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01-24-2014, 08:05 PM #26Always there
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First and Last name of a CEO should really not be a secret, asking for the private address of the CEO goes too far. However... in many countries the directors/CEO private address is listed in the company registration.
Anything listed in the company registration is public domain.
So HudsonValleyhost is actually a brand name of ColoCrossing? why do they not list this on the website?
I really wonder if this all is legal - users should really know with what company they do business with AFAIK. Maybe someone well versed in US law can shine some light on this?Last edited by swiftnoc; 01-24-2014 at 08:10 PM.
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01-24-2014, 08:06 PM #27Rockin' the beer gut
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01-24-2014, 08:13 PM #28Web Hosting Master
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01-24-2014, 08:21 PM #29Newbie
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Hi. When I asked for CEO's name & address, I was asking for Hudson Valley Host's owner name and the COMPANY address. Why would I ask for his personal address? LOL Come on...
And I was only asking because yes, not listed on their website what-so-ever and I needed it to file for complaint on ftc.gov as it asked me for owner's name & address.
To be continued, this has not been resolved yet.0
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01-24-2014, 08:41 PM #30Newbie
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To those who are wondering, here is Hudson Valley Host's address. It is same as ColoCrossing as they are resllers.
Hudson valley host
8195 Sheridan Drive
Buffalo NY 14221
I am also currently talking to a VP from ColoCrossing in hopes he can help me get the refund. Ernie has no power at all to do any refunds from what he told me himself. So let's see how it goes.0
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01-24-2014, 11:59 PM #31Disabled
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01-25-2014, 07:50 PM #32Web Hosting Master
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What he should do is file a complaint with the New York State Attorney General and let them know that:
1. Hudson Valley Host is violating their privacy policy by sharing their customer's personal information with ColoCrossing (see the related thread on LowEnd Talk for the details),
2. ColoCrossing is violating credit card industry rules by processing payments through its merchant account for Hudson Valley Host sales. The credit card industry and the IRS both consider it to be a form of money laundering when company A allows company B to use its merchant account to process sales and merchants can be permanently banned from accepting credit cards if they do this. This blog article gives a god explanation of this practice: http://www.merchantequip.com/merchan...ard-laundering2
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01-26-2014, 12:14 AM #33Newbie
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Thank you so much for that information @domainbop, if it is okay, I will be using what you have provided with some of the complaints I will be filing.
I am way more active on the other forum but I also did receive few PMs here regarding this issue. This still HAS NOT been resolved. Jon from ColoCrossing offered me 2 months for free but I declined. He also offered me to provide service directly from ColoCrossing instead of Hudson Valley Host. Jon is now questioning my "legitimacy" because I didn't accept his offer. There's NO WAY I will sleep at night peacefully knowing I have put my personal/privacy belongings on their servers. No way. I don't trust them, they have been lying to me for 3 weeks. I am tired of Jon, Ernie, and Mike bullying me around. They act as if they are the "big guys" and have done their deed by offering me free months.
It would've been really nice if they started with an apology. But they seem to be too cocky to say sorry to me. I also found out Hudson Valley Host & ColoCrossing have been swapping my personal information back and forth. Seriously, this is not cool. My name, address, and even credit card number information.
I have called my bank today to file a complaint and my bank advised me to put a hold in case HVH/ColoCrossing do a re-bill of any sort without my consent. Then soon after, they called me back requesting more information regarding the company. They seemed pretty concerned so I guess that's a good thing. My bank also suggested I file a complaint right away with IC3.gov.
1 thing I want to point out here is that I have purchased through Ernie from Hudson Valley Host. He is the one who personally gave me the deal over email and chat session from HVH site. Ernie has been ignoring me for past 1 week and I have been thrown into a pit full of ColoCrossing people. It's just not right.
If you have anymore questions, PM me or post it here. I am all up for ears!Last edited by love4cars4234; 01-26-2014 at 12:26 AM.
