have a very good network.
    - servers are good.
    - politics are bad.

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