Results 1 to 25 of 42
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02-28-2008, 10:28 AM #1Junior Guru Wannabe
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WHMCS Only or WHMCS with Kayako eSupport
Hi,
I've have a question for users that has used kayako with WHMCS.
I have installed WHMCS on my server and I have a kayako eSupport license but I'm not sure if I should stick with WHMCS only or if I should go ahead and intergrate Kayako eSupport in WHMCS.
Would it be possible to get some opinions please?
Warm Regards,
Pat
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02-28-2008, 02:00 PM #2
I use Kayako for support instead of the built in desk in WHMCS. I feel it's more robust and also ties with other Kayako products I use like the chat and Instaalert.
Nothing wrong with the desk in WHMCS, it's just not as good as a dedicated app like Kayako, I feel.Your one stop shop for decentralization
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02-28-2008, 02:02 PM #3Web Hosting Master
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I stick with just the WHMCS built in system for now. If you get a wide range of packages from Kayako, then I would say yes use the eSupport, but if you don't have anything else from Kayako then I don't see the reasons for doing so.
Both are good systems, but if you don't have a bundle from Kayako then there really is no need
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03-01-2008, 12:31 AM #4Hosting Specialist
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We've found that WHMCS's helpdesk is more than sufficient for our needs. However, Kayako is certainly the more robust, user-friendly and feature packed trouble ticket system.
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03-01-2008, 02:04 PM #5Web Hosting Master
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WHMCS with Kayako should be a better solution.
Kayako and other "help desk" solutions provide much more features that WHMCS built-in help desk.
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03-01-2008, 04:12 PM #6Web Hosting Master
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Save the cost and just use the helpdesk in WHMCS. I am sure Matt from WHMCS will be updating it sooner or later.
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03-02-2008, 03:38 AM #7New Member
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03-03-2008, 04:47 PM #8Web Hosting Master
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03-04-2008, 04:14 AM #9Chief Penguin Chaser
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On the contrary of what you may beleive -- Matt @ WHMCS has asked users what they like most about Kayako's eSupport. What would this mean? Matt is intending on making a more ROBUST Piece of software that will make it so that no one will have the need (or want) to integrate another product..
Which IMO is a good idea (however, I still prefer to have Kayako )
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03-04-2008, 08:44 PM #10Newbie
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- Mar 2008
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If you Already have the Kayako license, Go with WHMCS + kayako.
Kayako is better But i believe WHMCS wil upgrade the Ticket system sooner or later.
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03-06-2008, 10:00 PM #11Web Hosting Master
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WHMCS should have a software as Instaalert, this is the problem.
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03-06-2008, 10:10 PM #12Junior Guru Wannabe
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Thanks everyone for you feedback!
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03-07-2008, 01:48 AM #13Web Hosting Master
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03-07-2008, 04:07 AM #14Web Hosting Evangelist
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There are plenty of free live support solutions you could use. Why would you use something expensive like kayako?
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03-07-2008, 05:40 AM #15Disabled
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I would say Kayako Wins. It has some good features as well as notification via SMS.
I personally feel Kayako is better
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03-07-2008, 12:19 PM #16Web Hosting Master
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03-07-2008, 12:33 PM #17WHT Addict
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I was thinking of the same thing . I think I will stick with just WHMCS because it knows all the clients details. Using one app to manage a company is easier than using multiple.
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03-07-2008, 01:00 PM #18Web Hosting Master
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04-22-2008, 03:58 PM #19WS Developer
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I stick with just WHMCS because it knows all the clients details also
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04-24-2008, 09:59 AM #20Newbie
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- Aug 2007
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The integration sucks... we use both, but really... the integration sucks...
Hoping for some good news with the next whmcs or kayako.
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04-25-2008, 02:22 PM #21Junior Guru
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- Mar 2002
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- Toronto
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Mine has an email address. But my provider got smart. You have to signup for their email to text service. So then when you get an email to that number - it tells you you have a message and to hit reply to get it.
So you might get free incoming text - but then have to send that "reply" to get the email - so they get you that way and charge for sending that text.
Meanies. Have to look into their text packages now.
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05-04-2008, 04:41 AM #22WHT Addict
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- Aug 2004
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- SF, CA, USA
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Well this isn't exactly what the OP was asking about....but...i'm going to go out on a limb here and throw my vote in for Saeven CRM....
I have it very well integrated into my WHMCS setup, login share, cookie share, the works....the WHMCS support system is nice, it's simple.....but it lacks a lot of advanced functionality. I just submitted some code that i wrote up today for the WHMCS and SCRM integration.
Head over to the WHMCS forums to check that out....
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05-04-2008, 04:49 AM #23Disabled
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I would get WHMCS with the Kayako Support Suite.
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05-04-2008, 09:44 AM #24WHT Addict
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We use Kayako+WHMCS because we use the advanced features of Kayako, like the SLA, Teamwork, etc... Make sure if you integrate Kayako you check the WHMCS forums for some nice mods that make the integration better.
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07-14-2008, 12:02 AM #25Junior Guru Wannabe
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- Nov 2007
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i use WHMCS with Kayako because kayako has user friendly ticket view and send ticket and etc