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01-26-2014, 01:37 AM #34Mr Unmetered
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01-26-2014, 05:39 AM #35Web Hosting Master
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01-26-2014, 08:20 AM #36Web Hosting Guru
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If refund was given either by HVH or CC, I am sure things won't go this far and this ugly. Greed is often the cause of everything.
When a client started to lose hope towards a company, no matter how many months free of services just won't regain hopes/confidence, it's not even about legitimacy. Is refund really this hard? Refund = client might come back to you in future, no refund = client will stay away from you forever. Because that's your responsibility to ensure you take care of your clients well.
If I ever have something to cover from the public, I wouldn't let the case gone so far. Or I should say I wouldn't even let myself be dishonest at the very first place.
Now one accuses OP as fraud, another accuses him with legitimacy. As bystander, I do feel the anger. You will have to be responsible for every single thing you do in your life, shouldn't older people be wiser than younger people? Ugly story.1
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01-26-2014, 08:58 AM #37Junior Guru Wannabe
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Regarding the credit card payment... given that the invoice showed Colocrossing even though the contract was between the OP and HVH (who claims no business relationship with Colocrossing), it should be easy to prove that the charge was fraudulent/not approved by the OP.
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01-26-2014, 04:15 PM #38Newbie
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Ernie wrote me an email out of no where asking if I have done a chargeback. He believes he has only delayed delivery for the 2nd server hence he will only refund me for the 2nd server.
I have wrote him back asking for refund for BOTH servers as he delayed delivery for both of them. I have not received a reply back. Interesting to point out is that all this time, I was told only ColoCrossing can do the refund. However, now Ernie is offering it to me instead of Jon from ColoCrossing. I am confused. I have been pushed back & forth by HVH & CC for weeks. Nobody is taking full responsibility.
I was hoping Ernie would start the email along the lines of "Hey, I am sorry..." but remorse or apologetic actions were not visible. I do not know why. Nevertheless, only thing I can do is keep filing complaints in hopes I will get 100% money back. I have completed BBB complaint this morning. Yesterday I completed complaints on IC3.gov & my home state's consumer complaint center. And I still have a few diff ones to do as I really think they have violated my privacy rights + mishandled my money. Thank you for your encouraging messages and PMs. I appreciate that!Last edited by love4cars4234; 01-26-2014 at 04:25 PM.
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01-26-2014, 04:27 PM #39Newbie
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PS - Sorry guys but how can I edit the title of this thread as I would like to be more accurate and add "ColoCrossing" into the title? As ColoCrossing is the one who pocketed my money but I paid through HVH.
Please let me know. I am new here. Thank you!0
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01-26-2014, 04:34 PM #40Web Hosting Guru
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Wow. This sounds like an absolute disaster, and a huge red flag to anyone that is looking to do any business with HVH / ColoCrossing. Sure, sometimes it takes a little bit for servers to arrive, but three weeks? Did they send it via USPS Standard or something? That's pretty awful.
Ernie's response in this thread also seems a bit incredulous to me, seems as if he is just blowing the whole issue off and not addressing any problems here.
OP: I would certainly continue filing complaints. Have you read their TOS though? Some companies have terms that say if you file a chargeback you are no longer able to receive any form of refund. See if there is some way to file a PCI complaint, as swapping CC processors without informing the customer is a big no-no.
Unfortunately I do not think that the IC3 complaint will amount to much, unless your servers totaled $4,000 or more it wont be investigated, only a record of the complaint will be made. (I believe this information is correct, it's what I remember from a complaint I filed about two years ago).
In any case, keep us updated on how this goes!-Jacob
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01-26-2014, 04:35 PM #41Web Hosting Guru
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-Jacob
iWebFusion [AS397373] - 6 US datacenters offering shared, reseller, dedicated, VPS and Colo
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01-27-2014, 03:03 AM #42Newbie
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Another update for those who are interested:
Jon Biloh (owner of ColoCrossing) posted a public announcement on a different forum where he publicly attacked my personal morals. He basically implies I am a liar while making up lies about my case. Even though he has already accessed my Hudson Valley Host ticketing system (without my consent that is) and implies he has read all the tickets I've opened up with HVH, he is keep puking out lies about me over & over.
