Results 1 to 7 of 7
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05-04-2010, 05:31 AM #1New Member
- Join Date
- Oct 2008
- Posts
- 2
Serverloft - the worst hosting company we ever deal with
Hello,
If you are already a customer or willing to order a server from ServerLoft.eu, I want to advice you to look for another hosting company instead.
It is very hard to find a worse hosting company then Serverloft.
Any other choice then Serverloft will probably be better choice.
They are bad at each and every point, but especially as it comes to billing failture.
1) The dont give you possibility to charge the virtual credit card. Simply the fresh and working virtual credit card you generate that has the same expiry month as the current month is considered as already expired one.
2) After you put new credit card details to their 'customer panel' you have to inform the company that they can actually charge that credit card!
We had a notice 48 hours ago that the invoice is not paid.
We updated the credit card details 30 minutes later.
24 hours ago, we had an email send to us confirming the invoice was paid.
This morning - the server is BLOCKED because of unpaid.
They do not notify other departments about the fact of payment, even if you were charged correcly.
In this very bad situation as the downtime (that each hour of downtime cost us more then monthly cost of the server) was 100% their fault, they offered NOTHING to cover the loses and no thank you or sorry.
I will never ever use the serverloft again, this is the worst company I have every deal with.
Adrian Wadowski
<<Signature to be setup in your profile>>Last edited by anon-e-mouse; 08-09-2010 at 09:38 PM.
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05-04-2010, 06:21 AM #2Web Hosting Evangelist
- Join Date
- Sep 2008
- Posts
- 515
Sorry to hear about your experience. If they had confirmed that you paid, and took your server down anyway, there has to be some sort of recourse you can take if you had some sort of SLA or Service Agreement for downtime?
Perhaps they will chime in here.
Good luck to you.█ GenesisAdaptive.com · IP Transit and Connectivity, Colocation, & Enterprise IT Services
█ Available in 9 Metros, 3 Continents, 1/10/40/100G Ports.
█ Follow us on Twitter @GenesisAdaptive!
█ Phone: (309) 807-5261 · Email: leec @genesisadaptive.com
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05-04-2010, 12:05 PM #3Newbie
- Join Date
- Oct 2009
- Posts
- 26
They suspend servers for any reason.
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05-04-2010, 12:09 PM #4The Webhost
- Join Date
- Jun 2008
- Location
- London, UK
- Posts
- 928
███ The Simple Host Ltd - Premium Quality European Web Hosting - Uptime Stats
███ Shared, Reseller, VPS & Dedicated Hosting
███ 15-Day Money Back Guarantee, Nightly Backups, Installatron, Softaculous, RVSiteBuilder PRO, Instant Setup - All as standard!
███ Call (+44) 0845 300 9066 for more information.
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05-04-2010, 12:12 PM #5Aspiring Evangelist
- Join Date
- Mar 2010
- Posts
- 354
that's terrible
do other hosts have a grace period on non-payment? it seems to as their should be one (i do realize payment was made in this incidence)
good luck
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05-04-2010, 12:18 PM #6Junior Guru Wannabe
- Join Date
- Sep 2006
- Posts
- 33
thats terrible,i know how hard is it to see your site down and that also without any reason,hope you get your server up and move from them as soon as possible
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05-04-2010, 12:57 PM #7Newbie
- Join Date
- Oct 2009
- Posts
- 26
- they have a very good network.
- servers are good.
- politics are bad.
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