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08-15-2012, 03:44 AM #1New Member
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- Aug 2012
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- 2
BURST.net - No Reply? Worst Support
Dear All,
3 days back i have purchased BURST.NET VPS Premium server and As per BURST.NET policy VPS will be delivered immediately ,they have delivered after 12 hours(After requesting via ticket).i have migrated my server to vps changed domain setting @godaddy.
my VPS server ip address is 184.82.31.xx,when i ping this it is showing some other host details and it is 3rd day my server is down because of ip address is wrong or something.
Raised service Ticket yesterday no reply,no support nothing.
what should i do please suggest.
my server is down for 3 days ... loss of revenue and loss of time.
such a bad experience with BURST.NET.
Thanks.
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08-15-2012, 03:51 AM #2Web Hosting Master
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- Mar 2011
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- 659
If I understand you correctly this sounds like quite the error on their end. I hope this gets worked out for you. Either way, this absolutely is Burst's support forum (no sarcasm). You'll get the quickest response here. Don't take that as a judgement, just an observation.
Last edited by mxroute; 08-15-2012 at 03:57 AM.
Ain't here to spam my signature, I'm not desperate for sales.
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08-15-2012, 04:38 AM #3Disabled
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- Apr 2012
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- 140
got to contact us page of burst.net and call their support department and give them your ticket ID.
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08-15-2012, 04:43 AM #4New Member
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- Aug 2012
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Hi Gettyhosting,
SIMPLY DO NOT PUT WORD/without ticket i can not write this post.Ticket number 3363525 with BurstNET.
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08-15-2012, 05:41 AM #5Web Host Reviewer
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Sounds like you didn't alter DNS records properly. Or that your propagation is taking longer than normal.
If "lost revenue" is a real concern, don't use a budget provider. Instead look at premium providers, such as LiquidWeb or EuroVPS. You'll get what you pay for, in the world of hosting.|| Need a good host?
|| See my Suggested Hosts List || Editorial: EIG/Site5/Arvixe/Hostgator Alternatives
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08-15-2012, 05:44 AM #6Hosting seer
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Is VPS available via one of its IP addresses? I.e., can you connect to it using IP address (not a (sub)domain name)?
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08-15-2012, 06:53 AM #7Web Hosting Master
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08-15-2012, 07:23 AM #8Web Hosting Master
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If you looking for reliability and good support don't go with budget hosting.
Try to spend a little bit more to get better services.█ ControlVM.com :: Elastic Cloud Hosting Alternatives to VPS ● Reliable Cloud Server
█ Enterprise Hosting @ Malaysia ● Germany ● USA ● Singapore
We Accept: Paypal ● Alipay ● GrabPay ● Credit/Debit Card ● FPX Bank Transfer ● Bank TT
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08-15-2012, 07:30 AM #9Norwegian polar bear hunter
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- Feb 2005
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- Norway
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You can get good support from "budget" hosts also, like Prometeus.com and Urpad.net.
But of course, if you want a fully managed server you have to pay more yes.My Top 20 benchmark list (and review site)
Powered by: Kimsufi, backed up by: Hetzner, DigitalOcean and Vultr.com
Also using SolaDrive.com (56+ months), KnownHost.com (56+ months)
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08-15-2012, 08:01 AM #10Junior Guru Wannabe
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- Mar 2012
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Sounds like the exact same problem as I had to begin with
http://www.webhostingtalk.com/showthread.php?t=1182547
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08-15-2012, 08:46 AM #11Managed VPS Experts
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- Nov 2007
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- New Jersey, USA
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- 4,740
You are not the only one having issues with BurstNet. Many are, but you have to hang tight until a rep comes on this forum and resolves it for you.
If not, move on and find a more reliable provider. As said above if you are loosing lots of revenue choose a quality provider.
- Daniel
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08-15-2012, 10:22 AM #12Web Hosting Guru
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- Aug 2006
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- 296
On of my client VPS (184.82.107.2xx) is currently down now for almost 12 hours.. and BurstNet still can't resolve their node issue..
They are getting worst day by day now..SerayaHost.com :: Care Hosting With Value Price
Email : sales @ serayahost.com | cPanel & US Server
Your Domain Reseller Partner
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08-15-2012, 10:58 AM #13Norwegian polar bear hunter
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If you read all the bad reviews out there, they have been so bad for a long time. I'm sure they can find a way to blame you for the downtime. It's seems to be all they do in most of the threads here at WHT.
Or that they are so big that problems always happens, and they can do little with it, since they are so cheap, so customers can't expect any service.My Top 20 benchmark list (and review site)
Powered by: Kimsufi, backed up by: Hetzner, DigitalOcean and Vultr.com
Also using SolaDrive.com (56+ months), KnownHost.com (56+ months)
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08-15-2012, 11:10 AM #14WHT Addict
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- Aug 2003
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- 108
chandra981: I see that the problem, which was related to DNS settings and propagation, was resolved. It is highly unusual that a ticket would sit in the queue that long without any sort of response. I am honestly not sure why it was not handled sooner, but I am going to guess that it was not in the general Support queue. I will be checking with our Programming staff to see what may have occurred.
SerayaHost: Yours is a separate issue, which has already been escalated. Updates will be provided in your ticket.
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08-15-2012, 12:40 PM #15Junior Guru
- Join Date
- Aug 2010
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- 239
-1
read the post. he says he bought a burst.net PREMIUM.
and get off that high horse will ya .....
can you please, pretty please, point me to a "PREMIUM" provider that will compensate the revenue loss, as incurred by me, for my business or enterprise, whilst me using them as a host, for any and all errors on their part, network & hardware downtime, data loss etc for whatever reason that may, or may not be beyond their control. no budgest whatsoever. gimme ultra premium.
all hosts: $2 a month or $500 a month are going to have issues - premium = unlimited = marketing.
to OP: sorry you have issues - hope they get sorted.
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08-15-2012, 12:43 PM #16I LOVE Cogent!
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08-15-2012, 02:24 PM #17Temporarily Suspended
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- Jun 2009
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- 36
burst net ?!?
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