I want to copy & paste what I have posted on the other forum so I am sorry to those who have already seen it. But thought it is only fair to be transparent on this forum as well. You be the judge.
(I cannot post pictures on here directly?)
------------------------------------
Oh man, here comes @jbiloh spreading lies about me once again. I don't know why he's doing this publicly to humiliate himself over and over. Jon Biloh, I know you already accessed my account over on Hudson Valley Host (without my consent) and read all the tickets. So how is it you are lying about the information that is in front of your eyes? Seriously? Let me show you guys how wrong he is on every single thing he has mentioned in his post.
1) Jon Biloh claims I have "used" the server but the truth is I have not had the chance to use the server because it was delivered on 1/14/2014. I paid on 1/3/2014. Right away, I noticed the speed was not right so I opened the ticket same day of receiving it. Ernie somehow fixed the problem but noticed I was having trouble with the OS so I requested for re-install which took them 1 day. And after re-install OS, I noticed I was having SAME speed issue again as before. So I opened up a ticket again. By this time, it was already 1/16/2014 and I would get responses such as below regarding the speed issue:
http://jan.imghost.us/7gHe.jpg
http://jan.imghost.us/7gIB.jpg
Comes 1/18/2014, still not fixed and they kept dying of being problem. Jon is keep using "speedtest.net" to rule against me but I have used at least 4+ other ways to test speed and I was well getting below 100mbps while I ordered 1gpbs. And mind you, before the re-install of OS, I was hitting 500+mbps.
Starting on 1/18/2014, I officially requested for refund as they could not solve my problem. After waiting for 2 weeks to get this server, I was upset and angry to receive lack of solution. So to Jon's #1 false claim of me "using" the server - you guys tell me how I even had time to use it after seeing what I have written. Since then, I haven't even logged into the server. So I want to see some kind of log from their side which states I have "used" their server.
#2) Jon Biloh claims I ordered 2 servers at different times. This is false once again. See below of my ordering invoice, it is evident I have ordered BOTH servers at the SAME time, on 1/3/2014. I don't think there's more to say but to see my invoice below:
http://jan.imghost.us/7gJU.jpg
#3) Jon Biloh claims I have had the 2nd server for a "week". This is false. One day after opening this thread, they finally delivered the 2nd server to me, even though I have repeatedly told Ernie I was not interested and I wanted a refund. Once again, see below of the next "invoice due date" for the 2nd server, you can clearly see that it is due on the 2/24/2014 which means they have delivered the 2nd one on 1/24/2014. It took them exactly 3 weeks to deliver this 2nd server.
http://jan.imghost.us/7gJw.jpg
#4) Jon Biloh is trying to save illegal issues by making it sound like it is okay to swap my personal (customer's) information, my name, address, credit card number, etc etc between Hudson Valley Host and ColoCrossing even though I have CLEARLY purchased servers from Hudson Valley Host ONLY. And as you can see, he has written up 100% lies about me. I don't know what his true intentions are at this point, but I am feeling like he is trying cover up his unethical dishonest business behaviours by spitting out false claims in hopes I will shut my mouth. But how could I stay quiet if Jon is doing nothing but attacking my morals? Jon, you tell me where I have spread lies about you in this thread. So why are you doing this to me? Now you are attacking me on the personal level and this is not okay. What are you trying to get out of this situation by lying about a customer on the internet? Really?
You guys decide.Last edited by love4cars4234; 01-27-2014 at 03:14 AM.
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01-27-2014, 10:18 AM #43Junior Guru Wannabe
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TBH you are wasting your time trying to resolve things with them directly, they seem quite entrenched on their view and stance on the matter at hand. I doubt they will issue you a full refund given the statements they have made and the statements you have made. You would be much better pursuing this via a chargeback or through your bank.
