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Thread: Kudos to HostGator
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03-18-2006, 04:07 AM #1New Member
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Kudos to HostGator
Firstly, I want to thank Lance at HostGator.com for clearing up some issues I had with their company. I had a very bad experience with one of their representatives, Angela - I found her very rude and quick to call threats.
Basically, I thought I had cancelled my Dedicated hosting through them and unfortunately found out that even though I had received a refund through PayPal, that I was still getting billed. I apparently wasn't given the correct procedure to cancel...thus causing much un-needed confusion at their office.
Anyhow, Lance, one of their Support Operations Managers, called me directly and promptly got my issue resolved and was absolutely corteous and willing to Listen. And I'm sure he's heard every story there is in the book as to why a customer didn't pay their bill - but he listened and took care of everything for me...
Kudos, HostGator.
<<Signature to be setup in your profile>>Last edited by anon-e-mouse; 03-18-2006 at 06:41 AM.
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03-18-2006, 05:13 AM #2Web Hosting Master
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Good job Lance!
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03-18-2006, 05:22 AM #3-=*/E=-
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Yes i agree angela has no sense how to answer to queries had faced her before but she was no good.
12+ years -same website , new server [SSD Inside] providing shared/reseller hosting only !
These things we do not provide/offer : Unlimited Storage ! Unlimited Bandwidth ! But Why? Cause, we were unable to put such a large number on our pages, it just would not fit.
So check out the numbers that actually fit >> << the page as well as your budget too !
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03-18-2006, 09:57 AM #4Disabled
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Yes, I was hosted with hostgator and some of there support staff can be a bit rude
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03-18-2006, 10:59 AM #5Web Hosting Master
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pack ur bags angela , it is time to go ...........
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03-18-2006, 01:30 PM #6Junior Guru Wannabe
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For the sake of curiosity, what does "Kudos" mean? Which language?
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03-18-2006, 01:45 PM #7Web Hosting Master
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alafoo:
http://www.google.com/search?hl=en&q=define%3Akudos
That should cover it for you.
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03-18-2006, 01:59 PM #8Web Hosting Master
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This thread might get angela fired, glad to hear Lance was able to help you out
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03-18-2006, 02:21 PM #9Web Hosting Master
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Originally Posted by WN-Ali
Now if they're actually receiving legitimate complaints in regards to a certain representative I'm sure they'll have a few chats: but fired, over a thread?
If that were the case I would have been gone long ago!
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03-18-2006, 03:06 PM #10-=*/E=-
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Originally Posted by David12+ years -same website , new server [SSD Inside] providing shared/reseller hosting only !
These things we do not provide/offer : Unlimited Storage ! Unlimited Bandwidth ! But Why? Cause, we were unable to put such a large number on our pages, it just would not fit.
So check out the numbers that actually fit >> << the page as well as your budget too !
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03-18-2006, 04:41 PM #11Web Hosting Master
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Glad that it all worked out and that hostgator sorted out the support problem
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03-18-2006, 09:39 PM #12Temporarily Out of Service
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This mistake was on our end completely and we appreciate you giving us all the facts which allowed us to come to the conclusion everything you told us was true and correct the situation. Angela made a mistake in judgment in this particular instance, but I will strongly stand behind her being a great worker that usually goes out of her way to help customers.
Talking about having her fired over a mistake is crazy. Believe it or not me and lance get at least 10x the people thinking we should be fired. I do not believe there is a single employee, we have that someone has not tried to get fired before.
The sad reality is when it comes to cancellations that we "forgot" to cancel the majority of cases are people simply trying to get months of service they used refunded in an effort to rip us off. This is why we do not do cancellations over the phone and require a ticket to be opened. It is very easy to spot those lying from being honest since all one needs to do is follow the ticket trail. Angela missed a ticket or two, or did not research at all (not sure) and this is were her mistake was made.
Thank you for your honest review! It is extremely refreshing to see something negative written about us, that actually happened the way it did. You did everything that you should have and could have to work with us on resolving it, and because of that we were able to solve your problem. Please let me know if there is anything else I can ever do for you.
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03-18-2006, 10:20 PM #13Web Hosting Master
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hostgator.com, great, honest response, as my main man Ali-G says: "Respect"
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03-18-2006, 10:44 PM #14Junior Guru
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Originally Posted by alafoo
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03-18-2006, 11:41 PM #15Junior Guru Wannabe
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well, thats good to hear!
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03-18-2006, 11:55 PM #16Web Hosting Master
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Hello,
I am going to be dead honest with you that is one of the most impressive response on a forum I have ever heard from a hosting company. We compete with hostgator in the industry and as many things as I have heard about them what they responded and how they did so is very impressive. Best of Luck to all of you.Synersis Media | Boutique Technology Marketing Agency
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03-19-2006, 07:35 AM #17Web Hosting Master
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I am glad to see someone is sharing an experience of this type, where they have actually gotten an issue resolved, and yet take the trouble to post it on this forum.
Usually disgruntled people run to WHT to vent steam first thing they do, sometimes even without trying to contact the host first....
PS: Yes, and I also find the HG input very impressive! ^ ^ ^ ^
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03-19-2006, 04:38 PM #18Web Hosting Master
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Originally Posted by David
Two complaints in one thread, I figured everyone might be complaining about her and this thread was just an addition to the complaints but I guess I was wrong. I didn't mean that she should get fired or anything of that sort.
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03-19-2006, 07:48 PM #19Web Hosting Master
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Originally Posted by BHNSupport• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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03-19-2006, 08:00 PM #20Disabled
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Looks as though someone is disgruntled on the hostgator forums!! Someone`s going to have a fun job cleaning up.
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03-19-2006, 09:17 PM #21Retired Moderator
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Originally Posted by Aussie Bob
In a way it goes to prove that doing the right thing might be enough to set yourself apart from the crowd these days. Sad for the customers, but kinf of good news for those just starting a hosting business.
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03-19-2006, 09:24 PM #22Newbie
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I've been thinking about going to hostgator. Other then this how was your experiance with them and why did you decide to cancell!
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03-20-2006, 02:08 AM #23Web Hosting Master
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I believe that everyone makes mistakes in life, and nobody should be fired over this. I've read the responses by Brent and am happy to see that nobody is getting fired.