We were looking to move to Kayako from our now under-featured in house solution, but the new pricing they have implemented with v4 pushes it over what I would be happy to spend up front.

Of course as a hosting company using their hosted option seems kind of silly to us, and currently you can only be company.kayako.com which to be frank, looks really unprofessional who ever you are- its also pretty expensive considering that flaw.

So, what are the alternatives, and what does everyone think of them? It'd be really nice if we could build up a list of products here with some reviews and information on their compared features vs cost.

What I do not want to see is people plugging their software, or people from Kayako justifying the new pricing. I've read all that and understand why you've done it, it just pushes the software out of my budget.

Many thanks,