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01-27-2014, 12:14 PM #44Disabled
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ColoCrossing has a long history of "business practices" like this. They have a pretty big list of companies that they control or have partial control over.
I've heard dozens of horror stories. Not much about their hardware or network, but plenty about their handling of situations like this that are often caused by their own failures in the first place.
I would contact your bank (I seem to remember seeing you post that you already did contact them earlier?) or do a chargeback via PayPal, depending on which one you used of course.
Best of luck finding a good provider. There are a lot of really good ones and plenty of information and reviews here on WHT.0
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01-27-2014, 03:18 PM #45Poooooonnyyy :*
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What a mess.
The OP's thread on lowendtalk, CC's own forums, have been mark to 'sink' so it doesn't get bumped to the top anymore, no matter the amount of replies.
You should see if the mods will adjust the topic to include CC's name since it obviously involves them too, not just HVH.
For what it's worth, we were owed a refund by colocrossing as well for unused time and we did get refunded, it just took 2 months as they refused to do it over paypal, the easiest method at hand.
Francisco0
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01-27-2014, 03:34 PM #46Newbie
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Hi Francisco,
Yes, I did see that my thread on lowendtalk was set to "sink". And yes, I also found out few days ago that ColoCrossing has bought over lowendtalk forum. Now it makes sense why my thread was even closed down by Jon from CC for few minutes yesterday (but he decided to re-open it due to whatever reason) but now, CC decided to sink it because they are not happy with all the attention my thread was getting. After all, it was running as #1 thread under the providers section for days.
You have stated you got the refund after 2 months - may I ask what you did exactly to get the refund and what was your situation?
Lastly - there are a few of you telling me to do the chargeback. I was going to do that today as all I did so far was to put a hold onto the credit card as my bank recommended. However, after receiving some PMs from concerned readers, I have been advised NOT to do the chargeback. And here is why. I guess in this hosting industry, once a customer does a "chargeback" then that goes against the TOS hence the company will no longer be responsible for doing the refund as the customer went against the TOS.
If I had to guess, that is why Ernie from HVH wrote me an email out of no where yesterday, starting it off with "Did you file for a chargeback...." to figure out if he could use TOS against me or not. Although I already read HVH's TOS and have it saved on my computer, I don't want to fall into their lying traps anymore. Plus, remember I paid to CC so who knows when/how they could alter their TOS even though I have it saved too.
Either way, this still has NOT been resolved as you can see. As for thread title change - I have already PMed from admins here so waiting to hear back. Could someone please kindly recommend me who to PM so I can get my title changed? Thank you!0
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01-27-2014, 03:54 PM #47Newbie
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Correction - I guess I was wrong on ColoCrossing even having a TOS page up. I couldn't even find a TOS page on their homepage so I had to actually google for it and then found a below link.
http://www.colocrossing.com/download...TOS.pdf
An error occurred Page not found
That link doesn't even exist. Then again, I signed contract to only go through Hudson Valley Host and NOT CC so I suppose this doesn't really matter to me. But thought I would point this out to you guys, unless their TOS is situated somewhere I could not find.0
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01-27-2014, 04:10 PM #483
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01-27-2014, 04:21 PM #49Newbie
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OMG thank you SO much! I also see a "featured" mark next to my thread title, did you do this too? I was losing hope for days, especially after being on the LET but seeing this makes me happy. How can I thank you enough?
May I ask you 1 thing publicly? Because I have been told this rumor which I wanna get it cleared. Few people privately told me to watch out for this forum as it has a strong affiliation with ColoCrossing and CC could bribe "higher person from this forum" to either delete it or make it disappear slowly. Is this true?
I hate rumors so I rather hear it from the source. I hope this is okay to ask you on here. Now that we all know LET is 100% owned by ColoCrossing, they have basically "sank" my thread on there even though they have still not given me any refund.
Thank you so much once again. Appreciate your kindness & help!0
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01-27-2014, 04:29 PM #504
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